Resetting The Call Center Administrator Password; Resetting The Modem Access Password; Resetting The Modem Access Password Using A Telephone - Nortel CallPilot 150 Installation And Maintenance Manual

48 Chapter 7 Password administration

Resetting the Call Center Administrator password

This password is used to access CallPilot Manager to administer the Call Center software.
1 Log on to CallPilot Manager.
2 Click the Configuration heading.
3 Click the Access Passwords link.
4 Enter a new password into the Call Center Administration Password box.
5 Enter the password again in the Confirmation box.
6 Click the Submit button.

Resetting the Modem access password

This password is used to access CallPilot over a dialup connection.
1 Log on to CallPilot Manager.
2 Click the Configuration heading.
3 Click the Access Passwords link.
4 Enter a new password into the Modem Access box.
5 Enter the password again in the Confirmation box.
6 Click the Submit button.
Note: The Modem access password cannot be the same as the System Administrator
password.

Resetting the Modem access password using a telephone

Follow this procedure to reset the Modem access password using a telephone.
Log:
QUIT RETRY OK
Admin
MBOX AA
Voice Mail:Y
CHNG
Dir avail:Y
CHNG
Match:Lastname
CHNG
P0604218 02
1. Press
2. Enter the system administration mailbox number and pass-
word.
3. Press › .
OTHR
4. Press NEXT .
NEXT
5. Press NEXT .
NEXT
6. Press OK .
OK
.
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