Is The Phone Plugged Directly Into The Telephony Modem?; Is The Telephony Modem Plugged Into A Wall Outlet? - Arris Touchstone TM501 User Manual

Getting
Safety Started
Ethernet
Installation Configuration
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Is the Phone plugged directly into the Telephony Modem?

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Is the Telephony Modem plugged into a wall outlet?

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Touchstone™ TM501 Telephony Modem User's Guide
Usage Troubleshooting
Make sure the phone is plugged into the port on the back of the Te-
lephony Modem labeled "Tel."
If so, try a different phone. Make sure the new phone is a working
phone.
If a known good phone is used and you still don't have dial tone, try
a different phone cable. If a new phone and cable do not restore dial
tone, call your service provider.
If so, unplug the RJ-11 connector at the back of the Telephony Port
and plug in a known working phone. If you now have dial tone, the
problem is with the house wiring. Contact your MSO or a qualified
wiring technician to correct the house wiring. If you still do not have
dial tone, contact your service provider.
Glossary
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