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ORiNOCO AP-2000 Troubleshooting Manual

Ap-2000 orinoco
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ORiNOCO AP-2000
Troubleshooting Guide
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
LED indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
AP-2000 Connectivity Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Basic Setup and Configuration Problems . . . . . . . . . . . . . . . . . . 10
Client Connectivity Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Access Point will not boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Serial link does not work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Ethernet link does not work . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Lost AP-2000, Telnet, or SNMP password . . . . . . . . . . . . . . . 10
Client cannot connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Access Point is slow to respond . . . . . . . . . . . . . . . . . . . . . . . 11
Telnet CLI does not work . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
TFTP Server does not work . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Online Help is not available . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Problems with HTTP Interface . . . . . . . . . . . . . . . . . . . . . . . . 14
The Client Manager finds no connection . . . . . . . . . . . . . . . . 15
Client PC Card does not work . . . . . . . . . . . . . . . . . . . . . . . . 15
Intermittent loss of connection . . . . . . . . . . . . . . . . . . . . . . . . 15
Client cannot connect to network . . . . . . . . . . . . . . . . . . . . . . 16
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Summary of Contents for ORiNOCO AP-2000

  • Page 1: Table Of Contents

    LED indicators ......... 6 AP-2000 Connectivity Issues ......7 Access Point will not boot .
  • Page 2 When to reset the AP-2000....... 17 Reset and Reload Procedures ......18 Reset to Factory Default procedure .

  • Page 3: Introduction

    Each user guide contains appropriate procedures and additional information. This guide provides high level procedures for using the Command Line Interface (CLI) over the Serial Port or Ethernet to setup the AP-2000. For detailed information on using the CLI, please refer to the AP-2000 CLI...
  • Page 4 The default IP Address for the AP-2000 is 10.0.0.1. If you connect the AP-2000 unit to a network with an active DHCP server, then use ScanTool to locate the IP Address of your unit. If a DHCP server is not active on your subnet, then the ScanTool can be used to configure your AP-2000.
  • Page 5 Introduction If all else fails… The Reset to Factory Default procedure erases the current AP-2000 Image and sets the unit to factory default values. Then you can download a new image and configure the unit. AP-2000 Supports a Command Line Interface (CLI). If you are having trouble locating your AP-2000 on the network, connect to the unit directly using the serial interface.

  • Page 6: Led Indicators

    LED indicators LED indicators POWER ETHERNET PC CARD A PC CARD B Indication Green Green flash with Green flash with Green flash with Normal data activity data activity data activity Operation Amber Amber Amber Rebooting (not applicable) Amber Missing or bad AP Image if Amber after reboot...

  • Page 7: Ap-2000 Connectivity Issues

    1. Make sure the AP-2000 power supply is operating and connected to the unit correctly. 2. Make sure all cables are connected to the correct ports on the AP-2000. 3. Check your power source. 4. If you are using an Active Ethernet hub, verify that there is a valid power source applied to the AP-2000.
  • Page 8 Line Ends with Line Feeds. Click OK twice. The HyperTerminal session will now allow you to transmit and receive data to and from the AP-2000. 6. Make sure the Access Point and the client station both have the same serial port configuration.

  • Page 9: Ethernet Link Does Not Work

    1. “Ping” the Access Point. If you cannot ping the Access Point, make sure you have the correct IP Address for the unit you are working with. If the AP-2000 responds to the ping, then the Ethernet Interface is working properly; continue with this procedure.

  • Page 10: Basic Setup And Configuration Problems

    Interface or the CLI. 2. Make sure the active Network Name on the client machine matches the AP-2000 Network Name. Each PC Card should have a unique Network Name. 3. The Client Manager software allows you to store Network Names in configuration profiles.

  • Page 11: Access Point Is Slow To Respond

    (DHCP). To find the current IP Address using DHCP, check the IP Client Table in the DHCP Server. Match the AP-2000 MAC Address in the table to the one on your unit. If you do not have a DHCP server on your network, the default static IP Address is 10.0.0.1.

  • Page 12: Http (Browser) Or Telnet Interface Does Not Work

    5. Verify that there is only one DHCP Server active on the network at one time. The AP-2000 has DHCP service capability. This could conflict with a network DHCP server. 6. Verify the level of traffic on the network. 7. Reboot the Access Point.

  • Page 13: Telnet Cli Does Not Work

    3. Configure the TFTP Server to “point” to the folder containing the file to be downloaded (or to the folder in which the file is to be uploaded). 4. Verify that you have the proper AP-2000 Image file name and directory path.

  • Page 14: Online Help Is Not Available

    1. Close your web browser and restart it. Login to the Access Point and make configuration changes. Reboot the unit if directed to do so. 2. Reboot the AP-2000 by clicking on the Command button, selecting the Reboot tab, and clicking on Reboot. Wait for the Access Point to finish...

  • Page 15: Client Connectivity Issues

    ORiNOCO Client Manager and PC Card Driver software from http://www.orinocowireless.com. Intermittent loss of connection Make sure you are within range of an active AP-2000. You can see the signal strength using the SNR gauge on the ORiNOCO Client Manager.

  • Page 16: Client Cannot Connect To Network

    If the client station cannot ping the Access Point, then verify the connection status and the encryption settings in the Client Manager. Make sure the client station is connected to the correct AP-2000 by verifying the Network Name. 2. If the Access Point is configured for DHCP, go the the HTTP Interface and select the Configure button, then the Network tab.

  • Page 17: When To Reset The Ap-2000

    Clients can not access the network although they associate with the AP-2000, and station and Access Point configurations are correct. The AP-2000 responds to a ping, but does not respond to any of the management interfaces (Web, Telnet, and SNMP).

  • Page 18: Reset And Reload Procedures

    1. Press and hold the RELOAD button for about 10 seconds. Result: The AP-2000 reboots, and the factory default network values are restored. 2. If not using DHCP, use the ScanTool or normal CLI to set the AP-2000 IP Address, Subnet Mask, and so on. Please refer to the “Command Line...

  • Page 19: Forced Reload Procedure

    AP-2000 reboots and the indicators begin to flash. NOTE: By completing Step 2, the firmware in the Agere AP-2000 will be erased. A serial cable will be required to reload firmware. 2. Press and hold the RELOAD button for about 20 seconds until the POWER LED turns amber.

  • Page 20: Initializing The Ap-2000 Using The Bootloader Cli

    In some cases, specifically when a bad AP Image prevents successful booting, you may need to use the Bootloader CLI to download a new executable AP Image. If you need to force the AP-2000 to factory default state, use the “Forced Reload Procedure” above.
  • Page 21 Result: HyperTerminal sends a line return at the end of each line of code. 5. Press the RESET button on the AP-2000. Result: The terminal display shows Power On Self Tests (POST) activity. After approximately 30 seconds, a message indicates: Sending Traps to SNMP manager .
  • Page 22 When downloading has stopped, the AP-2000 is ready for configuration, providing the AP-2000 IP Address is correct. 7. Once the AP-2000 image is downloaded and you have a valid AP-2000 IP Address, configure the AP-2000 as described in "Configuration".

  • Page 23: Setting Ip Address Using Serial Port And Normal Cli

    Reset and Reload Procedures Setting IP Address using serial port and normal CLI Use the following procedure to set an IP Address over the serial port using the normal CLI. The network administrator typically provides the AP-2000 IP Address. Hardware and software requirements Standard serial data (RS-232) cable with a male DB-9 connector on one end and a female DB-9 connector on the other end.

  • Page 24: Initializing The Ip Address Using Normal Cli

    Result: HyperTerminal sends a line return at the end of each line of code. 3. Press the RESET button on the AP-2000 (located on the LED Indicator side of the unit). Result: The terminal display shows Power On Self Tests (POST) activity, and then displays a CLI prompt, similar to the example below.
  • Page 25 [Device name]> set ipgw <Default Gateway IP Address> [Device name]> reboot 0 7. After the AP-2000 reboots, verify the new IP Address by reconnecting, and then entering a show ip CLI statement (as in Step 5). Alternatively, you can use the ping network command from networked computers to test the new IP Address.

  • Page 26: System Traps

    Reset and Reload Procedures System Traps Security Traps oriTrapAuthenticationFailure Wireless Card (A and/or B) incompatible vendor detected oriTrapUnauthorizedManagerDetected Wireless Card (A and/or B) firmware download failure detected Wireless Interface Card Traps oriTrapWLCNotPresent Wireless Card (A and/or B) not present oriTrapWLCFailure Wireless Card (A and/or B) general failure riTrapWLCRemoval Wireless Card (A and/or B) removal...
  • Page 27 Reset and Reload Procedures Operational Traps oriTrapWatchDogTimerExpired Watch Dog Timer has expired oriTrapRADIUSServerNotResponding RADIUS Server is not responding or error communicating with RADIUS Server oriTrapModuleNotInitialized Module has not been initialized oriTrapDeviceRebooting Device is rebooting oriTrapTaskSuspended Task suspension has been detected oriTrapBootPFailed BootP failure detected (no response from BootP Server)
  • Page 28 Reset and Reload Procedures TFTP Traps oriTrapTFTPFailedOperation FTP (upload or download) failure detected oriTrapTFTPOperationInitiated TFTP (upload or download) operation initiated oriTrapTFTPOperationCompleted TFTP (upload or download) operation completed Image Traps oriTrapZeroSizeImage Zero size image has been downloaded to device oriTrapInvalidImage Invalid image has been downloaded to device oriTrapImageTooLarge Image downloaded to device is too big...
  • Page 29 Reset and Reload Procedures Standard MIB-II (RFC 1213) Traps coldStart Device has been cold started warmStart Device has been warm started linkUp Device Link is up (Ethernet interface is up) linkDown Device Link is down (Ethernet interface is down) Bridge MIB (RFC 1493) Traps newRoot New root has been added to Bridge topologyChange...

  • Page 30: Related Applications

    TFTP server The “Trivial File Transfer Protocol” server allows you to transfer files across a network. You can upload files from the AP-2000 for backup or copying, and you can download the files for configuration and AP Image upgrades. The...
  • Page 31 If a TFTP server is not configured and running, you will not be able to download and upload images and configuration files to/from the AP-2000. Remember that the TFTP server does not have to be local, so long as you have a valid TFTP IP Address.

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