Contacting Customer Support And Returning Hardware; Locating Component Serial Numbers - Juniper J-series Services Router J2350 Hardware Manual

Chapter 10
Contacting Customer Support and
Returning Hardware

Locating Component Serial Numbers

This chapter describes how to return the Services Router or individual components
to Juniper Networks for repair or replacement. It contains the following topics:
Locating Component Serial Numbers on page 169
Contacting Customer Support on page 172
Return Procedure on page 172
Packing a Router or Component for Shipment on page 173
Before contacting Juniper Networks to request a Return Materials Authorization
(RMA), you must find the serial number on the router or component. To list the router
components and their serial numbers, enter the following command-line interface
(CLI) command:
user@host> show chassis hardware
Hardware inventory:
Item Version
Chassis
Midplane REV 00
System IO REV 00
Routing Engine REV 00
HW crypto
FPC 0
PIC 0
PIC
NOTE: In the show chassis hardware command, the PIM slot number is reported as
an FPC number and the PIM number (always 0) is reported as the PIC number.
Most components also have a serial number ID label attached to the component
body.
Part number Serial number
015810200500
710-012339
710-012315
710-012151 RE-J6350-3400
Locating Component Serial Numbers
Description
J6350
JX350 System IO
Crypto accelerator
FPC
4x GE Base
169