Callpilot 100/150 Feature Codes Are Inactive; To Remove Feature Codes - Nortel CallPilot 150 Installation And Maintenance Manual

64 Chapter 10 Troubleshooting

CallPilot 100/150 Feature Codes are inactive

There are certain situations when you must first remove the Feature Codes that you are planning to
use before you install the new CallPilot 100/150 software. These situations include:
• when you are activating new Voice Mail or Call Center functionality
• a new installation of Voice Mail or Call Center
To remove Feature Codes that may have been used by other applications, use the External Feature
Inquiry utility ( ≤••ÙÏʉÍÊ ) before you install the new CallPilot 100/150
software. The External Feature Inquiry utility can be used only from a two-line display telephone.

To remove Feature Codes

Password:
RETRY
Feat code:
FIRST
F9XX: xxxxxxxx
TEST BACK
F9XX: Inactive
REMOVE
P0604218 02
1. Unplug the power to the CallPilot 100/150.
2. Press ≤••ÙÏʉÍÊ .
which is the same as
Press ≤••·‹°‹‡°.
3. Enter
<the Installer password>
The default password is Ç؈ÏÈÌ
( ¤flfl‹›› ). For more information about the Installer
password, refer to the Norstar Installer Guide that came with
your KSU.
Access denied appears if you cannot use external feature
inquiry from your telephone.
In use: appears if someone else is using external feature
inquiry, or an external feature is requesting an external
feature access code.
4. Press First .
EXIT
The first feature code appears.
5. Press TEST .
NEXT
Note: 9XX is the Feature Code and xxxxxxxx is a number
assigned to the Feature Code.
6. Press REMOVE to remove the unused code.
OK
Note: If F9XX: Active appears, the code is still being used by
a Norstar peripheral. Press OK .