Contacting Support - Sun Microsystems Sun Fire X4450 Installation Manual

Contacting Support

If the troubleshooting procedures in this chapter fail to solve your problem, use
TABLE 6-3
personnel.
technical support.
System Information Needed for Support
TABLE 6-3
System Configuration Information Needed
Sun service contract number
System model
Operating environment
System serial number
Peripherals attached to the system
Email address and phone number for you and a
secondary contact
Street address where the system is located
Superuser password
Summary of the problem and the work being done
when the problem occurred
Other Useful Information
IP address
Server name (system host name)
Network or internet domain name
Proxy server configuration
to collect information that you might need to communicate to the support
lists the Sun web sites and telephone numbers for additional
TABLE 6-4
Your Information
Chapter 6 If You Need Help 67