Accessing Your Voicemail Remotely - AT&T SB67030 User Manual

Synapse SB67030/031 Deskset & Accessories User's Guide

Accessing Your Voicemail Remotely

Remote access allows you to listen to Personal Messages or change the recorded
greeting when you are away from your Deskset. Follow the voice prompts and press the
appropriate dial-pad keys to navigate through the system. The voice prompts in a menu
list are repeated three times with a 5-second pause between. After three times with no
action, the voice says "Goodbye" and the remote call is disconnected.
Listening to the time/date stamp information of a message does not count as listening
to the message. If you access the Voicemail through remote access and skip to another
message while the time or date is playing, the message is still considered new.
You may be able to access certain Group Mailboxes if they have "virtual" extension
numbers assigned to them. Ask your system administrator for more information. To
access a Group Mailbox with a virtual extension number, follow the steps below.
This feature applies to Call Appearance mode only.
To access Voicemail remotely:
1. Dial your company phone number.
2. After the call is answered, enter your extension number.
3. Immediately press the star twice (
followed by the pound sign."
4. Enter your user password (if you have created one), then enter pound (#) to listen to
your messages.
Even if you have not created a password, you must still enter the pound (#).
You need to get to your Personal Mailbox to access your messages remotely. If
Call Forward All or Call Forward–No Answer is on and set to an extension or an
outside line, or if Auto Answer is on, remote access to Voicemail is not supported
as calls do not access your mailbox.
If your mailbox is full, your voicemail greeting does not play. Instead you hear
"Voicemail is full" before being disconnected. To access your voicemail when
your mailbox is full, quickly press the star key twice (
is full" announcement begins.
To access Voicemail remotely – listen to messages:
Once you have accessed the system, the Main Menu plays. From this menu you can listen
to old or new messages as illustrated in Figure 45. You have the following options:
To listen to new messages, press 1.

To listen to old messages, press 2.

Once you press 1 or 2, and the messages start playing, you have the following options:
To change Voicemail options, press 8.

Voicemail
). You will hear, "Enter your access code,
* *
144
Back to Contents
) just as the "Voicemail
* *