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Getting
Safety
Started
2
You many not make copies of the Software, including the print-
ed materials accompanying the Software for any purpose other
than backup. You may make only one copy of the Software for
backup purposes.
3
You may not rent, lease or lend the Software.
4
Except as explicitly described in the documentation, you may
not modify the Software or create derivative works of the Soft-
ware.
5
You may not sell or distribute the copies of the Software or pub-
lish the Software.
6
You may not remove or erase any copyright notice or legend
from the Software.
7
You may not separate the Software into component parts.
IF YOU PURCHASED THIS PRODUCT FROM A CABLE OR OTHER
SERVICE PROVIDER, YOU DO NOT RECEIVE ANY WARRANTY
DIRECTLY FROM ARRIS. YOUR EXCLUSIVE WARRANTY, IF YOU
RECEIVE ANY WARRANTY AT ALL, COMES FROM YOUR CABLE
OR OTHER SERVICE PROVIDER AND THE REMAINDER OF THIS
SECTION DOES NOT APPLY TO YOU.
If you purchased this product directly from ARRIS or an ARRIS
authorized retailer the following warranties apply:
HARDWARE: ARRIS warrants the original purchaser ("Customer")
that this product will be free from defects in workmanship and mate-
rials, under normal use, for one (1) year from the ship date of this
product.
SOFTWARE: ARRIS warrants to Customer that the Software and any
ARRIS branded software will perform in substantial conformance to its
specifications for a period of ninety (90) days from the date of invoice
for the product in question. ARRIS warrants the media containing the
Software against failure during the warranty period. ARRIS makes no
warranty or representation that the operation of the Software will be
uninterrupted or error free, or that all defects in the Software will be
corrected.
Ethernet
Installation
Configuration
Touchstone™ TM501 Telephony Modem User's Guide
Usage
Troubleshooting
EXCLUSIONS
This warranty excludes (1) physical damage to the surface of the prod-
uct, including cracks or scratches on the casing; (2) damage caused
by misuse, neglect, improper installation or testing, unauthorized at-
tempts to open, repair or modify the product, or any other cause be-
yond the range of the intended use; (3) damage caused by accident ,
fire, power changes, other hazards, or acts of God; or (4) use of the
product with any non-ARRIS approved device or service if such device
or service causes the problem.
Any non-ARRIS provided or non-ARRIS approved third party products,
including software, are not covered by this ARRIS warranty and ARRIS
makes no representations or warranties on behalf of such third party
software or product. Any warranty on such products is from the sup-
plier and licensor of the product.
EXCLUSIVE REMEDIES
Should a covered problem occur during the warranty period and you
notify ARRIS, your sole exclusive remedy shall be, at ARRIS' sole op-
tion and expense, to repair or replace the affected Product or Soft-
ware. If ARRIS cannot reasonably repair nor replace, then ARRIS may,
in its sole discretion, refund the purchase price paid for the impaired
Product. Replacement products or parts may be new, reconditioned or
comparable versions of the impaired item. ARRIS warrants any re-
placed or repaired product, part, or software for a period of ninety (90)
days from shipment, or through the end of the original warranty,
whichever is longer.
OBTAINING WARRANTY SERVICE: Customer may contact the AR-
RIS Repair Services center within the applicable warranty period to ob-
tain warranty service authorization number by sending an email to
support@arrisi.com. Dated proof of original purchase will be required.
Product or parts shipped by Customer to ARRIS must be sent postage
paid and packaged appropriately for safe shipment. ARRIS is not re-
sponsible for Customer products received without a warranty service
authorization and may be rejected. Repaired or replacement products
will be shipped to Customer at ARRIS' expense. All products or parts
Glossary
5
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