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Getting
Safety
Started
Ethernet
Installation
Configuration
Troubleshooting
Problems and Solutions
The Telephony modem is plugged in, but the Power light is off.
Check all power connections. Is the power cord plugged in firmly at both
ends?
If you plugged the power cord into a power strip, make sure the strip is
switched on.
Avoid using an outlet controlled by a wall switch, if possible.
Finally, check the fuse or circuit breaker panel.
I'm not getting on the Internet.
It may take over 30 minutes to establish a connection the first time you
power up your Telephony Modem, especially when many people are online.
Always leave your Telephony Modem plugged into AC power and connected
to the cable system.
Check the front panel lights:
•
•
•
Check your cable connections. Connectors should be finger-tight. The
cable
cause a break or short in the cable (you may have to replace the cable). If
you have one or more splitters between the Telephony Modem and CATV
outlet, remove the splitters and connect the Telephony Modem directly to
the CATV outlet.
If you are using a hub, is the hub turned on?
Are you using the right type of
direct connection to a computer; use a cross-over cable for connection to a
hub or home router.
Press the Reset button on the back of the Telephony Modem.
Touchstone™ TM501 Telephony Modem User's Guide
Usage
Troubleshooting
The Power and Online lights should be on.
The Link light should be either on or blinking.
If the Power light blinks for more than 30 minutes, call your cable
company for assistance.
should not be pinched, kinked, or bent sharply—any of these can
Ethernet
Glossary
cable? Use the supplied cable for
coax
34
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