Arris Touchstone TM902 User Manual
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Arris Touchstone TM902 User Manual

Telephony modem
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Touchstone
TM902 Telephony Modem
®
User's Guide
Get ready to experience the Internet's express lane! Whether you're checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone TM902 Telephony Modem brings it all to you
up to eight times faster than standard DOCSIS 2.0 cable modems. All while pro-
viding toll quality Voice over IP telephone service.
The Touchstone Telephony Modem provides an Ethernet connection for use with
either a single computer or home/office Local Area Network (LAN). The Touchstone
Telephony Modem provides for up to two separate lines of telephone service.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Installing and Connecting Your Telephony Modem
Configuring Your Ethernet Connection
Using the Telephony Modem
Troubleshooting
Glossary

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Summary of Contents for Arris Touchstone TM902

  • Page 1 Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TM902 Telephony Modem brings it all to you up to eight times faster than standard DOCSIS 2.0 cable modems. All while pro- viding toll quality Voice over IP telephone service.

  • Page 2: Export Regulations

    Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to ARRIS. ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS. All other trademarks and registered trademarks are the property of their respective hold- ers.

  • Page 3: Safety Requirements

    Usage Troubleshooting Glossary Safety Requirements ARRIS Telephony Modems comply with the applicable requirements for perform- ance, construction, labeling, and information when used as outlined below: CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only!
  • Page 4 • Do not mount the Telephony Modem on surfaces that are sensitive to heat and/or which may be damaged by the heat generated by the modem, its power supply, or other accessories. Touchstone TM902 Telephony Modem User’s Guide...

  • Page 5: Fcc Part

    Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this equipment not expressly approved by the party re- sponsible for compliance could void the user’s authority to operate the equipment. Touchstone TM902 Telephony Modem User’s Guide...

  • Page 6: European Compliance

    CE marking in accordance with the above applicable Direc- tive(s). A copy of the Declaration of Conformity may be obtained from: ARRIS Interna- tional, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024. As indicated by this symbol, disposal of this product is governed by Directive 2002/96/EC of the European Parliament and of the Council on waste electrical and electronic equipment (WEEE).
  • Page 7 7.5 W (idle) 10.5 W (typical) Note: In most instances, ARRIS recommends that the power switch remain in the ON position at all times. Turning the switch OFF disables the device, including both data service and telephone service. Turning the switch OFF is recommended only during vacations or similar extended ab- sences.

  • Page 8: Getting Started

    Troubleshooting Glossary Getting Started About Your New Telephony Modem The Touchstone TM902 Telephony Modem is DOCSIS® 3.0 or Euro-DOCSIS™ 3.0 compliant with the following features: • Speed: much faster than dialup or ISDN service; up to eight times faster than DOCSIS 2.0 cable modems •...

  • Page 9: Items You Need

    Note: A splitter effectively cuts the signal in half and sends each half to its Phone Cable two outputs. Using several splitters in a line may deteriorate the quality of your television, telephone, and/or internet connection. Touchstone TM902 Telephony Modem User’s Guide...

  • Page 10: Getting Service

    Do I need a user ID or password to access the Internet or my e-mail? • Will my phone number(s) change? • What new calling features will I have and how do I use them? Touchstone TM902 Telephony Modem User’s Guide...

  • Page 11: System Requirements

    Ethernet connection: Windows 2000, Windows XP, Windows Vista, or Windows 7 MacOS Ethernet connection: System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X Linux/other Unix Ethernet connection: Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel Touchstone TM902 Telephony Modem User’s Guide...

  • Page 12: About This Manual

    Ethernet hub or broadband router with a cross-over switch, ask for Category 5e (CAT5e) straight-through cable. CAT5e cable is required for gigabit Ethernet (Gig-E), not regular CAT5 cable. Ethernet Cable Touchstone TM902 Telephony Modem User’s Guide...

  • Page 13: What About Security

    If you connect your Telephony Modem to a wireless LAN, make sure you enable security and encryption on the wireless hub (for the same reasons that you should run only secured proxies). Consult the documentation and technical support of the wireless equipment provider for help. Touchstone TM902 Telephony Modem User’s Guide...

  • Page 14: Installing And Connecting Your Telephony Modem

    Risk of equipment damage Only qualified installation technicians should connect the Telephony Modem to house wiring. Incumbent telephone service must be physi- cally disconnected at the outside interface box before making any con- nections. Touchstone TM902 Telephony Modem User’s Guide...

  • Page 15: Front Panel

    Use a pointed non-metallic object to press this button. Cable: connector for the coax cable. Power: connector for the power cord. Ethernet G Power Switch (TM902S only): power On/Off switch. Tel 1 Tel 2 Reset Cable 10/100/1000 TM902S Touchstone TM902 Telephony Modem User’s Guide...

  • Page 16: Mounting The Telephony Modem

    Always position the Telephony Modem: • within reach of an AC outlet. The power cord must reach the outlet without stretching and without adding extension cords. • near a cable outlet (to avoid long cable runs). Touchstone TM902 Telephony Modem User’s Guide...
  • Page 17 • it will not fall to the floor if bumped or moved • the ventilation holes on the side of the unit are not blocked Proceed to Connecting the Telephony Modem. Touchstone TM902 Telephony Modem User’s Guide...

  • Page 18: Connecting The Telephony Modem

    Telephony Modem labeled “Ethernet 10/100/1000,” (C) and the other TM902S end to the Ethernet port on a computer, hub, or broadband router. Note: If you are connecting to a computer, use the Ethernet cable included in the Telephony Modem package. Touchstone TM902 Telephony Modem User’s Guide...
  • Page 19 Making Telephone Connections Connect one end of the telephone cable to one of the grey telephone ports on the back of the Telephony Modem (A or B). Connect the other end to the telephone. Touchstone TM902 Telephony Modem User’s Guide...

  • Page 20: Ethernet Connection Requirements

    Ethernet connection on your operating system. • TCP/IP Configuration for Windows 2000 • TCP/IP Configuration for Windows XP • TCP/IP Configuration for Windows Vista • TCP/IP Configuration for Windows 7 • TCP/IP Configuration for MacOS X Touchstone TM902 Telephony Modem User’s Guide...

  • Page 21: Tcp/Ip Configuration For Windows 2000

    Properties. Note: If your computer has more than one Ethernet card, you may have to select the appropriate Ethernet card in the Connect using: area of the Local Area Connection Properties window. Touchstone TM902 Telephony Modem User’s Guide...
  • Page 22 Click OK to accept the new settings, and OK again to close the Configura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone TM902 Telephony Modem User’s Guide...

  • Page 23: Tcp/Ip Configuration For Windows Xp

    From the computer, select Start > Settings > Control Panel and double- click Network Connections in the Control Panel. The Network Connection window displays a list of LAN connections and as- sociated network adapters. Touchstone TM902 Telephony Modem User’s Guide...
  • Page 24 Troubleshooting Glossary Double-click the local area connection to be used for your device’s network connection. The Local Area Connection Status widow displays. Click Properties. Select TCP/IP by clicking it one time. Then click Properties. Touchstone TM902 Telephony Modem User’s Guide...
  • Page 25 Click OK to accept the new settings, and OK again to close the Properties window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone TM902 Telephony Modem User’s Guide...

  • Page 26: Tcp/Ip Configuration For Windows Vista

    TCP/IP Configuration for Windows Vista Follow these steps to configure the Ethernet interface on a Windows Vista operat- ing system. Open the Vista Control Panel. Double-click Network and Sharing Center to display the Network and Sharing Center Window. Touchstone TM902 Telephony Modem User’s Guide...
  • Page 27 Click Manage network connections. If prompted for a connection, choose Local Area Connection. The Network Connections window displays. Double-click the Local Area Connection to open the Properties window: Note: If Windows requests permission to continue, click Continue. TCP/IPv4 Selected TCP/IPv6 Selected Touchstone TM902 Telephony Modem User’s Guide...
  • Page 28 For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automati- cally and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. Click OK to accept the new settings and close the Properties window. Touchstone TM902 Telephony Modem User’s Guide...

  • Page 29: Tcp/Ip Configuration For Windows 7

    Installation Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 7 Follow these steps to configure the Ethernet interface on a Windows 7 operating system. Open the Windows 7 Control Panel. Click Network and Internet. Touchstone TM902 Telephony Modem User’s Guide...
  • Page 30 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Click Network and Sharing Center. Click Local Area Connection to open the Status window. Touchstone TM902 Telephony Modem User’s Guide...
  • Page 31 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Click Properties to open the Properties window. TCP/IPv4 Selected TCP/IPv6 Selected Touchstone TM902 Telephony Modem User’s Guide...
  • Page 32 Obtain DNS server address automatically, unless instructed otherwise by your cable provider. Click OK to accept the newe settings and close the Properties window. Then click Close to back out of the remaining setup screens. Touchstone TM902 Telephony Modem User’s Guide...
  • Page 33 Follow these steps to configure the Ethernet interface on a MacOS X operating sys- tem. Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock. Touchstone TM902 Telephony Modem User’s Guide...
  • Page 34 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Click the Network icon. Touchstone TM902 Telephony Modem User’s Guide...
  • Page 35 If your cable provider requires TCP/IPv6, go to step 8. Choose Using DHCP from the Configure IPv4 menu. If necessary, click the Renew DHCP Lease button. Close the System Properties application. TCP/IPv4 configuration is completed. Touchstone TM902 Telephony Modem User’s Guide...
  • Page 36 Troubleshooting Glossary If you are using TCP/IPv6, click Configure IPv6 near the bottom of the pre- vious window. Choose Automatically from the Configure IPv6 drop-down menu and click 10 Close the System Properties application. Touchstone TM902 Telephony Modem User’s Guide...

  • Page 37: Using The Telephony Modem

    (touching), or there may be undesired voltage on the lines. If this pattern persists for more than 10 seconds, disconnect the telephone lines from the Tele- phony Modem, then call a wiring technician for assistance. Touchstone TM902 Telephony Modem User’s Guide...

  • Page 38: Indicator Lights

    Your cable company may configure the Telephony Modem to always dis- play the DS, US, and Link indicators in green regardless of the connec- tion speed or swap the meaning (speed indication) of yellow and green. Touchstone TM902 Telephony Modem User’s Guide...
  • Page 39 Normal Operation Begins Note: The DS and US indicators flash yellow during startup, and turn green if the Telephony Modem establishes an ultra-high speed connection. For some cable companies these colors may be reversed. Touchstone TM902 Telephony Modem User’s Guide...
  • Page 40 The following table shows the start-up sequence for the cable modem portion of the Telephony Modem. Indicator color is not important. Online Description Flash Downstream search Flash Downstream found; upstream search Downstream Upstream found; Flash retrieving setup information from cable operator Ready for service Touchstone TM902 Telephony Modem User’s Guide...

  • Page 41: Using The Reset Button

    10/100/1000 Reset dental resets. Model TM902S only: The rear panel power switch can also be used to power cycle the unit. Reset Button Power Switch Ethernet Tel 2 Cable Tel 1 10/100/1000 Reset TM902S Touchstone TM902 Telephony Modem User’s Guide...

  • Page 42: Troubleshooting

    (you may have to replace the cable). If you have one or more splitters between the Telephony Modem and CATV outlet, re- move the splitters and connect the Telephony Modem directly to the outlet. Proceed to the Ethernet solution (next page) if necessary. Touchstone TM902 Telephony Modem User’s Guide...
  • Page 43 • Is the Power LED lit? If not, check to make sure the Telephony Modem is plugged in and the outlet has power. If the LED is lit, go to the next step. Touchstone TM902 Telephony Modem User’s Guide...
  • Page 44 If you now have dial tone, the problem is with the house wiring. Contact your MSO or a qualified wiring techni- cian to correct the house wiring. If you still do not have dial tone, con- tact your service provider. Touchstone TM902 Telephony Modem User’s Guide...

  • Page 45: Glossary

    Domain Name Service (Server). An IP service that associates a domain name (such as www.example.com) with an IP address. Downstream In an HFC network, the direction from the head-end to the subscriber. Some older cable documentation may refer to this as the forward path. Touchstone TM902 Telephony Modem User’s Guide...
  • Page 46 In larger cable networks, a “master” headend often feeds several “remote” headends to provide distributed services. HTTP HyperText Transfer Protocol. A box with several Ethernet connectors. Ethernet hubs provide a common point of contact for all connected devices. Touchstone TM902 Telephony Modem User’s Guide...
  • Page 47 Abbreviation for Radio Frequency. Some literature refers to coax as “RF cable” and the connectors as “RF connectors.” Touchstone TM902 Telephony Modem User’s Guide...
  • Page 48 Upstream The path from a subscriber device to the headend. Some older cable docu- mentation may refer to this as the return path or reverse path. Touchstone TM902 Telephony Modem User’s Guide...
  • Page 49 © 2010 ARRIS Group, Inc. All rights reserved All information contained in this document is subject to change without notice. ARRIS reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.

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