Table of Contents
Advertisement
Touchstone™ TM402 Telephony Modem
User's Guide
Get ready to experience the Internet's express lane! Whether you're checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone TM402 Telephony Modem brings it all to you
faster and more reliably. All while providing toll quality Voice over IP telephone ser-
vice. Some models even provide a Lithium-Ion battery backup to provide continued
telephone service during power outages.
The Touchstone Telephony Modem provides an Ethernet connection for use with ei-
ther a single computer or home/office Local Area Network (LAN). The Touchstone
Telephony Modem also provides a USB connection. You can connect two separate
computers at the same time using both of these connections. In addition, the
Touchstone Telephony Modem provides for up to two separate lines of telephone
service.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below will provide more detailed instructions.
Safety Requirements
Getting Started
Battery Installation and Replacement (TM402G, TM402H, and TM402P models
only)
Installing and Connecting Your Telephony Modem
Installing the Telephony Modem USB Drivers
Configuring Your Ethernet Connection
Using the Telephony Modem
Troubleshooting
Glossary
Touchstone TM402 Telephony Modem User's Guide
1
Advertisement
Table of Contents
Related Manuals for Arris Touchstone TM402
Summary of Contents for Arris Touchstone TM402
- Page 1 Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TM402 Telephony Modem brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone ser- vice.
- Page 2 Users must take full responsi- bility for their applications of any products specified in this document. The information in this document is proprietary to ARRIS.
-
Page 3: Safety Requirements
TV coaxial cable and other grounding systems. Refer to the individual country’s Na- tional Electric Code for further details. ARRIS Telephony Modems comply with the applicable requirements for performance, construction, labeling, and information when used as •... -
Page 4: European Compliance
Troubleshooting Glossary European Compliance and conditions of this Agreement in which ARRIS grants you a personal, nonexclusive license to use the supplied software, including software inter- This product complies with the provisions of the Electromagnetic Compati- nal to the unit, and related materials, including documentation, which bility (EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), together constitute the "Software". - Page 5 (3) damage caused by accident , fire, power changes, other Software. hazards, or acts of God; or (4) use of the product with any non-ARRIS approved device or service if such device or service causes the problem. 7. You may not separate the Software into component parts.
- Page 6 ING OUT OF OR IN CONNECTION WITH THE SALE OR USE OF THIS PROD- UCT, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY OR ANY OTHER THEORY, EVEN IF ARRIS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR EVEN IF ANY LIMITED REMEDY SPECIFIED IN THIS LICENSE AGREEMENT IS DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
-
Page 7: Getting Started
Usage Troubleshooting Glossary Getting Started About Your New Telephony Modem The Touchstone TM402 Telephony Modem is DOCSIS or EuroDOCSIS compliant with the following features: • Speed: much faster than dialup or ISDN service • Convenience: supports USB and Ethernet; both can be used simultaneously •... -
Page 8: Items You Need
Information packet: your cable company should furnish you with a packet containing information about your service and how to set it up. Read this information carefully and contact your cable company if you have any ques- tions. Phone Cable Touchstone TM402 Telephony Modem User’s Guide... -
Page 9: System Requirements
The model number is on Model : TM402P/100 P/N : TM02PC104 the label affixed to the Telephony Modem. 100-120 VAC, 50/60 Hz, 0.5 A MAX Made in "Country", Patents Pending Copyright 2004 - ARRIS International,Inc All Rights Reserved Touchstone TM402 Telephony Modem User’s Guide... -
Page 10: Ethernet Or Usb
Ethernet port, you will need a hub or broad- band router (available at computer retailers). USB Cable For more information about connecting two or more computers, contact your cable service provider. Touchstone TM402 Telephony Modem User’s Guide... -
Page 11: What About Security
If you connect your Telephony Modem to a wireless LAN, make sure you en- able security and encryption on the wireless hub (for the same reason that you should run only secured proxies). Consult the documentation and tech- nical support of the wireless equipment provider for help. Touchstone TM402 Telephony Modem User’s Guide... - Page 12 Batteries will not insert com- pletely into the Telephony Modem if not oriented correctly. Remember, with the TM402P if only one battery is being used, it must be inserted into Bay 1 as shown on the left. Touchstone TM402 Telephony Modem User’s Guide...
- Page 13 Note: Some Telephony Modem models use a Lithium-Ion battery pack. The battery does contain precious material, there may be some benefit in recy- cling. Please dispose of the battery responsibly and in accordance with local ordinances. —end— Touchstone TM402 Telephony Modem User’s Guide...
-
Page 14: Installing And Connecting Your Telephony Modem
Do I need a user ID or password to access the Internet or my e-mail? • Will my phone number change? • What new calling features will I have and how do I use them? Touchstone TM402 Telephony Modem User’s Guide... - Page 15 US: blinks during boot up or when data is being sent from the Telephony Modem G DS: blinks during boot up or when data is being received by the Telephony Modem H Power: lights when AC power is connected to the unit Touchstone TM402 Telephony Modem User’s Guide...
- Page 16 G US: blinks during boot up or when data is being sent from the Telephony Modem H DS: blinks during boot up or when data is being received by the Telephony Modem Power: lights when AC power is connected to the unit Touchstone TM402 Telephony Modem User’s Guide...
- Page 17 G US: blinks during boot up or when data is being sent from the Telephony Modem H DS: blinks during boot up or when data is being received by the Telephony Modem Power: lights when AC power is connected to the unit Touchstone TM402 Telephony Modem User’s Guide...
-
Page 18: Rear Panel
Reset button: resets the Telephony Modem as if you power cycled the unit. Use a pointed non-metallic object to press this button. Power: plug the AC adapter in here. G Cable: plug the coax cable in here. TM402G, TM402H, and TM402P Models Touchstone TM402 Telephony Modem User’s Guide... -
Page 19: Mounting The Telephony Modem
Modem so at least one of the screws are fastened to a stud. This may prevent the Telephony Modem from pulling out of the wall in the fu- ture. To prevent overheating your Cable Modem, do not block the ventilation holes on the sides of the unit. Touchstone TM402 Telephony Modem User’s Guide... - Page 20 If you want to stand the Telephony Modem up on its side, pull the oval foot out slightly, twist the foot (as shown in the image to the left), and place the Telephony Modem in the desired location. Proceed to Connecting the Telephony Modem. Touchstone TM402 Telephony Modem User’s Guide...
-
Page 21: Connecting The Telephony Modem
Modem labeled “Ethernet 10/100,” (D) and the other end to the Ethernet port on a computer, hub, or broadband router. Note: If you are connecting to a computer, use the Ethernet cable included in the Telephony Modem package. Touchstone TM402 Telephony Modem User’s Guide... - Page 22 USB port on the back of the Telephony Modem (C). Your PC should detect the Telephony Modem and begin installing the driv- ers. See Installing USB Drivers on Your PC for driver installation details. Touchstone TM402 Telephony Modem User’s Guide...
-
Page 23: Usb Drivers
Glossary Installing the Telephony Modem USB Drivers Use this procedure to install USB drivers for the ARRIS Touchstone Te- lephony Modem on a Windows system. This procedure does not explain how to provision the Telephony Modem or otherwise initiate actual service. -
Page 24: Installing Usb Drivers
Insert the Touchstone USB Drivers CD. Plug the appropriate end of the USB cable into the Telephony Mo- dem and the other end into the computer’s USB port. The PC displays the following window: —continued— Touchstone TM402 Telephony Modem User’s Guide... - Page 25 Wait for the system to start the installation wizard and display the following window: Note: Depending on system speed and other factors, it may take a minute or two to start the wizard. —continued— Touchstone TM402 Telephony Modem User’s Guide...
- Page 26 The wizard prompts you for the location of the drivers. Note: The dialog indicates that the wizard is looking for the AR- RIS RNDIS (Remote Network Device Interface Specification) driver for the Telephony Modem. —continued— Touchstone TM402 Telephony Modem User’s Guide...
- Page 27 Getting Battery Ethernet Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary Select “Search for a suitable driver...”, then click the Next button. The wizard displays a list of search options. —continued— Touchstone TM402 Telephony Modem User’s Guide...
- Page 28 Select “Specify a Location,” then choose the drive letter that corresponds to the CD drive from the menu. d. Click the Next button. You should now see the screen shown above. If not, contact your cable operator. —continued— Touchstone TM402 Telephony Modem User’s Guide...
- Page 29 Ethernet Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary Click the Next button. The wizard installs the drivers, then displays a window indicating that the installation is complete. Click the Finish button. —end— Touchstone TM402 Telephony Modem User’s Guide...
-
Page 30: Configuring Your Ethernet Connection
Follow the links below for instructions to configure your ethernet connection on your operating system. • TCP/IP Configuration for Windows 98SE • TCP/IP Configuration for Windows 2000 • TCP/IP Configuration for Windows ME • TCP/IP Configuration for Windows XP Touchstone TM402 Telephony Modem User’s Guide... -
Page 31: Tcp/Ip Configuration For Windows 98Se
10 From the computer, select Start > Settings > Control Panel. 11 Double click on the Network icon in the Control Panel. 12 Click the Configuration tab in the Network window to display the list of Network Adapters. Touchstone TM402 Telephony Modem User’s Guide... - Page 32 Installation Drivers Configuration Usage Troubleshooting Glossary 13 Highlight TCP/IP by clicking on it one time, then click on Properties. 14 Click the IP Address tab, click Obtain an IP address automatically, then click OK. Touchstone TM402 Telephony Modem User’s Guide...
- Page 33 15 Click OK to accept the new settings, and OK again to close the Configura- tion window. 16 You may have to restart your computer in order for your computer to obtain a new IP address from the network. —end— Touchstone TM402 Telephony Modem User’s Guide...
-
Page 34: Tcp/Ip Configuration For Windows 2000
Properties. Note: If your computer has more than one Ethernet card, you may have to select the appropriate Ethernet card in the Connect using: area of the Lo- cal Area Connection Properties window. Touchstone TM402 Telephony Modem User’s Guide... - Page 35 20 Click OK to accept the new settings, and OK again to close the Configura- tion window. 21 You may have to restart your computer in order for your computer to obtain a new IP address from the network. —end— Touchstone TM402 Telephony Modem User’s Guide...
-
Page 36: Tcp/Ip Configuration For Windows Me
22 From the computer, select Start > Settings > Control Panel. 23 Double click on the Network icon in the Control Panel. 24 Click the Configuration tab in the Network window to display the list of Network Adapters. Touchstone TM402 Telephony Modem User’s Guide... - Page 37 Getting Battery Ethernet Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary 25 Highlight TCP/IP by clicking on it one time, then click on Properties. 26 Click the IP Address tab, then click OK. Touchstone TM402 Telephony Modem User’s Guide...
- Page 38 27 Click OK to accept the new settings, and OK again to close the Configura- tion window. 28 You may have to restart your computer in order for your computer to obtain a new IP address from the network. —end— Touchstone TM402 Telephony Modem User’s Guide...
-
Page 39: Tcp/Ip Configuration For Windows Xp
29 From the computer, select Start > Settings > Control Panel and double click on the Network Connections icon in the Control Panel. 30 Click the Configuration tab in the Network window to display the list of Network Adapters. Touchstone TM402 Telephony Modem User’s Guide... - Page 40 Installation Drivers Configuration Usage Troubleshooting Glossary 31 Highlight TCP/IP by clicking on it one time, then click on Properties. 32 Click the IP Address tab, click Obtain an IP address automatically, then click OK. Touchstone TM402 Telephony Modem User’s Guide...
- Page 41 33 Click OK to accept the new settings, and OK again to close the Configura- tion window. 34 You may have to restart your computer in order for your computer to obtain a new IP address from the network. —end— Touchstone TM402 Telephony Modem User’s Guide...
-
Page 42: Using The Telephony Modem
Using the Standby Button Setting up Your Computer to Use the Telephony Modem Follow the instructions in the information packet supplied by your cable company. Contact your cable company if you need help setting up your computer. Touchstone TM402 Telephony Modem User’s Guide... - Page 43 Off-line Off-line Flash Off = disabled available Computer Activity On = On-hook Power Flash Flash = Off- Fail hook Off = disabled Using the Standby Button for more information about the standby mode. Touchstone TM402 Telephony Modem User’s Guide...
- Page 44 On = Battery On = good On-hook Off = Flash Battery Power Flash Off-hook bad or Fail missing Off = Flash disabled Battery Using the Standby Button for more information about the standby mode. Touchstone TM402 Telephony Modem User’s Guide...
- Page 45 On = Battery good On = On-hook Off = Battery Flash bad or Power Flash Off-hook missing Fail Off = Flash disabled Battery Using the Standby Button for more information about the standby mode. Touchstone TM402 Telephony Modem User’s Guide...
- Page 46 Disconnect the telephone connection and call a qualified telephone installer to troubleshoot. Cable Modem Start Up Sequence Power Online Description Flash Downstream search Flash Downstream found, upstream search flash Downstream and Upstream found, retrieving setup information from cable operator CM Normal Operation Touchstone TM402 Telephony Modem User’s Guide...
-
Page 47: Using The Reset Button
Use a pointed non-metallic object to press this button. The photo to the left shows the location of the Reset button. The Reset button is recessed to prevent accidental resets. Reset Button TM402G, TM402H, and TM402P Models Reset Button Touchstone TM402 Telephony Modem User’s Guide... -
Page 48: Using The Standby Button
Modem or turn it off. The Standby button does not affect telephony service; te- lephony service will work regardless of the status of the internet connection. The Standby button has no effect while the Power light is blinking. Standby button Touchstone TM402 Telephony Modem User’s Guide... -
Page 49: Troubleshooting
Telephony Modem and CATV outlet, remove the splitters and connect the Telephony Modem directly to the outlet. Proceed to the Ethernet or USB solutions (next page) if necessary. Touchstone TM402 Telephony Modem User’s Guide... - Page 50 ARRIS Telephony modem driver. To correct this: • Disconnect the USB cable between the PC and the Telephony Modem. • Use the ARRIS Uninstall utility (on the ARRIS driver CD) to remove the improperly-installed driver. • Reboot the PC. •...
- Page 51 If a known good phone is used and you still don’t have dial tone, try a different phone cable. If a new phone and cable do not restore dial tone, call your service provider. Touchstone TM402 Telephony Modem User’s Guide...
- Page 52 If you now have dial tone, the problem is with the house wiring. Contact your MSO or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider. Touchstone TM402 Telephony Modem User’s Guide...
- Page 53 Start the uninstall utility on your CD-ROM. Follow the on-screen instruc- tions carefully. d. Reconnect the USB cable. e. Re-install the USB driver as shown in Installing the Telephony Modem Drivers. Replace the USB cable. Call your cable company for help. Touchstone TM402 Telephony Modem User’s Guide...
- Page 54 Getting Battery Ethernet Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary Touchstone TM402 Telephony Modem User’s Guide...
-
Page 55: Terms And Abbreviations
DHCP allows the cable company to con- figure your computer’s networking software for you. Domain Name Service (Server). An IP service that associates a domain name (such as www.example.com) with an IP address. Touchstone TM402 Telephony Modem User’s Guide... - Page 56 The “central office” in an HFC network. The headend houses both video and data equipment. In larger cable networks, a “master” headend often feeds several “remote” headends to provide distributed services. HTTP HyperText Transfer Protocol. Touchstone TM402 Telephony Modem User’s Guide...
- Page 57 For example, your cable company may have a web proxy that keeps copies of popular web pages; the proxy can send you those pages instead of fetching them directly from the web site, resulting in faster page loading and less network congestion. Touchstone TM402 Telephony Modem User’s Guide...
- Page 58 Upstream The path from a subscriber device to the headend. Some older cable docu- mentation may refer to this as the return path or reverse path. Touchstone TM402 Telephony Modem User’s Guide...
- Page 59 (such as cable modems) to a single PC. WHQL Windows Hardware Qualification Labs. A division of Microsoft that certifies hardware as being compatible with Windows operating systems. Touchstone TM402 Telephony Modem User’s Guide...
- Page 60 Touchstone TM402 Telephony Modem User’s Guide...
- Page 61 2005 ARRIS All rights reserved All information contained in this document is subject to change without notice. ARRIS reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.