Table of Contents
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Touchstone
TM822 Telephony Modem
®
User's Guide
Get ready to experience the Internet's express lane! Whether you're checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone TM822 Telephony Modem brings it all to you
up to eight times faster than standard DOCSIS 2.0 cable modems. All while pro-
viding toll quality Voice over IP telephone service.
The Touchstone Telephony Modem provides an Ethernet connection for use with
either a single computer or home/office Local Area Network (LAN). The Touchstone
Telephony Modem provides for up to two separate lines of telephone service.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Installing and Connecting Your Telephony Modem
Configuring Your Ethernet Connection
Using the Telephony Modem
Troubleshooting
Glossary
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Table of Contents
Related Manuals for Arris Touchstone TM822
Summary of Contents for Arris Touchstone TM822
- Page 1 Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TM822 Telephony Modem brings it all to you up to eight times faster than standard DOCSIS 2.0 cable modems. All while pro- viding toll quality Voice over IP telephone service.
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Page 2: Export Regulations
Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to ARRIS. ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS. All other trademarks and registered trademarks are the property of their respective hold- ers. -
Page 3: Safety Requirements
Usage Troubleshooting Glossary Safety Requirements ARRIS Telephony Modems comply with the applicable requirements for perform- ance, construction, labeling, and information when used as outlined below: CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only! - Page 4 • Do not mount the Telephony Modem on surfaces that are sensitive to heat and/or which may be damaged by the heat generated by the modem, its power supply, or other accessories. Touchstone TM822 Telephony Modem User’s Guide...
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Page 5: Fcc Part
Consult the dealer or an experienced radio/TV technician for help. Warning: Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Touchstone TM822 Telephony Modem User’s Guide... -
Page 6: European Compliance
CE marking in accordance with the above applicable Direc- tive(s). A copy of the Declaration of Conformity may be obtained from: ARRIS Interna- tional, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024. As indicated by this symbol, disposal of this product is governed by Directive 2002/96/EC of the European Parliament and of the Council on waste electrical and electronic equipment (WEEE). - Page 7 5.5 W (idle) 7.5 W (typical) Note: In most instances, ARRIS recommends that the power switch remain in the ON position at all times. Turning the switch OFF disables the device, including both data service and telephone service. Turning the switch OFF is recommended only during vacations or similar extended ab- sences.
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Page 8: Getting Started
Troubleshooting Glossary Getting Started About Your New Telephony Modem The Touchstone TM822 Telephony Modem is DOCSIS® 3.0 or Euro-DOCSIS™ 3.0 compliant with the following features: • Speed: much faster than dialup or ISDN service; up to eight times faster than DOCSIS 2.0 cable modems •... -
Page 9: Items You Need
Information packet: your cable company should furnish you with a packet Phone Cable containing information about your service and how to set it up. Read this in- formation carefully and contact your cable company if you have any ques- tions. Touchstone TM822 Telephony Modem User’s Guide... -
Page 10: Getting Service
Do I need a user ID or password to access the Internet or my e-mail? • Will my phone number(s) change? • What new calling features will I have and how do I use them? Touchstone TM822 Telephony Modem User’s Guide... -
Page 11: System Requirements
Ethernet connection: Windows XP, Windows Vista, or Windows 7 MacOS Ethernet connection only: System 7.5 to MacOS 9.2 (Open Transport recom- mended) or MacOS X Linux/other Unix Ethernet connection only: Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel Touchstone TM822 Telephony Modem User’s Guide... -
Page 12: About This Manual
Network (LAN). Use the Ethernet connection if your computer has built-in Ethernet hardware or you want to share the Telephony Modem connection with several com- puters. Arris recommends using an Ethernet connection. Note: To connect two or more computers to the Ethernet port, you will need a hub or broadband router (available at computer retailers). -
Page 13: What About Security
If you connect your Telephony Modem to a wireless LAN, make sure you enable security and encryption on the wireless hub (for the same reasons that you should run only secured proxies). Consult the documentation and technical support of the wireless equipment provider for help. Touchstone TM822 Telephony Modem User’s Guide... -
Page 14: Installing And Connecting Your Telephony Modem
Risk of equipment damage Only qualified installation technicians should connect the Telephony Modem to house wiring. Incumbent telephone service must be physi- cally disconnected at the outside interface box before making any con- nections. Touchstone TM822 Telephony Modem User’s Guide... -
Page 15: Front Panel
(yellow): for use with a computer or home network LAN connection. Cable: connector for the coax cable. Power: connector for the power cord. G Power Switch: (TM822S only) power On/Off switch. Reset Ethernet Cable Tel 1 Tel 2 10/100/1000 TM822S Touchstone TM822 Telephony Modem User’s Guide... -
Page 16: Mounting The Telephony Modem
Always position the Telephony Modem: • within reach of an AC outlet. The power cord must reach the outlet without stretching and without adding extension cords. • near a cable outlet (to avoid long cable runs). Touchstone TM822 Telephony Modem User’s Guide... - Page 17 • it will not fall to the floor if bumped or moved • the ventilation holes on the side of the unit are not blocked Proceed to Connecting the Telephony Modem. Touchstone TM822 Telephony Modem User’s Guide...
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Page 18: Connecting The Telephony Modem
Making Telephone Connections Connect one end of the telephone cable to one of the grey telephone ports on the back of the Telephony Modem (A or B). Connect the other end to the telephone. Touchstone TM822 Telephony Modem User’s Guide... -
Page 19: Configuring Your Ethernet Connection
Ethernet connection on your operating system. • TCP/IP Configuration for Windows XP • TCP/IP Configuration for Windows 7 • TCP/IP Configuration for MacOS X Note: For Windows Vista, use the Windows 7 procedure. They are very similar. Touchstone TM822 Telephony Modem User’s Guide... -
Page 20: Tcp/Ip Configuration For Windows Xp
From the computer, select Start > Settings > Control Panel and double- click Network Connections in the Control Panel. The Network Connection window displays a list of LAN connections and as- sociated network adapters. Touchstone TM822 Telephony Modem User’s Guide... - Page 21 Troubleshooting Glossary Double-click the local area connection to be used for your device’s network connection. The Local Area Connection Status widow displays. Click Properties. Select TCP/IP by clicking it one time. Then click Properties. Touchstone TM822 Telephony Modem User’s Guide...
- Page 22 Click OK to accept the new settings, and OK again to close the Properties window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone TM822 Telephony Modem User’s Guide...
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Page 23: Tcp/Ip Configuration For Windows 7
Installation Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 7 Follow these steps to configure the Ethernet interface on a Windows 7 operating system. Open the Windows 7 Control Panel. Click Network and Internet. Touchstone TM822 Telephony Modem User’s Guide... - Page 24 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Click Network and Sharing Center. Click Local Area Connection to open the Status window. Touchstone TM822 Telephony Modem User’s Guide...
- Page 25 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Click Properties to open the Properties window. TCP/IPv4 Selected TCP/IPv6 Selected Touchstone TM822 Telephony Modem User’s Guide...
- Page 26 Obtain DNS server address automatically, unless instructed otherwise by your cable provider. Click OK to accept the newe settings and close the Properties window. Then click Close to back out of the remaining setup screens. Touchstone TM822 Telephony Modem User’s Guide...
- Page 27 Follow these steps to configure the Ethernet interface on a MacOS X operating sys- tem. Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock. Touchstone TM822 Telephony Modem User’s Guide...
- Page 28 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Click the Network icon. Touchstone TM822 Telephony Modem User’s Guide...
- Page 29 If your cable provider requires TCP/IPv6, go to step 8. Choose Using DHCP from the Configure IPv4 menu. If necessary, click the Renew DHCP Lease button. Close the System Properties application. TCP/IPv4 configuration is completed. Touchstone TM822 Telephony Modem User’s Guide...
- Page 30 Troubleshooting Glossary If you are using TCP/IPv6, click Configure IPv6 near the bottom of the pre- vious window. Choose Automatically from the Configure IPv6 drop-down menu and click 10 Close the System Properties application. Touchstone TM822 Telephony Modem User’s Guide...
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Page 31: Using The Telephony Modem
(touching), or there may be undesired voltage on the lines. If this pattern persists for more than 10 seconds, disconnect the telephone lines from the Tele- phony Modem, then call a wiring technician for assistance. Touchstone TM822 Telephony Modem User’s Guide... - Page 32 The Touchstone Telephony Modem has eight indicator lights to assist in trou- bleshooting. Indicator Lights: Normal Operation The following table shows light patterns during normal operation. If colors are not indicated, they do not affect the status. Touchstone TM822 Telephony Modem User’s Guide...
- Page 33 Your cable company may configure the Telephony Modem to always display the DS, US, and Link indicators in green regardless of the connection speed or swap the meaning (speed indication) of yellow and green. Touchstone TM822 Telephony Modem User’s Guide...
- Page 34 Telephony Modem establishes an ultra-high speed connection. For some cable companies these colors may be reversed. The Link indica- tor may be yellow or green, as determined by the table on the previous page. Touchstone TM822 Telephony Modem User’s Guide...
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Page 35: Using The Reset Button
Reset button. The Reset button is recessed to prevent acci- dental resets. Power Reset Model TM822S only: The rear panel power switch can also be used to power cycle Switch Button the unit. Reset Ethernet Cable Tel 1 Tel 2 10/100/1000 TM822S Touchstone TM822 Telephony Modem User’s Guide... -
Page 36: Troubleshooting
(you may have to replace the cable). If you have one or more splitters between the Telephony Modem and CATV outlet, re- move the splitters and connect the Telephony Modem directly to the outlet. Proceed to the Ethernet solution (next page) if necessary. Touchstone TM822 Telephony Modem User’s Guide... - Page 37 • Is the Power LED lit? If not, check to make sure the Telephony Modem is plugged in and the outlet has power. If the LED is lit, go to the next step. Touchstone TM822 Telephony Modem User’s Guide...
- Page 38 If you now have dial tone, the problem is with the house wiring. Contact your MSO or a qualified wiring techni- cian to correct the house wiring. If you still do not have dial tone, con- tact your service provider. Touchstone TM822 Telephony Modem User’s Guide...
- Page 39 Domain Name Service (Server). An IP service that associates a domain name (such as www.example.com) with an IP address. Downstream In an HFC network, the direction from the head-end to the subscriber. Some older cable documentation may refer to this as the forward path. Touchstone TM822 Telephony Modem User’s Guide...
- Page 40 In larger cable networks, a “master” headend often feeds several “remote” headends to provide distributed services. HTTP HyperText Transfer Protocol. A box with several Ethernet connectors. Ethernet hubs provide a common point of contact for all connected devices. Touchstone TM822 Telephony Modem User’s Guide...
- Page 41 Abbreviation for Radio Frequency. Some literature refers to coax as “RF cable” and the connectors as “RF connectors.” Touchstone TM822 Telephony Modem User’s Guide...
- Page 42 Upstream The path from a subscriber device to the headend. Some older cable docu- mentation may refer to this as the return path or reverse path. Touchstone TM822 Telephony Modem User’s Guide...
- Page 43 © 2012 ARRIS Group, Inc. All rights reserved All information contained in this document is subject to change without notice. ARRIS reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.