Related Manuals for TIPTEL 822XT Rack
Summary of Contents for TIPTEL 822XT Rack
- Page 1 Installation Manual (UK) ISDN Telephone System tiptel 822XT tiptel 822XT Rack tiptel.comPact 84 Up4 tiptel.comPact 84 Up4 Rack tiptel...
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Page 3: Table Of Contents
..........21 Tiptel.com 822 XT und tiptel.comPact 84 Up 4 ........21 Tiptel.com 822 XT Rack und tiptel.comPact 84 Up 4 Rack ....25 Connecting analogue terminal devices ............. 26 Tiptel.com 822 XT und tiptel.comPact 84 Up 4 ........26 Tiptel.com 822 XT Rack and tiptel.comPact 84 Up 4 Rack .... - Page 4 Table of Contents Configuration access ..................31 Changing the IP address via the telephone ..........31 Direct connection to a computer ..............32 Web configuration access ................32 Trouble shooting ..................33 Necessary settings in your web browser (all operating systems) ..34 Network settings in Windows 7 ..............
- Page 5 Table of Contents Zone ......................59 Timecontrol ..................... 59 Public holidays ..................59 Configuration examples ................60 Expert mode ....................61 Date / time ....................61 Service ..................... 61 Voicemail ....................63 Menu: Ports ..................... 64 ISDN ......................64 Settings ....................64 Entry of MSN/DDI ..................
- Page 6 Troubleshooting ..................... 103 Status-LEDs ....................103 Status-LEDs tiptel.com 822XT/tiptel.comPact 84 Up4 ......103 Status-LEDs tiptel.com 822 rack/ tiptel.comPact 84 Up4 rack ....104 Description of possible malfunctions ............104 An analogue terminal cannot be called ..........104 Analogue terminal with no dial tone ............105 An ISDN terminal cannot be called ............
- Page 7 Table of Contents Appendix ......................108 General command summary ..............108 Function codes for analogue terminals ............. 111 During the call ..................111 Flow chart outgoing calls ................112 Flow chart outgoing number transfer ............112 Flow diagrams for call manager ..............115 Automatic switchboard ................
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Page 8: Introduction
PC, e.g. call forwarding, or playback of recorded mes- sages. Computer Telephony Integration (CTI) via TSPI(TAPI)-driver provided with your telephone system (for Windows operating systems) (*) Included in tiptel.comPact Up4 / Rack. (**) Not available for tiptel.comPact models. -
Page 9: Safety Notes
Safety notes Safety notes The device may not be installed or operated in the following environments: in the open in damp or wet rooms (bathroom, shower, swimming pool ...) at locations with direct sunlight in explosive areas with ambient temperatures below 0 °C or above 40 °C with strong concussions or vibrations in dusty environment The device has been designed for wall mounting, the device must not be covered and... -
Page 10: Notes
The current version of the User's Manual is also available as a pdf file on the Internet at www.tiptel.com. The texts and illustra- tions of this user's manual have been compiled with the utmost care. However, errors cannot be ruled out completely. -
Page 11: Environmental Compatibility
VCM-Module (voicemail and call management module) (*) Uninterruptible power supply (UPS) VoIP-Module (only for integration with tiptel.com 822XT rack (*) Included in tiptel.comPact Up4 / Rack. (**) Not available for tiptel.comPact models. Environmental compatibility No contact with substances harmful to human health can occur if the system is used properly. -
Page 12: Interfaces
Interfaces Interfaces The telephone system has the following ports: How to connect tiptel.com 822XT/tiptel.comPact Up4: How to connect tiptel.com 822XT rack/ tiptel.comPact Up4 Rack: ISDN ports 1, External: Connection to a point-to-point or multipoint interface according to Euro ISDN (DSS1) ... -
Page 13: Analogue Ports
822XT: The connection cables have to be linked with the connecting terminals. tiptel.com 822XT rack: The analogue terminals are connected via RJ.45 plugs. Only the two central con- nections (pin 4 and 5) are used for the connection. -
Page 14: Terminals
Interfaces Terminals It is possible to connect analogue telephones, ISDN telephones, answering ma- chines, fax machines and PCs to the telephone system. The range of operation and use of features depend on the terminal used. Please also observe the User's Manuals for the terminals. -
Page 15: First Start-Up
First start-up First start-up This telephone system has been designed as a Plug & Play device, i.e. after connect- ing the terminals, connecting the telephone system to the mains supply and switch- ing on the power supply, the system is ready to use. There is a difference between configuring the telephone system, e.g. -
Page 16: Mounting Of The System
First start-up Mounting of the System The tiptel.com 822XT/ tiptel.comPact 84 Up4 can be mounted on the wall. The re- quired distance between screws is 200 mm. The tiptel.com 822XT rack/ tiptel.comPact 84 Up4 rackis a 19 inch rack unit de- signed for installation in 19 inch cabinets. -
Page 17: Installation Of The Telephone System
Then you can lift and remove the top cabinet. With tiptel.com 822 XT Rack and tiptel.comPact 84 Up 4 Rack at the sidewalls there are three Phillips screws each. Remove these screws. Then you can lift the metal cover and remove it. -
Page 18: Changing Of Jumpers On The Main Board
Installation of the telephone system Ports S 5 to S 8 at the expansion module (factory pre-installed with tiptel.comPact 84 Up 4 / Rack, optional with other models) can individually either be set to S external or S internal or Up internal. -
Page 19: Changing Of Jumpers On The Expansion Module
"Connection of ISDN or system telephones" in this Manual. Note: If the tiptel 4S0/Up0 module is installed this must be removed first to be able to access the jumpers on the main board. Changing of jumpers on the expansion module With tiptel.comPact 84 Up 4 the expansion module tiptel 4S0/Up0 is installed ex... -
Page 20: Operating The Telephone System At An Isdn (Ntba) Connection
Please use an ISDN cable or - as a substitute - a net- work cable. An ISDN cable came along with your telephone system. tiptel.com 822 XT Rack and tiptel.comPact 84 Up 4 each provide you with two jacks per S port. -
Page 21: Connecting Isdn Or S System Telephones
Installation of the telephone system Connecting ISDN or S system telephones tiptel.com 822 XT and tiptel.comPact Up4 provide you with one jack per S port, tiptel.com 822 XT Rack and tiptel.comPact Up4 Rack each have two jacks. Usually with all wall mounted models telephones are being plugged in directly or are connected to ISDN wall outlets via installation cable while with rack mounted models wiring is usually done by using network installation cable at a patch panel. -
Page 22: Connecting Several Isdn Telephones By Using An Isdn Switch
Your specialist dealer can provide you with termination resistors which can be plugged into the network jack and which have a jack for connecting the telephone cable. Note: At each S port you can only operate one single Tiptel system tele- phone. - Page 23 Installation of the telephone system Connecting several ISDN telephones by using an S As an alternative to directly connecting the telephones you can also install an S from the telephone system. In order to do so below the telephone system you must install an ISDN wall socket or a universal wall socket.
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Page 24: Connection Of Isdn Telephones By Using Network Cable
Note: At each S port you can only operate one single Tiptel system tele- phone. Connection of ISDN telephones by using network cable In case there is a network infrastructure with patch panel and network outlets close to the telephone system you can also use this wiring for connecting ISDN or system tel- ephones. -
Page 25: Tiptel.com 822 Xt Rack Und Tiptel.compact 84 Up 4 Rack
Installation of the telephone system Tiptel.com 822 XT Rack und tiptel.comPact 84 Up 4 Rack Connect one of the two jacks of one the S ports set to internal with a patch panel by using a network cable. Connect the ISDN or S system telephone to the correspond- ing network wall outlet by using the cable which came along with your telephone. -
Page 26: Connecting Analogue Terminal Devices
All models comprise eight analogue extensions for connection of analogue terminal devices such as analogue telephones, answering machines, or fax machines. With tiptel.com 822 XT and tiptel.comPact 84 Up 4 connection is done by using tele- phone installation cable with corresponding analogue telephone wall outlets. - Page 27 Installation of the telephone system For each analogue extension there are two connectors on the screwing terminal bar of your telephone system, So, for each extension you will need two wires of the ca- ble. Since there are telephone or network installation cables available with 4, 8, 12, and 20 wired, you can also use one cable for a number of extensions.
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Page 28: Tiptel.com 822 Xt Rack And Tiptel.compact 84 Up 4 Rack
With tiptel.com 822 XT Rack and tiptel.comPact 84 Up 4 there are two jacks for each port. It does not matter which of the two jacks is being used for connecting the... -
Page 29: Connecting The Telephone System To A Network
Installation of the telephone system The termination resistor in the telephone system must be installed at the port. At the telephone there is not termination resistor needed as with Up system telephones the termination resistor has already been integrated. Connecting the telephone system to a network Access to the telephone system's configuration is made via a web browser within the network. - Page 30 Installation of the telephone system If an ISDN or system telephone does not ring but you get a dial tone when picking up the handset you have not programmed the internal telephone number to the tele- phone which is valid for the corresponding S port of the telephone system.
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Page 31: Configuration Access
Configuration access Configuration access Configuration of the telephone system is done via a web browser. There is no need for any other software. Most users have an internet access via a router with computers connected to that router to which also the telephone system was connected. A router usually has a DHCP server integrated, which assigns correct IP addresses to all connected devices. -
Page 32: Direct Connection To A Computer
Configuration access After dialling that string and picking up the handset the telephone system would send a positive prompt ("TaTaa"). Then hang up the handset. For verifying the IP address please dial at any telephone with a display. Factory default settings is a class C network with the subnet mask 255.255.255.0. If needed you can change this by dialling ... -
Page 33: Trouble Shooting
Configuration access Trouble shooting If you do not see the window asking you for username and password after entering the IP address, the telephone system has not been connected properly via LAN to your network or computer of your computer's network settings are not correct. In this case please connect your telephone system's LAN port directly to the comput- er's LAN port by using the attached network cable. -
Page 34: Necessary Settings In Your Web Browser (All Operating Systems)
Configuration access Necessary settings in your web browser (all operating systems) In case on your PC internet access has already been configured, first one setting in your web browser will have to be reset. In Internet Explorer please click on "Tools" then on "Internet Options" ... and finally on "Connections". - Page 35 Configuration access Double-click on LAN connection and the “Local Area Connection Status” will open. There you will have to select "Properties". Select "Internet Protocol Version 4 (TCPIPv4)“ and then "Properties". In the configuration which will then open up select "Obtain IP address automatically" and "Obtain DNS server address automatically".
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Page 36: Network Settings In Windows Xp
Configuration access In the example shown above the computer was set to obtain IP addresses automati- cally (DHCP activated "yes"), and it has obtained the IP address 192.168.34.14. The "IPv4 standard gateway" has the IP address 192.168.34.100 and at the same time was DHCP server. - Page 37 Configuration access Now you are again in the dialogue " Local Area Connection Status ". Now select the tab "Support". In the example shown above the computer was set to obtain IP addresses automati- cally (assigned by DHCP), and it has obtained the IP address 192.168.34.13. The "IPv4 standard gateway"...
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Page 38: The Configuration Wizard
The configuration wizard The configuration wizard Start the web configuration by entering the identified IP address of the telephone sys- tem in the address bar of your web browser followed by /wizard/ e.g. 192.168.34.100/wizard/. As username and password enter admin each. The configuration wizard allows you making the basic settings of the most important data, i.e. -
Page 39: Configure The External Connection
The configuration wizard If you do not find your country in the list please select "INT". Note: The language in the configuration will not be selected by the country setting. This setting is made by the configuration (language setting) of your browser. -
Page 40: External Telephone Numbers An Call Distribution For The S Ports
The configuration wizard Note: The wizard can only configure your telephone system with the connec- tion type point-to-multipoint connection. If you select point-to-point connection the wizard will be closed. In this case you will have to per- form the configuration manually. External telephone numbers an call distribution for the S ports This dialogue is only available when at least one of the two S... -
Page 41: Assigning The Telephone Number For Outgoing Calls
The configuration wizard Assigning the telephone number for outgoing calls Here you enter for each subscriber the telephone number being used with outgoing external calls. Here you configure which telephone number will be signalled to the called party with outgoing calls. At the same time you set which external exchange office line will be used by the telephone connected to the extension when placing outgoing external calls. -
Page 42: Configuration
Start your web browser (Internet Explorer 5.0 or higher, Netscape Navigator etc.) The default setting for the tiptel.com and tiptel.comPact IP address is 192.168.34.100 Enter this IP address in the address input field in your browser and confirm by pressing “Enter”. -
Page 43: Configuration Via Isdn
Configuration You may reach your internet access device via its WAN IP address. Please consult the User's Manual of your internet access device for details on how to reach it via e.g. the internet. Usually you will find the instructions by looking for keywords such as "Remote Access"... -
Page 44: Configuration: Settings
In the following we use the administrator configuration as an example for describing the configuration procedures. The subscriber settings can be taken from the User's Manual of your tiptel.com 822XT/tiptel.comPact 84 Up4. Use the “administrator” link in order to get to the administrator settings. - Page 45 Configuration: Settings The configuration pages are marked by headlines shown as tabs in the horizontal menu selection (top of the screen) and by web-links in the vertical menu selection at the left edge of the screen. For each tab you will see a number of different sub-items at the left edge of the screen.
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Page 46: Menu: Settings
The factory pre-set password is „admin”. Voicemail system Your telephone system supports the optional internal tiptel VCM-Module (included in tiptel.comPact-models). The individual voicemail boxes (personal answering machines) are assigned in the subscriber menu. -
Page 47: Call Holding External
Menu: Settings Area Code Please enter the area code of your city here. This information is needed for cross- checking existing phone book entries with received CLIP information (caller's phone number) Setting of country To satisfy country-specific requirements, it is necessary to select the desired country here. - Page 48 „Save as” option. Using the „modify” button, you can select the follow- ing format: „PCM, 8,000 kHz, 16 bit, mono”. This new file can now be transferred to the tiptel.com telephone system. Use the „Upload” menu item in „Expert mode service“ to upload the file.
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Page 49: Speed Dialling
Menu: Settings Speed dialling Your telephone system provides a speed-dialling list with a maximum of 100 phone numbers, each consisting of 24 digits. The speed dialling numbers can only be used to call external destinations. Consequently, you do not have to enter the prefix for the exchange connection. -
Page 50: Phonebook
Phonebook control The telephone book may be controlled via an ISDN- or TIPTEL-system telephone. In order to be able to display it your telephone must support „Display info“ while in the dial state. -
Page 51: Call Filter
Menu: Settings Save phonebook The phonebook may be saved here in CSV-format You may import these data to Out- look Express by using the import option of that programme. Upload (phonebook) The phonebook may be transferred from your PC to the telephone system. You may also transfer a phonebook which has been exported from Outlook Express to your telephone system. - Page 52 Menu: Settings Exception phone numbers / MSNs / DDIs of the telephone system Only enabled in case you selected „All“ first. You may define up to 3 phone numbers / MSNs / DDIs of your telephone system as exception, not to be verified by the call filter.
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Page 53: Applications
Menu: Settings Use standard call distribution = The filter function will be exit and the call will be sig- nalled according to the call distribution set. Applications Unsolicited promotional calls Most unsolicited calls have no caller id. Proceed as follows: ... -
Page 54: Dialling Control
Menu: Settings This filter makes sure that your Dutch VIP customer can reach you as usual. I.e. all calls from that customer will be distributed according to the call distribution set. Select „Filtering of incoming calls via following phone number / MSN / DDI of telephone system“... -
Page 55: Emergency Numbers
With tiptel.com 411 and tiptel.com 811 you may enter the cost centre during the call on an ISDN telephone via keypad. With tiptel 83 system you will only have to press the left cursor key and select the option „keypad“, enter the code, and confirm the entry. -
Page 56: Call Analysis Software
Call distribution Call forwarding external Authorisation to access an outside line Call deflection subscriber Answering machine ready (only with tiptel VCM-Module installed) Announcement of answering machine (only with tiptel VCM-Module in- stalled) -
Page 57: Settings
Menu: Settings With day/night switching enabled you can define up to 6 different profiles. This is done via the corresponding configuration page with the above-mentioned settings (e.g. subscriber settings). On each of these configuration pages you will then find a new bar „day/night switch- ing“... -
Page 58: Public Holidays
Select the file with the LCR table using the BROWSE button. To transfer click the TRANSFER button. In Germany up-to-date lists for your TIPTEL telephone system you may find on www.telefonsparbuch.de for the time being. Pay attention to the download section of... -
Page 59: Provider
Menu: Settings Delete LCR table You can delete the current LCR table here. Provider The connection set up via another telephone company (provider) takes place via a special provider prefix. Enter the desired provider with the provider prefix here. By selecting the ISDN port you can also determine which connection is used to make the call. -
Page 60: Configuration Examples
Menu: Settings Configuration examples Example 1: You want to call in Germany with Arcor, but when calling Munich you want to use your standard provider. Under „Provider” define: „Arcor” provider name – provider prefix 01070. Define two zones: „Germany” with the call number 0 ... -
Page 61: Expert Mode
You can save the current configuration file to your PC. Note: This configuration file can also be used to transfer the configuration to other tiptel.com telephone systems of the same type. This includes all passwords. Out of security considerations you should handle this file with care. -
Page 62: Software Version
MUST NOT be interrupted. Should the update fail, please contact the support team of Tiptel.com GmbH. Loading configuration data: This menu is used to transfer the current configuration data to your telephone sys- tem. -
Page 63: Voicemail
Use this function to restart your telephone system manually. Voicemail Note: This menu is only available with a tiptel VCM-Module installed Unassigned folder on the MMC ICM and OGM from deleted subscribers or cancelled voice boxes are retained until they are deleted manually. At this point you can assign the complete directory with all of a subscriber's or services' ICM and OGM whose voice box is not yet switched on. -
Page 64: Menu: Ports
-port fixed externally, one S -port fixed internally and two S -ports switchable externally and internally. If the optional (included in tiptel.compact-models) tiptel 4S0/Up0 modul is installed, there are additionally four ports available switchable to S internally or S or Up internally. -
Page 65: Entry Of Msn/Ddi
Menu: Ports If no further voice channel is available for call forwarding, forwarding cannot take place. If the CD external function is activated, the call forwarding is carried out directly by the external line. The disadvantages described above no longer occur. However this service must be enabled. -
Page 66: Call Forwarding External
Menu: Ports „Private“ to MSN 4280, the telephone will display the name „Private“ instead of „Call for MSN 1“. Note: External and internal numbers may be identical. With this telephone system DDIs must not be identical with internal ex- tension numbers. You can, however programme them this way. In case you also received the DDI „0“... -
Page 67: Analogue (Fxos)
Menu: Ports Analogue (FXOs) Note: This menu is only available with a tiptel 2FXO/4FXS-modul installed Settings Operator Here you can define the subscriber to be used as operator. With a not existing call distribution the call will be signalled at the operator defined. This function will only be needed with DDI-capable analogue exchanges. -
Page 68: Dect-Z 500
Menu: Ports the ringing signal with your analogue telephone. You should select a ringing signal which can follow the call rhythm set. Advice of charges This menu is used to set whether charges shall be signalled at your analogue port“. If a fax machine or a modem is connected, the charging signal should be disabled in order to avoid the interruption of connections. -
Page 69: System Information
Menu: Ports phone system, the programming mode has to be activated in the first place by enter- ing the key code . In this case, the web configuration must not be car- ried out via the RS232 interface (required for the DECT-Z 500 connection). Port assignment To connect to the telephone system, your DECT-Z 500 base station is provided with 8 analogue ports (port 1 –... -
Page 70: Dect-Z 500 System Settings
Menu: Ports Serial number The serial number for the selected handset has to be entered here. This serial num- ber is indicated in the battery compartment of your handset. User name Enter the user name for the handset here. The name should correspond to the rele- vant subscriber. -
Page 71: Menu: Subscriber
PC. Same applies to the status display of the voice boxes (subscriber an- swering machines) with installed tiptel VCM-Module. By clicking the sta- tus display you can also switch directly to the recordings for having them played back. -
Page 72: Day/Night Switching
Menu: Subscriber Day/night Switching Day/night profile Here you can select the day/night profile for which your settings should apply. Group Group selection Select the group that you want to configure here. Create a new group using the „New” setting or select an existing group. After the configuration you can create the group with the button „Create“. -
Page 73: Select Group Member
Assign the rejection location for the group here. In case you want to reject to an in- stalled tiptel VCM-Module, just install a pseudo subscriber and enable his answering machine with a very short delay. Of course you can also reject to an existing sub- scriber with activated answering machine. -
Page 74: Call Distribution
Menu: Subscriber Call distribution You specify the call distribution when creating a subscriber under „incoming external call assignment”. This indicates which subscriber is assigned to a particular external call number (MSN/DDI). All subscribers are listed for each call number. The assigned subscribers are marked accordingly. -
Page 75: Modifying A Subscriber
Menu: Subscriber Note: Name as well as the internal phone number may only be assigned once. Modifying a subscriber From the subscriber selection options determine the subscriber you want to modify. Modify the desired settings. The modified parameters are stored by pressing the „Save” button. Subscriber Name Enter the subscriber’s name here. -
Page 76: Extensions Allocated To Subscriber
Menu: Subscriber No exchange authorisation National exchange authorisation International exchange authorisation Special numbers (where available and released) and emergency numbers can over- ride the exchange authorisation set. Requirement: An MSN/DDI for outgoing calls must be selected for the subscriber. Call forwarding targets This menu is used to programme the authorisation for call forwarding. -
Page 77: Allocation For Incoming External Calls
ble. . If you are using a tiptel VCM-Module, you may also directly reach and query your personal voicemail box. Note: This service has to be configured in advance under „Set-up service”. Call-back number If you already know which external connection should be used to dial into the tele- phone system (e. -
Page 78: Subscriber
Menu: Subscriber correct entry is confirmed by a confirmation tone. You will then hear the internal or external dialling tone. When the dialling tone can be heard DTMF detection is activat- ed. Via DTMF you can now dial another extension or an external subscriber. With ac- tivated callback the connection will be cut automatically after the confirmation tone and you will receive a call back to the entered number (see below). -
Page 79: Follow Me
Menu: Subscriber ic exchange connection is also executed if no exchange authorisation is available. This is necessary in order to ensure that emergency phone numbers can be dialled. As soon as additional digits that do not belong to an emergency number are dialled, the connection is terminated. -
Page 80: Call Forwarding
Menu: Subscriber You now have the option to enter that number. If you do not wish to change the pre- settings carried out by the administrator, just leave that field empty - which should be the normal case. Call forwarding Call forwarding is executed within the telephone system and can be configured indi- vidually for every subscriber. -
Page 81: System Telephone
Menu: Subscriber System telephone Your telephone system supports the „tiptel 82/83 and 85 system” system telephones. An individual MSN has to be entered in each system telephone for identification pur- poses. If several MSNs are entered, only the first MSN will be used for identification. -
Page 82: Assignment Of The Functional Keys
Menu: Subscriber Here you can enter the necessary PINs. If you wish that function to be disabled just leave the field empty. PIN for hands-free mode You can define a 4-digit PIN for hands-free operation here. The default value is „0000”. - Page 83 Menu: Subscriber ternal line (dialling tone after destination exchange connection). The hands- free mode is not automatically activated when the handset is lifted. Note: This setting permits access for this subscriber to an otherwise blocked outside line (menu option „outside line permission for outgoing calls”: None) to an outside line via a special MSN/DDI! ...
- Page 84 Menu: Subscriber Call forwarding no response Enter the call number of the forwarding destination (internal or external) here. When the function key is pressed, your system telephone will engage a delayed forwarding for the specified subscriber. The telephone rings for 15 seconds (pre-set parameter, time can be set according to individual requirements) before the incoming call is for- warded to the programmed destination number.
- Page 85 Menu: Subscriber Day/night switching Here you can stipulate the individual profiles for day/night switching on the buttons of your system telephone. When making the selection, please note that the selected profile and day/night switching must be activated in advance for the function. ...
- Page 86 Menu: Subscriber box is called. The hands-free mode is not automatically activated when the handset is lifted. LED flashing=> an incoming call for the voicemail box Action: Pressing the key activates the hands-free mode, and the incom- ing call is picked up. The hands-free mode is not automatically activated when the handset is lifted.
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Page 87: Remote Dial-In
With the optional voicemail system, you have the facility for setting up a voice box for each subscriber. Note: A tiptel VCM modul must be installed to see this menu. Activate voice box for an user Subscriber You can set up a voice box for each subscriber in your telephone system. Select the... -
Page 88: Settings Voice Box
Menu: Subscriber Voice box (function) Activate the voice box for the selected subscriber here. Maximum memory Your voicemail system has a recording capacity of 3 up to 15 hours. Assign the de- sired recording capacity to the subscriber here. Settings voice box Stand-by mode This switch toggles the telephone’s stand-by mode on and off. -
Page 89: Settings Remote Control
Menu: Subscriber set the format conversion to "PCM (8kHz; 16Bit; mono)" under "Properties". You can then save the file (OGM) and upload it to the telephone system via the web interface. In this format, OGMs with a maximum length of 15 minutes can be uploaded. Note: If you wish to speak the OGM via a telephone, use the relevant function in the remote control. -
Page 90: Remote Access Code
Menu: Subscriber In configuration you have activated the remote access and entered a remote ac- cess code. After a call you can now enter the remote access code during the OGM to enter remote access mode. QRC-(Quick Remote Control) The QRC (quick remote access) number allows you to carry out remote access ex- ternally without entering the remote access code. -
Page 91: Message Transfer
Menu: Subscriber Message transfer Message forwarding gives you the opportunity to be informed of received messages automatically. Activate message forwarding You can switch message forwarding on here. The following services are available: 1. SMS After receiving a voice recording an SMS is sent automatically The following settings are relevant for this function: ... -
Page 92: Set-Up Service
Menu: Subscriber Target call number Repeating the OGMs Message collection Number of reminders Reminder time Target call number You enter the number of the messaging here. The target call number can be up to 40 digits in length and must contain the outside line and area code for external destina- tions. -
Page 93: External Dial-In
Menu: Subscriber Configuration Similar to LAN, the configuration is performed via a web browser. To do this, it is necessary to set up a remote data transmission network on your PC. Select your ISDN. Enter the following data for access to the system: ... - Page 94 Menu: Subscriber Provider Name To provide a better overview enter the name of your provider here. Call number provider Enter the call number of your provider here. In Germany, for example, you can reach the Deutsche Telekom message centre nationally by calling "0193010". Log in call number To log in and out you have to send an SMS to an address stated by the provider.
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Page 95: Call Manager
Menu: Subscriber Call Manager Note: This menu is only available with a tiptel VCM-Module installed. Automatic switchboard The call uses the automatic switchboard function to decide the target with which he wants to be connected by pressing a number on his tone dialling (MFV) telephone. -
Page 96: Phone Number
Menu: Subscriber Name You can change the name of the information system here to provide better clarity. Phone number Your automatic switchboard is also available internally for test purposes using the call number stated here. Brief description For documentation purposes you can enter a brief description here, e.g. the room number. -
Page 97: Greeting And Transfer
Menu: Subscriber Greeting and transfer The greeting and transfer function transfers the caller directly to the connection tar- get. During the signal the caller hears the welcome message. If the target is engaged the caller is played the position message until they are connected. Remark: To avoid pending calls the pabx disconnects incomming external calls via analogue ports automatically after one minute in some cases, e.g. -
Page 98: Information
Menu: Subscriber Target number for CF Enter the subscriber here that is to be connected after the welcome message. Maximum number of simultaneous calls Enter here how many callers should be accepted at the same time. In case you wish to unlock external voice channels for other phone calls you will have to select a smaller value here. -
Page 99: Outgoing Messages
Menu: Subscriber distribution via the day/night switch in order to receive different information systems at a particular external MSN depending on the time of day. Maximum memory for OGM Your voicemail system has a recording capacity between 3 and up to 15 hours for announcements and messages. -
Page 100: Menu: Network
Note: The telephone system can only be addressed when using the integrat- ed DHCP server or if the DNS server in the tiptel.com 822XT is entered in the PC’s network settings. WWW port (configuration server) HTML pages are usually opened by stating the IP address via port 80. However, if... -
Page 101: Dhcp
Menu: Network assign a different port to your telephone system’s web server. You can choose from three different ports here. The web server is then addressed from the Internet with the telephone system’s WAN IP address (matches the “local IP address” information in the Internet connection status field) and specified port (e.g. -
Page 102: General Settings
General settings General settings Reset the telephone system The factory default settings of the telephone system can be restored using the follow- ing key combination: Please wait until the telephone system is again ready to be operated (Power LED permanently ON). -
Page 103: Troubleshooting
Troubleshooting Status-LEDs If you suspect that a malfunction or fault has occurred, the status LEDs of the tele- phone system can provide first indications of a possible cause. Status-LEDs tiptel.com 822XT/tiptel.comPact 84 Up4 Subject to change without notice! Power: FLASHING during the boot process. -
Page 104: Status-Leds Tiptel.com 822 Rack/ Tiptel.compact 84 Up4 Rack
When starting the telephone system, a rotating light over all LEDs is seen during the initialisation phase. After the tiptel VCM-Module has been installed for the first time, it has to be initialised. LED "VM“ does not light for some 5 minutes. When it comes on, it indicates that the tiptel VCM-Module is now ready. -
Page 105: Analogue Terminal With No Dial Tone
Troubleshooting Analogue terminal with no dial tone The terminal is probably faulty. Pull out the plug of the terminal and plug it into a functioning extension. If the terminal does not work for this extension either, contact your local dealer to replace the device. If the terminal functions at the new extension, either the analogue connection is faulty or there is a problem with the wiring. - Page 106 Troubleshooting Note: For further questions please contact your specialist dealer who may al- so provide remote servicing. The Tiptel.com GmbH Service Centre offers comprehensive support.
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Page 107: Technical Specifications
Module Interfaces Serial port (RS 232): 115 kbps LAN: 4-port switch 10/100 Mbps Dimensions tiptel.com 822XT L x W x H (in mm): 335 x 335 x 100 mm Weight: 2.3 kg Housing material (wall mounted): ANS, fire protection class HB... -
Page 108: Appendix
Appendix Appendix General command summary Select outgoing internal number i nternal number Completion of Call on No Reply on (CCNR) Completion of Call on No Reply off (CCNR) Call forwarding always off Call forwarding always on target ... - Page 109 Appendix (CCBS) Completion of call to busy subscriber off (CCBS) Call waiting off Call waiting on Pick-up targeted exchange connection nnn = Number of the external S port Call forwarding on no reply off ...
- Page 110 Appendix ber) Display IP address (display via Displayinfo and call-back) Programme IP address Display subnet mask (display via Displayinfo and call-back) Programme subnet mask Display subscriber: Incoming routing (display ...
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Page 111: Function Codes For Analogue Terminals
Appendix Function codes for analogue terminals During the call Hold / inquiry Reject waiting call End active call and switch to call waiting Hold active call, accept call waiting or switch to held call Start conference between held and active call ... -
Page 112: Flow Chart Outgoing Calls
Appendix Flow chart outgoing calls Outgoing call, external Exchange authorisation No credit re- maining? Dialling blocked? * e.g. using line key or spe- cific port allocation selective ex- change con- nection? * (if activated) Busy Dial... - Page 113 Appendix Flow chart outgoing number transfer Outgoing call, external Forwarded? Caller’s number "Caller"? * If an external call is forwarded for a certain sub- scriber, in administrator mode under "Subscriber settings - Authorisations" you can choose be- tween transmitting of call numbers from "Device" and"...
- Page 114 Appendix Call number as per B channel table or first MSN of the connection *** If an external call is established explicitly via an So port/B channel (function key for system telephones or automatically via the LCR; the de- vice will still attempt to transmit the outgoing number as per the table (or any).
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Page 115: Flow Diagrams For Call Manager
Appendix Flow diagrams for call manager Automatic switchboard Call Announcement with DTMF evaluation Simulation: Outgoing “1 was message pressed“ complete? Pressed i button? i = 1 through 9 Pressed 0 button? Position message Position 1? withMusic on Hold Transfer worked? Delete position 1,shift position list... -
Page 116: Greeting And Transfer
Appendix Greeting and transfer Call Greeting Position message Position 1 with Music on Hold Transfer worked properly? Delete position 1, shift position list... -
Page 117: Information System
Appendix Information system Call Greeting announcement with DTMF evaluation Pressed i button? i=1 through 9 IS announcement Pressed 1 through 9? pressed 0? Announce- ment com-... -
Page 118: Explanation Of Terms
Appendix Explanation of terms Exchange connection Method of setting up an external call. A distinction is made between manual, automatic, destination and VIP exchange connection. Exchange tone Network operator’s dialling tone. Possibility to dial an external subscriber number. Call-waiting tone Different signals are used for internal and external waiting calls. - Page 119 Appendix Dynamic IP address IP address that is assigned by an Internet provider that is only valid for the dial-in period. When dialling in again a new/altered IP address is usually assigned. Busy-on-busy Mode for operating the telephone system in which incoming external calls receive a busy tone as soon as an extension is occupied.
- Page 120 Appendix Mbps Megabits per second. Measuring unit for data transfer rate (bandwidth) e.g. in networks. This type of connection is known as multipoint interface. It enables the multipoint parallel connection of up to eight terminals to one S bus. interface DTMF Dialling process where the dialling information is transmitted via a tone sequence.
- Page 121 Appendix interface Term for an ISDN connection. The S interface comprises two B(asic) channels and one D(ata) channel. A connection can be set up on each of the interface’s B channels. The S interface is controlled via the D channel. Server A computer that is connected with the network and shares resources with other network users.
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Page 122: Service
Your contact for services arising from guarantee obligations is the authorised dealer where you bought the device. Tiptel.com GmbH will grant a guarantee of 2 years from the date of handover for the material and for the manufacturing of the telecommunications terminal unit. -
Page 123: Ce Sign
If you do not have further use of your device, Tiptel.com GmbH will take back the device without any charge. The device will be properly taken to pieces for recycling. -
Page 124: Notes On Care
Appendix Notes on care Your telephone system does not require maintenance. Clean the housing surface only with a soft, slightly damp cloth or an antistatic cloth. Never use a dry cloth (electrostatic charges may result in malfunctions in the electronics). Please do not use chemicals or abrasive cleaners. -
Page 125: Index
Index Settings .......... 43 Configuration ........41 ACD ........... 71 Configuration Activate charge account ....75 ISDN access ........63 Allocation for incoming external calls 72 Configuration Analogue telephones ......25 subscriber ........70 Appendix .......... 107 Configuration Assignment table Network .......... - Page 126 Follow me .......... 78 Funktionstasten ......... 81 Operating the telephone system ..9 Operator ..........64 Outgoing MSN ......... 112 General settings ....... 101 Outgoing telephone number ..... 78 Group mode ........71 Outside line ........111 Group selection ......... 71 Group signalling ........
- Page 127 Subscriber........70, 77 Time control ......... 56, 58 Create ..........73 Troubleshooting ....... 102 Subscriber name ....... 74 Subscriber selection ......73 Up0 ..........16, 27 Subscriber selection ......80 Update ..........61 System network name ....... 99 UPS ............ 10 System telephone ......
- Page 132 Tiptel.com GmbH Business Solutions Halskestraße 1 40880 Ratingen * (1,49 EURO/Min. aus dem Festnetz der Deutschen Deutschland Telekom, abweichende Mobilfunkpreise möglich) Tel.: 0900 100 – 84 78 35* anity Tel.: 0900 100 – TIPTEL* Internet: www.tiptel.de International: www.tiptel.com Tiptel GmbH...