Arris Touchstone TM502 User Manual
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Arris Touchstone TM502 User Manual

Telephony modem
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Download this manual See also: Installation Instructions & Owner's Manual, User Manual
Touchstone™ TM502 Telephony Modem
User's Guide
Get ready to experience the Internet's express lane! Whether you're checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone TM502 Telephony Modem brings it all to you
faster and more reliably. All while providing toll quality Voice over IP telephone ser-
vice. Some models even provide a Lithium-Ion battery backup to provide continued
telephone service during power outages.
The Touchstone Telephony Modem provides an Ethernet connection for use with ei-
ther a single computer or home/office Local Area Network (LAN). The Touchstone
Telephony Modem also provides a USB connection. You can connect two separate
computers at the same time using both of these connections. In addition, the
Touchstone Telephony Modem provides for up to two separate lines of telephone
service.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Battery Installation and Replacement (TM502G Model Only)
Installing and Connecting Your Telephony Modem
Installing the Telephony Modem USB Drivers
Configuring Your Ethernet Connection
Using the Telephony Modem
Troubleshooting
Glossary
Touchstone TM502 Telephony Modem User's Guide
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Summary of Contents for Arris Touchstone TM502

  • Page 1 Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TM502 Telephony Modem brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone ser- vice.
  • Page 2 Users must take full responsi- bility for their applications of any products specified in this document. The information in this document is proprietary to ARRIS.

  • Page 3: Safety Requirements

    TV coax cable and other grounding systems. Refer to the individual country’s Na- tional Electric Code for further details. ARRIS Telephony Modems comply with the applicable requirements for performance, construction, labeling, and information when used as •...

  • Page 4: Limitations On Use

    This product complies with the provisions of the Electromagnetic Com- the terms and conditions of this Agreement in which ARRIS grants you patibility (EMC) Directive (89/336/EEC), the Amending Directive (92/...

  • Page 5: Exclusive Remedies

    Should a covered problem occur during the warranty period and you notify ARRIS, your sole exclusive remedy shall be, at ARRIS' sole op- HARDWARE: ARRIS warrants the original purchaser ("Customer") tion and expense, to repair or replace the affected Product or Soft- that this product will be free from defects in workmanship and mate- ware.

  • Page 6: Warranties Exclusive

    Usage Troubleshooting Glossary Product or parts shipped by Customer to ARRIS must be sent postage to the duration of the applicable written warranty. This warranty gives paid and packaged appropriately for safe shipment. ARRIS is not re- you specific legal rights; you may have other rights that may vary de- sponsible for Customer products received without a warranty service pending on local law.

  • Page 7: Getting Started

    Usage Troubleshooting Glossary Getting Started About Your New Telephony Modem The Touchstone TM502 Telephony Modem is DOCSIS or EuroDOCSIS compliant with the following features: • Speed: much faster than dialup or ISDN service • Convenience: supports USB and Ethernet; both can be used simultaneously •...

  • Page 8: Items You Need

    Information packet: your cable company should furnish you with a packet containing information about your service and how to set it up. Read this information carefully and contact your cable company if you have any ques- tions. Phone Cable Touchstone TM502 Telephony Modem User’s Guide...
  • Page 9 Do I need a user ID or password to access the Internet or my e-mail? • Will my phone number(s) change? • What new calling features will I have and how do I use them? Touchstone TM502 Telephony Modem User’s Guide...
  • Page 10 To determine which model you have purchased, refer to the image at the left. The model number is on the label affixed to the Telephony Modem. FOR HOME OR OFFICE USE Model Number Touchstone TM502 Telephony Modem User’s Guide...
  • Page 11 Ethernet port, you will need a hub or broad- band router (available at computer retailers). USB Cable For more information about connecting two or more computers, contact your cable service provider. Touchstone TM502 Telephony Modem User’s Guide...
  • Page 12 If you connect your Telephony Modem to a wireless LAN, make sure you en- able security and encryption on the wireless hub (for the same reasons that you should run only secured proxies). Consult the documentation and tech- nical support of the wireless equipment provider for help. Touchstone TM502 Telephony Modem User’s Guide...
  • Page 13 Identify the battery type using the photos to the left and use the proper installation procedure: • 2.2 Ah Battery Installation and Replacement • 4.4 Ah Battery Installation and Replacement The 4.4 Ah battery is longer and has a strap between the guides. Note: 4.4 Ah Battery Touchstone TM502 Telephony Modem User’s Guide...
  • Page 14 Telephony Modem and slide the battery into the bay. The diagram on the left shows the proper orientation. Batteries will not insert completely into the Telephony Modem if not oriented correctly. Battery Slot Battery Guide Touchstone TM502 Telephony Modem User’s Guide...
  • Page 15 Some Telephony Modem models use a Lithium-Ion battery pack. The Note: battery does contain precious material, there may be some benefit in recy- cling. Please dispose of the battery responsibly and in accordance with local ordinances. Touchstone TM502 Telephony Modem User’s Guide...
  • Page 16 Telephony Modem and slide the battery into the bay. The diagram on the left shows the proper orientation. Batteries will not insert completely into the Telephony Modem if not oriented correctly. Battery Guide Battery Pull Strap Battery Slot Receiver Slots Hinge Tabs Touchstone TM502 Telephony Modem User’s Guide...
  • Page 17 Some Telephony Modem models use a Lithium-Ion battery pack. The Note: battery does contain precious material, there may be some benefit in recy- cling. Please dispose of the battery responsibly and in accordance with local ordinances. Touchstone TM502 Telephony Modem User’s Guide...

  • Page 18: Installing And Connecting Your Telephony Modem

    You have all the Items You Need. • Cable, phone, and power outlets are available near the computer. If a cable outlet is not conveniently located, your cable company can install a new one. Touchstone TM502 Telephony Modem User’s Guide...
  • Page 19 Link: indicates Ethernet or USB connectivity between the Telephony Modem and computer D On-Line: indicates internet data transmission status US: indicates upstream connectivity DS: indicates downstream connectivity G Power: indicates whether AC power is available to the unit A B C Touchstone TM502 Telephony Modem User’s Guide...
  • Page 20 D Link: indicates Ethernet or USB connectivity between the Telephony Modem and computer On-Line: indicates internet data transmission status US: indicates upstream connectivity G DS: indicates downstream connectivity H Power: indicates whether AC power is available to the unit Touchstone TM502 Telephony Modem User’s Guide...
  • Page 21 Reset button: resets the Telephony Modem as if you power cycled the unit. Use a pointed non-metallic object to press this button. Cable: connector for the coax cable G Power: connector for the power cord Touchstone TM502 Telephony Modem User’s Guide...

  • Page 22: Mounting

    Telephony Modem from pulling out of the wall in the fu- ture. To prevent overheating of the Telephony Modem, do not block the ven- tilation holes on the sides of the unit. Touchstone TM502 Telephony Modem User’s Guide...
  • Page 23 Position the Telephony Modem so that: • air flows freely around it • the back faces the nearest wall • it will not fall to the floor if bumped or moved Proceed to Connecting the Telephony Modem. Touchstone TM502 Telephony Modem User’s Guide...
  • Page 24 Modem labeled “Ethernet 10/100,” (D) and the other end to the Ethernet port on a computer, hub, or broadband router. Note: If you are connecting to a computer, use the Ethernet cable included in the Telephony Modem package. Touchstone TM502 Telephony Modem User’s Guide...
  • Page 25 Telephony Modem (A or B). Connect the other end to the telephone. Note: If you have a TM502G Telephony Modem and a phone with two sep- arate lines on a single RJ-11 cord, it must be plugged into the port labeled “Tel 1/2”. Touchstone TM502 Telephony Modem User’s Guide...
  • Page 26 Glossary Installing the Telephony Modem USB Drivers Use this procedure to install USB drivers for the ARRIS Touchstone Te- lephony Modem on a Windows operating system. This procedure does not explain how to provision the Telephony Modem or otherwise initiate actual service.
  • Page 27 Insert the Touchstone USB Drivers CD. Plug the appropriate end of the USB cable into the Telephony Mo- dem and the other end into the computer’s USB port. The PC displays the following window: —continued— Touchstone TM502 Telephony Modem User’s Guide...
  • Page 28 Wait for the system to start the installation wizard and display the following window: Note: Depending on system speed and other factors, it may take a minute or two to start the wizard. —continued— Touchstone TM502 Telephony Modem User’s Guide...
  • Page 29 Click the Next button. The wizard prompts you for the location of the drivers. Note: The dialog indicates that the wizard is looking for the ARRIS RNDIS (Remote Network Device Interface Specification) driver for the Telephony Modem. —continued— Touchstone TM502 Telephony Modem User’s Guide...
  • Page 30 Getting Battery Ethernet Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary Select “Search for a suitable driver...”, then click the Next button. The wizard displays a list of search options. —continued— Touchstone TM502 Telephony Modem User’s Guide...
  • Page 31 Select “Specify a Location,” then choose the drive letter that corresponds to the CD drive from the menu. d. Click the Next button. You should now see the screen shown above. If not, contact your cable operator. —continued— Touchstone TM502 Telephony Modem User’s Guide...
  • Page 32 Ethernet Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary Click the Next button. The wizard installs the drivers, then displays a window indicating that the installation is complete. Click the Finish button. —end— Touchstone TM502 Telephony Modem User’s Guide...

  • Page 33: Configuring Your Ethernet Connection

    Follow the links below for instructions to configure your ethernet connection on your operating system. • TCP/IP Configuration for Windows 98SE • TCP/IP Configuration for Windows 2000 • TCP/IP Configuration for Windows ME • TCP/IP Configuration for Windows XP Touchstone TM502 Telephony Modem User’s Guide...
  • Page 34 From the computer, select Start > Settings > Control Panel. Double click on the Network icon in the Control Panel. Click the Configuration tab in the Network window to display the list of Network Adapters. Touchstone TM502 Telephony Modem User’s Guide...
  • Page 35 Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary Highlight TCP/IP by clicking on it one time, then click on Properties. Click the IP Address tab, click Obtain an IP address automatically, then click OK. Touchstone TM502 Telephony Modem User’s Guide...
  • Page 36 Click OK to accept the new settings, and OK again to close the Configura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. —end— Touchstone TM502 Telephony Modem User’s Guide...
  • Page 37 Properties. Note: If your computer has more than one Ethernet card, you may have to select the appropriate Ethernet card in the Connect using: area of the Lo- cal Area Connection Properties window. Touchstone TM502 Telephony Modem User’s Guide...
  • Page 38 Click OK to accept the new settings, and OK again to close the Configura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. —end— Touchstone TM502 Telephony Modem User’s Guide...
  • Page 39 From the computer, select Start > Settings > Control Panel. Double click on the Network icon in the Control Panel. Click the Configuration tab in the Network window to display the list of Network Adapters. Touchstone TM502 Telephony Modem User’s Guide...
  • Page 40 Getting Battery Ethernet Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary Highlight TCP/IP by clicking on it one time, then click on Properties. Click the IP Address tab, then click OK. Touchstone TM502 Telephony Modem User’s Guide...
  • Page 41 Click OK to accept the new settings, and OK again to close the Configura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. —end— Touchstone TM502 Telephony Modem User’s Guide...
  • Page 42 From the computer, select Start > Settings > Control Panel and double click on the Network Connections icon in the Control Panel. Click the Configuration tab in the Network window to display the list of Network Adapters. Touchstone TM502 Telephony Modem User’s Guide...
  • Page 43 Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary Highlight TCP/IP by clicking on it one time, then click on Properties. Click the IP Address tab, click Obtain an IP address automatically, then click OK. Touchstone TM502 Telephony Modem User’s Guide...
  • Page 44 Click OK to accept the new settings, and OK again to close the Configura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. —end— Touchstone TM502 Telephony Modem User’s Guide...

  • Page 45: Using The Telephony Modem

    Using the Reset Button Setting up Your Computer to Use the Telephony Modem Follow the instructions in the information packet supplied by your cable company. Contact your cable company if you need help setting up your computer. Touchstone TM502 Telephony Modem User’s Guide...
  • Page 46 AC Power hook Flash Flash Off = connected Internet connected connected to the to the available Flash Off = disabled Internet Internet Computer Activity No AC Power Software (normal (normal Flash Flash Upgrade operation) operation) Touchstone TM502 Telephony Modem User’s Guide...
  • Page 47 On = Off = On-hook Battery No AC power Power Flash Flash Good Off-hook Flash Battery Battery Off = disabled No AC Power Battery Software (normal (normal (normal Flash Flash Upgrade operation) operation) operation) Touchstone TM502 Telephony Modem User’s Guide...
  • Page 48 * = Battery LED only applies to those models with battery backup Cable Modem Start Up Sequence Online Link Description Flash Downstream search Flash Downstream found; upstream search Downstream and Upstream found; Flash retrieving setup information from cable operator Touchstone TM502 Telephony Modem User’s Guide...
  • Page 49 Use a pointed non-metallic object to press this button. The photo to the left shows the location of the Reset button. The Reset button is recessed to prevent accidental resets. Reset Button TM502G Models Touchstone TM502 Telephony Modem User’s Guide...

  • Page 50: Troubleshooting

    Telephony Modem and CATV outlet, remove the splitters and connect the Telephony Modem directly to the outlet. Proceed to the Ethernet or USB solutions (next page) if necessary. Touchstone TM502 Telephony Modem User’s Guide...
  • Page 51 ARRIS Telephony modem driver. To correct this: • Disconnect the USB cable between the computer and the Telephony Modem. • Use the ARRIS Uninstall utility (on the ARRIS driver CD) to remove the improperly-installed driver. • Reboot the computer. •...
  • Page 52 If a known good phone is used and you still don’t have dial tone, try a different phone cable. If a new phone and cable do not restore dial tone, call your service provider. Touchstone TM502 Telephony Modem User’s Guide...
  • Page 53 If you now have dial tone, the problem is with the house wiring. Contact your MSO or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider. Touchstone TM502 Telephony Modem User’s Guide...
  • Page 54 Start the uninstall utility on your CD-ROM. Follow the on-screen instruc- tions carefully. d. Reconnect the USB cable. e. Re-install the USB driver as shown in Installing the Telephony Modem Drivers. Replace the USB cable. Call your cable company for help. Touchstone TM502 Telephony Modem User’s Guide...
  • Page 55 DHCP allows the cable company to con- figure your computer’s networking software for you. Domain Name Service (Server). An IP service that associates a domain name (such as www.example.com) with an IP address. Touchstone TM502 Telephony Modem User’s Guide...
  • Page 56 The “central office” in an HFC network. The headend houses both video and data equipment. In larger cable networks, a “master” headend often feeds several “remote” headends to provide distributed services. HTTP HyperText Transfer Protocol. Touchstone TM502 Telephony Modem User’s Guide...
  • Page 57 For example, your cable company may have a web proxy that keeps copies of popular web pages; the proxy can send you those pages instead of fetching them directly from the web site, resulting in faster page loading and less network congestion. Touchstone TM502 Telephony Modem User’s Guide...
  • Page 58 (Universal Serial Bus) An interface used for connecting a variety of acces- sories, such as keyboards, mice, printers, and communications devices (such as cable modems) to a single computer. Touchstone TM502 Telephony Modem User’s Guide...
  • Page 59 Getting Battery Ethernet Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary WHQL Windows Hardware Qualification Labs. A division of Microsoft that certifies hardware as being compatible with Windows operating systems. Touchstone TM502 Telephony Modem User’s Guide...
  • Page 60 © 2005 ARRIS All rights reserved All information contained in this document is subject to change without notice. ARRIS reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.

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