Troubleshooting; Introduction; Diagnosing Problems; The Rs-232 Terminal Cannot Communicate With Callpilot 100/150 - Nortel CallPilot 150 Installation And Maintenance Manual

Chapter 10

Troubleshooting

Introduction

Troubleshooting CallPilot 100/150 problems involves determining the symptoms and diagnosing
the cause of the problem.
A problem can be the result of more than one component failure. Diagnosing a CallPilot 100/150
problem involves isolating the cause, and determining whether the malfunction involves a failed
hardware component or the CallPilot 100/150 software configuration.
Important: After you have determined the cause of the problem, and corrected the problem by
replacing a component or changing the software configuration parameters, you must test the
CallPilot 100/150.

Diagnosing problems

A malfunctioning CallPilot 100/150 can be caused by a faulty component or the CallPilot 100/150
software configuration. The following sections describe the symptoms that occur when CallPilot
100/150 malfunctions. The symptoms are described first, followed by the procedures to confirm
and correct the problem.

The RS-232 terminal cannot communicate with CallPilot 100/150

Communication problems appear as garbled text or a blank screen. You need to determine if the
problem is a communication problem, or if CallPilot 100/150 is not working at all.
Check to see if CallPilot 100/150 responds to the Feature Codes.
Press ≤·°⁄ on any Norstar telephone connected to the system. CallPilot 100/150 should
respond with the Pswd: display prompt. The Log: display prompt can also appear if the telephone
is not assigned a mailbox.
Note: CallPilot 100/150 Feature Codes might not be the default codes shown here. For
more information on determining CallPilot 100/150 feature codes, refer to
CallPilot 100/150 Feature Codes" on page
If there is no response, this indicates that CallPilot 100/150 is not functioning. Refer to
100/150 does not function at all" on page
If CallPilot 100/150 responds with the appropriate prompt, there is a communication problem on
the serial port. Continue with the steps in this procedure until you find the problem.
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"Determining
"CallPilot