Arris Touchstone TM3202G User Manual
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Arris Touchstone TM3202G User Manual

Telephony modem
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Touchstone TM3202G Telephony
Modem
User Guide
Release 32 STANDARD 1.2 August 2016
August 2016

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Summary of Contents for Arris Touchstone TM3202G

  • Page 1 Touchstone TM3202G Telephony Modem User Guide Release 32 STANDARD 1.2 August 2016 August 2016...
  • Page 2 ARRIS Enterprises LLC. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

  • Page 3: Table Of Contents

    Rear Panel ........................24 Selecting an Installation Location ..................24 Mounting the Telephony Modem ................... 25 Tools and Materials ....................25 Release 32 STANDARD 1.2 August 2016 Touchstone TM3202G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 4 I can get on the Internet, but everything is slow ............38 I don't have a dial tone when I pick up the phone - why? ..........38 Glossary ........................ 39 Release 32 STANDARD 1.2 August 2016 Touchstone TM3202G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 5: Overview

    Touchstone TM3202G Telephony Modem brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service. It also provides Lithium-Ion battery backup capability to provide continued telephone service during power outages.

  • Page 6: Safety Requirements

    Chapter 2 Safety Requirements The ARRIS Telephony Modem complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Potential equipment damage Potential loss of service Connecting the Telephony Modem to existing telephone wiring should only be performed by a professional installer.

  • Page 7: Fcc Part 15

    Connect the equipment into an outlet on a circuit different from that to which the receiver  is connected. Consult the dealer or an experienced radio/TV technician for help.  Release 32 STANDARD 1.2 August 2016 Touchstone TM3202G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 8: Rf Exposure

    (2) this equipment or device must accept any interference, including interference that may cause some unwanted operation of the equipment. Release 32 STANDARD 1.2 August 2016 Touchstone TM3202G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 9: Getting Started

    Chapter 3 Getting Started About Your New Telephony Modem The Touchstone TM3202G Telephony Modem is DOCSIS compliant with the following features: Speed: up to thirty two times faster than DOCSIS 2.0 cable modems.  Convenience: supports Ethernet connection  Flexibility: provides two independent lines of telephone service as well as high speed data ...
  • Page 10 Wall-mounting hardware (optional): if you want to wall-mount your Telephony Modem,  you need to obtain two drywall anchors or wood screws. Release 32 STANDARD 1.2 August 2016 Touchstone TM3202G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 11: Getting Service

    CPU: P4, 3GHz or faster  RAM: 1GB or greater  Hard drive: 7200 RPM or faster  Ethernet: Gig-E (1000BaseT)  Release 32 STANDARD 1.2 August 2016 Touchstone TM3202G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 12: Windows

    Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. About this Manual This manual covers the Touchstone TM3202G Telephony Modem. The model number is on the label affixed to the Telephony Modem. 1. Model Number Release 32 STANDARD 1.2 August 2016...

  • Page 13: What About Security

    Note: To connect more than one computer to the TM3202G through the Ethernet port, you need an Ethernet hub (available at computer retailers). Release 32 STANDARD 1.2 August 2016 Touchstone TM3202G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 14 Category 5e (CAT5e) straight-through cable. CAT5e cable is required for gigabit Ethernet (Gig-E), not regular CAT5 cable. Release 32 STANDARD 1.2 August 2016 Touchstone TM3202G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 15: Battery Installation And Removal

    Extended backup battery: provides up to 8 hours of backup time, depending on model  and usage. It has a strap between the battery guides. Release 32 STANDARD 1.2 August 2016 Touchstone TM3202G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 16: Basic Battery Installation And Replacement

    The battery backup is not intended to take the place of AC power. Use this procedure to install and to replace the backup battery. Release 32 STANDARD 1.2 August 2016 Touchstone TM3202G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 17 Telephony Modem, position your finger in the battery opening area and use leverage to dislodge the battery while pulling it straight back. Release 32 STANDARD 1.2 August 2016 Touchstone TM3202G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 18: Extended Battery Installation And Replacement

    1. Press down and pull back on the latch holding the battery door (on the bottom of the Telephony Modem). Pull the door toward you. Set the door aside in a safe place. 1 - Latch End Release 32 STANDARD 1.2 August 2016 Touchstone TM3202G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 19 Telephony Modem, use the battery pull strap to dislodge the battery. Note: The Telephony Modem will not begin operating until you apply AC power. Release 32 STANDARD 1.2 August 2016 Touchstone TM3202G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 20: Maximum Battery Installation And Replacement

    3. Position the Telephony Modem over the battery, aligning the slots on the battery bay with the tabs on the battery. Push straight down on the Telephony Modem until the battery latch clicks into place. Release 32 STANDARD 1.2 August 2016 Touchstone TM3202G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 21: Battery Usage And Storage Conditions

    Your battery should be installed in your Telephony Modem and kept there at all times. Do  not store the battery separately from the Telephony Modem for any prolonged period of time. Release 32 STANDARD 1.2 August 2016 Touchstone TM3202G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 22: Battery Disposal Guidelines

    Chapter 4: Battery Installation and Removal Battery Disposal Guidelines To ensure compliance with current and future rechargeable battery take-back laws, ARRIS has joined Call2Recycle, a collection program for rechargeable batteries throughout North http://www.call2recycle.org America. US and Canadian customers should visit to properly recycle your lithium-ion battery backup units (BBUs).

  • Page 23: Installing And Connecting Your Telephony Modem

    2. Tel 2: indicates the status of telephone line 2. 3. Tel 1: indicates the status of telephone line 1. Release 32 STANDARD 1.2 August 2016 Touchstone TM3202G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 24: Rear Panel

    If you want to install the Telephony Modem on a desktop, is there enough space on either  side to keep the vents clear? Blocking the vents may cause overheating. Release 32 STANDARD 1.2 August 2016 Touchstone TM3202G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 25: Mounting The Telephony Modem

    1. Position the Telephony Modem on the surface where you intend to mount it. Orient the Telephony Modem with the indicator lights facing up or right, as desired. Release 32 STANDARD 1.2 August 2016 Touchstone TM3202G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 26 Connecting the Telephony Modem 5. Proceed to (page 27). Release 32 STANDARD 1.2 August 2016 Touchstone TM3202G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 27: Desktop Mounting Instructions

    3. Connect one end of the Ethernet cable to the Ethernet port on the back of the Telephony Modem, (4) and the other end to the Ethernet port on a computer, hub, or broadband router. Release 32 STANDARD 1.2 August 2016 Touchstone TM3202G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 28 4. Connect one end of the telephone cable to the telephone port on the back of the Telephony Modem (1 or 2). Connect the other end to the telephone. Release 32 STANDARD 1.2 August 2016 Touchstone TM3202G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 29: Configuring Your Ethernet Connection

    4. Double-click the Local Area Connection to open the Properties window: Note: If Windows requests permission to continue, click Continue. Release 32 STANDARD 1.2 August 2016 Touchstone TM3202G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 30: Tcp/Ip Configuration For Windows 7, Windows 8, Or Windows 10

    Network 2. Click the icon. 3. Choose Automatic from the Location drop-down menu, and Built-in Ethernet from the Show menu. Release 32 STANDARD 1.2 August 2016 Touchstone TM3202G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 31 9. Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10. Close the System Properties application. Release 32 STANDARD 1.2 August 2016 Touchstone TM3202G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 32: Using The Telephony Modem

    The Telephony Modem has LED indicator lights to assist in troubleshooting. 1. Battery 4. Online 2. Tel 2 5. US/DS 3. Tel 1 6. Power Release 32 STANDARD 1.2 August 2016 Touchstone TM3202G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 33: Battery Mismatch

    Off = Battery Power power Battery Flash = Off- Flash = Installed hook Battery bad of low Off = disabled Release 32 STANDARD 1.2 August 2016 Touchstone TM3202G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 34: Patterns: Startup Sequence

    Cable Modem Startup Sequence (page 34) Flash Retrieving telephone network information Flash Retrieving telephone line information Flash Flash Activating telephone service Normal Operation Release 32 STANDARD 1.2 August 2016 Touchstone TM3202G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 35: Using The Reset Button

    The TM3202G supports a “Boot from Battery” feature that allows the Telephony Modem to provide continued telephone service during power outages. Release 32 STANDARD 1.2 August 2016 Touchstone TM3202G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 36 3. Press the Reset button; the Power light should turn on immediately. Note: If the Telephony Modem does not turn on, the battery may not be charged. Release 32 STANDARD 1.2 August 2016 Touchstone TM3202G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 37: Troubleshooting

    Press the Reset button on the back of the Telephony Modem. Release 32 STANDARD 1.2 August 2016 Touchstone TM3202G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 38: I Can Get On The Internet, But Everything Is Slow

    Contact your service provider or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider. Release 32 STANDARD 1.2 August 2016 Touchstone TM3202G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 39: Glossary

    (which eliminates the need for a more computers into a Local Area Network cross-over cable). (LAN). EuroDOCSIS The European version of DOCSIS. Release 32 STANDARD 1.2 August 2016 Touchstone TM3202G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 40 HyperText Transfer Protocol. A box with several Ethernet connectors. Ethernet hubs provide a common point of contact for all connected devices. Release 32 STANDARD 1.2 August 2016 Touchstone TM3202G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 41 connected to the cable outlet that you want to use for your Telephony Modem. You can buy a splitter from any electronics Protocol retailer and most discount stores. A set of rules and formats that determines the communication behavior of network Switched outlet entities at a given layer.
  • Page 42 Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com...

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