Calling The System Operator; System Ring Plans; Operator Recalls; Manual Ring Plan Change - Samsung OfficeServ 500 User Instruction

SPECIAL FEATURES

SYSTEM RING PLANS

Your system is designed to have a maximum of six different Ring Plans. Each ring
plan can be programmed to allow different lines to ring different ring plans to ring
different station and/or station groups. Examples of why different ring plans are
required can include normal day operation, night operation, using different oper-
ators during different lunch shifts and Saturday or evening hours of operation.
While the system is in a ring plan, each station will be limited to its individual Ring
Plan class of service dialing restrictions. You can place the system in one of any six
of these ring plans at any time. Ring Plans are available on an individual tenant
basis and may be set automatically or manually. Automatic Ring Plans have an
individual start time and will remain in that mode until the beginning of the next
defined ring plan. If no automatic timer is set, you must change ring plans manu-
ally.
Any of these ring plans can be switched from one plan to another at any time by
manually pressing a ring plan button. There are two ways to override the auto-
matic ring plans; one is a temporary override until the next programmed start
time, and the other is a permanent override until manually changed.

MANUAL RING PLAN CHANGE

Press the RTO button plus the ring plan passcode (four digits) and the ring plan (1-
6) you wish to set. The system will override all the automatic time tables and will
remain in the set ring plan until manually changed. To manually change or cancel
the ring plan time override and return ring plan operation to the system clock:
press the RTO plus the ring plan passcode (four digits) and a "0" to cancel the ring
plan time override and return to normal operation.
TEMPORARY RING PLAN CHANGE
Press the RP button plus the ring plan passcode (four digits) and the ring plan (1-
6) you wish to set. The system will remain in that ring plan until the next automat-
ic start time for the next ring plan goes into effect.
NOTE: This button may also be assigned an extender of one of the six ring plans.
Example: An RP button is given an extender of 3 (RP3) and the operation of this
button is a push on/push off type of operation with the system always returning
to ring plan 1 when the key is turned off.When the system is operating in ring plan
3, the RP3 button will light steady red, and when off the light will also turn off.
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CALLING THE SYSTEM OPERATOR

Any station that dials 0 will ring its assigned operator. (If tenant service is used,
each tenant may have a different operator or operator group.) Calls to the system
or tenant operator are easily identified because the CALL key will have a fast flash-
ing red light. Station users will never receive a busy signal when they dial 0 or the
operator group number. The calls will continue ringing in queue until answered.
NETWORKING:
When 2 or more systems are networked a single station or
operator group may receive all calls to a single operator. (Please consult with your
service company if required).

OPERATOR RECALLS

Transferred calls that go unanswered will recall to the station that originated the
transfer. Should the station that originated the transfer not answer the recall, the
call will be sent to the operator as a transfer recall.
A call left on hold will recall the station that put it on hold. If the hold recall is unan-
swered at the station that originated the hold, the call is sent to the operator.
Both types of recalls will ring and have a slow flashing amber light on the LINE key
or CALL key.
NETWORKING:
When 2 or more systems are networked a single station or
operator group may receive all recalls to a single operator. (Please consult with
your service company if required).

EXECUTIVE BARGE-IN

If you want to break into another conversation, you must be allowed to barge-in
and the other station and trunk must not be secure.
• Dial the desired extension or trunk number and listen for the busy signal.
• Press the BARGE button and begin speaking after the tone.
• Hang up when you are finished.
The system can be set for one of the three following barge-in options:
• No barge-in allowed
• Barge-in with intrusion tone
• Barge-in without intrusion tone (service observing)
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