16 Handset light strip Indicates an incoming call or new voice
17 Phone screen
Understanding Lines and Calls
To avoid confusion about lines and calls, refer to these descriptions:
• Lines—Each corresponds to a directory number or intercom number that others can use to call
you. Each line corresponds to a directory number or intercom number that others can use to call
you. The Cisco Unified IP Phone 7965G supports one to six lines and the Cisco Unified IP Phone
7945G supports one to two lines, depending on configuration. To see your phone lines, look at
the right side of your phone screen. You have as many lines as you have directory numbers and
phone line icons:
• Calls—Each line can support multiple calls. By default, your phone supports four connected calls
per line, but your system administrator can adjust this number according to your needs. Only one
call can be active at any time; other calls are automatically placed on hold.
Understanding Line and Call Icons
Your phone displays icons to help you determine the line and call state.
Line or call state
Call on hold
Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)
Shows phone features.
No call activity on this line.
You are dialing a number or an outgoing call is ringing.
You are connected to the other party.
A call is ringing on one of your lines.
You have put the call on hold. See
Another phone that shares your line has a connected call. See
a Shared Line, page
A holding call is reverting to your phone. See
Making and Receiving Secure Calls, page
Using Hold and Resume, page
Accessing Voice Messages,
Screen Features, page 13
Using Hold and