Getting Service - Arris Touchstone TM501 User Manual

Getting
Safety Started
Ethernet
Installation Configuration

Getting Service

Before trying to use your new Telephony Modem, contact your local cable company
to establish an Internet account and telephone service. When you call, have the fol-
lowing information ready:
• the Telephony Modem serial number and MAC addresses of the unit (printed
on a sticker on the bottom of the Telephony Modem)
• the model number of the Telephony Modem
Save this information for future use. In addition, you should ask your cable com-
pany the following questions:
• Do you have any special system requirements or files that I need to down-
load after I am connected?
• When can I start using my Telephony Modem?
• Do I need a user ID or password to access the Internet or my e-mail?
• Will my phone number(s) change?
• What new calling features will I have and how do I use them?
Touchstone™ TM501 Telephony Modem User's Guide
Usage Troubleshooting Glossary
9