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4
Troubleshooting
4.1
Problems and Solutions
Following are troubleshooting tips for common problems. In general, problems can easily be solved by following
these instructions. If the following remedies fail to offer a solution to your problems, please contact a JAI, Inc.
representative.
4.1.1
Symptom: No Video
Remedies: Check that the following are properly connected and operational.
•
Power supplies
•
Power cables
•
Main power source
•
Shutter control
•
Async mode
•
Lens
•
Digital output cable
•
Analog video cable
4.1.2
Symptom: Dark Video
Remedies: Check that the following are properly connected and operational.
•
Shutter selection
•
Iris opening on the lens
4.1.3
Symptom: Non-Synchronized Video
Remedies: Check that the following are properly connected and operational.
•
Proper mode output
•
Frame grabber software camera selection
Note: Breaking the factory seal without prior approval from the factory will void the product warranty
4.2
Information and Support Resources
For further information and support:
28
TM/TMC/RM/RMC-1402 Series
Phone:
(408) 383-0300
(800) 445-5444
Fax:
(408) 383-0301
E-mail:
camerasales.americas@jai.com
Mail:
JAI, Inc.
Sales Department
625 River Oaks Parkway
San Jose, CA 95134
ATTN: Video Applications
Web Site:
www.jai.com
Troubleshooting
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