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Arris touchstone TM1602 User Manual

Telephony modem
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Touchstone
TM1602 Telephony Modem
®
User's Guide
Get ready to experience the Internet's express lane! Whether you're checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone. the Touchstone TM1602 Telephony Modem brings it all to you
faster and more reliably, all while providing toll quality Voice over IP telephone serv-
ice.
The Touchstone Telephony Modem provides an Ethernet connection for use with
either a single computer or home/office Local Area Network (LAN). The Touchstone
Telephony Modem provides for up to two separate lines of telephone service.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Installing and Connecting Your Telephony Modem
Configuring Your Ethernet Connection
Using the Telephony Modem
Troubleshooting
Glossary

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  Summary of Contents for Arris touchstone TM1602

  • Page 1 Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone. the Touchstone TM1602 Telephony Modem brings it all to you faster and more reliably, all while providing toll quality Voice over IP telephone serv- ice.
  • Page 2: Export Regulations

    ©ARRIS Enterprises, Inc. 2014 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”).
  • Page 3: Safety Requirements

    Usage Troubleshooting Glossary Safety Requirements ARRIS Telephony Modems comply with the applicable requirements for perform- ance, construction, labeling, and information when used as outlined below: CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only!
  • Page 4 • Do not mount the Telephony Modem on surfaces that are sensitive to heat and/or which may be damaged by the heat generated by the modem, its power supply, or other accessories. Touchstone TM1602 Telephony Modem User’s Guide...
  • Page 5: Fcc Part

    This equipment should be installed and operated with mini- mum distance of 7.9 inches (20cm) between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other an- tenna or transmitter. Touchstone TM1602 Telephony Modem User’s Guide...
  • Page 6: Industry Canada Compliance

    The operation of this equipment is subject to the following two conditions: (1) This equipment or device cannot cause harmful interference and (2) this equipment or device must accept any interference, including interference that may cause some unwanted operation of the equipment. Touchstone TM1602 Telephony Modem User’s Guide...
  • Page 7: European Compliance

    CE marking in accordance with the above applicable Direc- tive(s). A copy of the Declaration of Conformity may be obtained from: ARRIS Interna- tional, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024. As indicated by this symbol, disposal of this product is governed by Directive 2002/96/EC of the European Parliament and of the Council on waste electrical and electronic equipment (WEEE).
  • Page 8: Getting Started

    Troubleshooting Glossary Getting Started About Your New Telephony Modem The Touchstone TM1602 Telephony Modem is DOCSIS® compliant with the follow- ing features: • Speed: much faster than dialup or ISDN service; up to sixteen times faster than DOCSIS 2.0 cable modems •...
  • Page 9: Items You Need

    Information packet: your cable company should furnish you with a packet Phone Cable containing information about your service and how to set it up. Read this in- formation carefully and contact your cable company if you have any ques- tions. Touchstone TM1602 Telephony Modem User’s Guide...
  • Page 10: Getting Service

    Do I need a user ID or password to access the Internet or my e-mail? • Will my phone number(s) change? • What new calling features will I have and how do I use them? Touchstone TM1602 Telephony Modem User’s Guide...
  • Page 11: System Requirements

    Ethernet connection: Windows XP, Windows Vista, Windows 7 or Windows 8 MacOS Ethernet connection: System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X Linux/other Unix Ethernet connection: Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel Touchstone TM1602 Telephony Modem User’s Guide...
  • Page 12: About This Manual

    Ethernet hub or broadband router with a cross-over switch, ask for Category 5e (CAT5e) straight-through cable. CAT5e cable is required for gigabit Ethernet (Gig-E), not regular CAT5 cable. Ethernet Cable Touchstone TM1602 Telephony Modem User’s Guide...
  • Page 13: What About Security

    If you have an open proxy, your cable company may suspend your account to protect the rest of the net- work. Touchstone TM1602 Telephony Modem User’s Guide...
  • Page 14: Installing And Connecting Your Telephony Modem

    Risk of equipment damage Only qualified installation technicians should connect the Telephony Modem to house wiring. Incumbent telephone service must be physi- cally disconnected at the outside interface box before making any con- nections. Touchstone TM1602 Telephony Modem User’s Guide...
  • Page 15: Front Panel

    Use a pointed non-metallic object to press this button. Ethernet connector (yellow): for use with a computer or home network LAN connection. Cable: connector for the coax cable. Power: connector for the power cord. Cable Reset Ethernet Tel 1 Tel 2 10/100/1000 Touchstone TM1602 Telephony Modem User’s Guide...
  • Page 16: Mounting The Telephony Modem

    Can you easily run cables between the Telephony Modem’s location and the phones? • If you are connecting devices to the Ethernet port, can you easily run ca bles between the Telephony Modem’s location and the device? Touchstone TM1602 Telephony Modem User’s Guide...
  • Page 17 • it will not fall to the floor if bumped or moved • the ventilation holes on the side of the unit are not blocked Proceed to Connecting the Telephony Modem. Touchstone TM1602 Telephony Modem User’s Guide...
  • Page 18: Connecting The Telephony Modem

    Making Telephone Connections Connect one end of the telephone cable to one of the grey telephone ports on the back of the Telephony Modem (A or B). Connect the other end to the telephone. Touchstone TM1602 Telephony Modem User’s Guide...
  • Page 19: Configuring Your Ethernet Connection

    • TCP/IP Configuration for Windows XP • TCP/IP Configuration for Windows 7 • TCP/IP Configuration for MacOS X Note: For Windows 8 and Windows Vista, use the Windows 7 procedure. They are very similar. Touchstone TM1602 Telephony Modem User’s Guide...
  • Page 20: Tcp/Ip Configuration For Windows Xp

    Click OK to accept the new settings, and OK again to close the Properties window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone TM1602 Telephony Modem User’s Guide...
  • Page 21: Tcp/Ip Configuration For Windows 7

    Obtain DNS server address automatically, unless instructed otherwise by your cable provider. Click OK to accept the newe settings and close the Properties window. Then click Close to back out of the remaining setup screens. Touchstone TM1602 Telephony Modem User’s Guide...
  • Page 22 TCP/IPv4 configuration is completed. If you are using TCP/IPv6, click Configure IPv6 near the bottom of the pre- vious window. Choose Automatically from the Configure IPv6 drop-down menu and click 10 Close the System Properties application. Touchstone TM1602 Telephony Modem User’s Guide...
  • Page 23: Using The Telephony Modem

    (touching), or there may be undesired voltage on the lines. If this pattern persists for more than 10 seconds, disconnect the telephone lines from the Tele- phony Modem, then call a wiring technician for assistance. Touchstone TM1602 Telephony Modem User’s Guide...
  • Page 24: Indicator Lights For The Tm1602

    The Touchstone Telephony Modem has indicator lights to assist in troubleshooting. Indicator Lights: Normal Operation The following table shows light patterns during normal operation. If colors are not indicated, they do not affect the status. Touchstone TM1602 Telephony Modem User’s Guide...
  • Page 25 Note 1: Your cable company may configure the Telephony Modem to always display the US/DS indicator in green regardless of the connection speed or swap the meaning (speed indication) of yellow and green. Touchstone TM1602 Telephony Modem User’s Guide...
  • Page 26 Activating telephone service Normal Operation Begins Note: The US/DS indicator flashes yellow during startup, and turns green if the Telephony Modem establishes an ultra-high speed connection. For some cable companies these colors may be reversed. Touchstone TM1602 Telephony Modem User’s Guide...
  • Page 27 Downstream acqusition in progress (1/second) (until Upstream Downstream acquisition completed acqusition starts) Fast Flash Upstream acquisition completed (3/second) Slow Flash (during acqusition) Upstream acqusition completed, ready for service On (when modem IP address obtained) Touchstone TM1602 Telephony Modem User’s Guide...
  • Page 28: Using The Reset Button

    Use a pointed non-metallic object to press this button. The photo to the left shows the location of the Reset button. The Reset button is recessed to prevent acci- dental resets. Cable Tel 1 Tel 2 Reset Ethernet 10/100/1000 Touchstone TM1602 Telephony Modem User’s Guide...
  • Page 29: Troubleshooting

    (you may have to replace the cable). If you have one or more splitters between the Telephony Modem and CATV outlet, re- move the splitters and connect the Telephony Modem directly to the outlet. Proceed to the Ethernet solution (next page) if necessary. Touchstone TM1602 Telephony Modem User’s Guide...
  • Page 30 Telephony Modem. The following steps should help in identifying the source of the problem. • Is the Power LED lit? If not, check to make sure the Telephony Modem is plugged in and the outlet has power. Touchstone TM1602 Telephony Modem User’s Guide...
  • Page 31 If you now have dial tone, the problem is with the house wiring. Contact your cable company or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider. Touchstone TM1602 Telephony Modem User’s Guide...
  • Page 32: Glossary

    Domain Name Service (Server). An IP service that associates a domain name (such as www.example.com) with an IP address. Downstream In an HFC network, the direction from the head-end to the subscriber. Some older cable documentation may refer to this as the forward path. Touchstone TM1602 Telephony Modem User’s Guide...
  • Page 33 In larger cable networks, a “master” headend often feeds several “remote” headends to provide distributed services. HTTP HyperText Transfer Protocol. A box with several Ethernet connectors. Ethernet hubs provide a common point of contact for all connected devices. Touchstone TM1602 Telephony Modem User’s Guide...
  • Page 34 Abbreviation for Radio Frequency. Some literature refers to coax as “RF cable” and the connectors as “RF connectors.” Touchstone TM1602 Telephony Modem User’s Guide...
  • Page 35 Upstream The path from a subscriber device to the headend. Some older cable docu- mentation may refer to this as the return path or reverse path. Touchstone TM1602 Telephony Modem User’s Guide...
  • Page 36 ARRIS and the ARRIS logo are all trademarks of ARRIS En- terprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claim- ing the marks and the names of their products.