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Tadiran Telecom Coral SeaBeam Installation And Configuration Reference Manual

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Coral SeaBeam
Softphone
Installation and Configuration
Reference Manual
(Version 10.21)

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Summary of Contents for Tadiran Telecom Coral SeaBeam

  • Page 1 Coral SeaBeam Softphone Installation and Configuration Reference Manual (Version 10.21)
  • Page 2 The information contained in this document is proprietary and is subject to all relevant copyright, patent and other laws protecting intellectual property, as well as any specific agreement protecting TADIRAN TELECOM LTD.’s (herein referred to as the “Manufacturer”) rights in the aforesaid information. Neither this document nor the information contained herein may be published, reproduced or disclosed to third parties, in whole or in part, without the express, prior, written permission of the Manufacturer.

  • Page 4: Table Of Contents

    Coral SeaBeam Installation................13 Installing Coral SeaBeam ............... 13 Initial Setup and Configuration ............... 17 Configuring the Coral SeaBeam..............21 Coral SeaBeam Menu Options............... 21 SIP Accounts ..................42 Coral SeaBeam Installation and Congfiguration Manual for Coral Sea Softswitch Table of Contents...

  • Page 5: About This Manual

    About this Manual Document Description ........................ The Coral SeaBeam Configuration and Installation Manual is designed for field use by personnel who install this softphone. This manual complies with Coral SeaBeam Version 1.5.17, which is compatible with and supports Coral Sea Softswitch Version 2.4.59.

  • Page 6: Special Symbols Used In This Manual

    Coral Sea Softswitch Administration Manual Special Symbols Used in this Manual ........................ There is a risk of damage to the Coral SeaBeam. Indicates important information demanding special attention. Tip: Advice that makes it easier to follow the steps of a procedure.

  • Page 7: About This Product

    About this Product General Information ........................ Coral SeaBeam, a co-brand of CounterPath’s eyeBeam 1.5 telephony client, is an advanced SIP softphone that delivers extensive IP connectivity. Coral SeaBeam runs on Microsoft Windows operating systems and connects to Coral Sea Softswitch systems.
  • Page 8 Automatic selection of the best codec based on the other party’s capability, the available bandwidth, and network conditions. Coral SeaBeam switches the codec within a call in response to changing network conditions. For a detailed list of all Coral SeaBeam features, refer to the Coral Sea Softswitch Product Description.
  • Page 9 Six line keys XFER HOLD CONF RECORD FLASH REDIAL Dial (Make call) Hang up (End call) Microphone control Speaker control MUTE SPEAKER PHONE CLEAR Mute Speakerphone Clear Dial pad Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch About this Product...
  • Page 10 Description Features Open Coral Located above the call display area, used to configure the SeaBeam menu Coral SeaBeam, view log files, access the Help file, and exit Coral SeaBeam. Hide Coral Button used for hiding Coral SeaBeam. Click in the SeaBeam system tray to display Coral SeaBeam again.
  • Page 11 Speaker Control Slider to the right of the dial pad used to adjust the speaker volume (i.e., the volume of the sound you hear from the headset). Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch About this Product...
  • Page 12 NOTES:...

  • Page 13: Pre-Installation Requirements

    Pre-Installation Requirements This chapter describes the procedures prior to installing the Coral SeaBeam softphone. Coral SeaBeam User Data ........................ Use the right column of the following table to record important information about each Coral SeaBeam user: You can obtain this information from your system administrator...

  • Page 14: Workstation Minimum Requirements

    Workstation Minimum Requirements ........................ In order to run Coral SeaBeam, ensure that each computer meets the following minimum system requirements: Table 4 PC System Component Descriptions Requirements Processor Intel Pentium III 700MHz or equivalent Recommended: Pentium IV, 2.0GHz or equivalent...

  • Page 15: Coral Sea Softswitch System Minimum Requirements

    Registering the Parameters in the Phone ........................ The phone parameters can be configured locally from the softphone. To configure the Coral SeaBeam parameters from the phone, see page Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch Pre-Installation Requirements...
  • Page 16 NOTES:...

  • Page 17: Coral Seabeam Installation

    Coral SeaBeam Installation This chapter describes installation and initial setup of the Coral SeaBeam. Coral SeaBeam is quick and easy to install, and requires little initial setup and configuration. Upon purchasing a Tadiran SIP Terminal license you will receive a Welcome email from which you can download the Coral SeaBeam self-extracting executable file.
  • Page 18 Click Next to continue with the installation. After reading the license agreement, select I accept the agreement, and then click Next to continue. Select an installation location, and then click Next to continue. Coral SeaBeam Installation Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch...
  • Page 19 Coral SeaBeam. *.ico *.cat *.inf *.sys Data files are saved in the Tadiran folder under the standard location for application data, as defined in Windows. This location is typically: C:\Documents and Settings\<user name>\Local Settings\Application Coral SeaBeam...
  • Page 20 Launch the application when Windows starts - to automatically launch Coral SeaBeam everything Windows starts. Tip: Select Launch Coral SeaBeam to immediately start using the softphone after the installation is completed. Click Finish to complete the installation. If prompted, restart your computer.

  • Page 21: Initial Setup And Configuration

    Initial Setup and Configuration ........................ To configure Coral SeaBeam for the first time: After installing Coral SeaBeam, you must set up and enable at least one (default) SIP account. If Coral SeaBeam is not already running, double-click the Coral SeaBeam...
  • Page 22 Since this is the first time you are running Coral SeaBeam, the No SIP accounts are enabled message and SIP Accounts window appear, indicating that Coral SeaBeam has yet to be configured. Coral SeaBeam Installation Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch...
  • Page 23 After you finish setting all the parameters of the SIP account, click OK. The SIP Accounts window appear again, with the details of your default SIP account. Ensure that the Enabled check box is selected. Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch Coral SeaBeam Installation...
  • Page 24 Click Close. Your user name and the Ready message appear on the Call display. Coral SeaBeam is now connected to a network and ready for use. Tip: To view details about the status of your SIP accounts, click CTRL+P. The SIP Account Status dialog box appears.

  • Page 25: Configuring The Coral Seabeam

    Coral SeaBeam Menu Options ........................ Use Options on the Coral SeaBeam Menu to configure the way each user works with Coral SeaBeam. To access Options, click (located above the Call display) to open the Coral SeaBeam menu.
  • Page 26 Advanced pane, Video Codecs tab, page 34 Advanced pane, Network tab, page 36 Advanced pane, Quality of Service tab, page 38 Advanced pane, Diagnostics tab, page 40 General pane, Applications tab Configuring the Coral SeaBeam Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch...
  • Page 27 NOTE: Notification balloons are supported in newer versions of Windows. Recorded Recorded calls Specify a location for saving files Calls location when you record your conversations. Location Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch Configuring the Coral SeaBeam...
  • Page 28 Area Field Description Alerts and Sounds Tab Ringtones Ringtones Use this area to Import, play, activate and clear ringtones. Ringtones are saved in wav file format. Configuring the Coral SeaBeam Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch...
  • Page 29 NOTE: The Show a ‘Call Alert’ option must also be selected. Instant Play alert For future use only. Message sound when IM window is not active Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch Configuring the Coral SeaBeam...
  • Page 30 General pane, Availability tab The Availability option is for future use. At the bottom of this tab you can modify the Auto-detect idleness period. Configuring the Coral SeaBeam Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch...
  • Page 31 There are two ways to specify devices: Automatically - Coral SeaBeam automatically detects the devices attached to your computer and chooses which ones to use for audio and video, according to the options set in this tab.
  • Page 32 (due to too low input level). The recommended setting is On. Use noise Automatically attempts to remove background reduction noise. Typically Off for the headset. Configuring the Coral SeaBeam Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch...
  • Page 33 (due to too low input level). The recommended setting is On. Use noise Automatically attempts to remove background reduction noise. Typically On for the speakerphone. Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch Configuring the Coral SeaBeam...
  • Page 34 Camera Camera Change this field only if you want to override the devices that Coral SeaBeam automatically selected. Select the camera model. Configuring the Coral SeaBeam Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch...
  • Page 35 This tab is intended for use by system administrators only. Changing settings inappropriately could cause Coral SeaBeam to malfunction. The Audio Codecs tab displays all the codecs that are included in Coral SeaBeam. You can enable or disable codecs as required. With only one codec enabled, all calls made will use that codec.
  • Page 36 However, they do not work with PSTN. These codecs have a sampling rate of 16 KHz. Supported Audio Codecs Coral SeaBeam supports a wide range of audio codecs (Table 9 on page 33). Configuring the Coral SeaBeam Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch...
  • Page 37 Speex FEC Speex Wideband Speex Wideband FEC * Generally, at least one of these codecs must be enabled in order to place a PSTN (land line) call. Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch Configuring the Coral SeaBeam...
  • Page 38 Coral Sea Softswitch system supports it. With only one codec enabled, all calls made will use that particular compression format. With more than one codec enabled, Coral SeaBeam automatically chooses the best Configuring the Coral SeaBeam...
  • Page 39 Coral SeaBeam supports the following video codecs: Table 10 Video Codecs Codec Narrow Wide Royalty- Included in Supported by Coral band band bearing Retail Coral SeaBeam SeaBeam H.263 H.263+ 1998 H.264 Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch Configuring the Coral SeaBeam...
  • Page 40 Advanced pane, Network tab This tab is intended for use by system administrators only. Changing settings inappropriately could cause Coral SeaBeam to malfunction. Configuring the Coral SeaBeam Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch...
  • Page 41 If these fields are completed, Coral Secondary DNS SeaBeam uses these servers. server If they are blank, Coral SeaBeam uses the servers specified by the operating system. Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch Configuring the Coral SeaBeam...
  • Page 42 46, because “46” is the standard marking for audio. If bandwidth is available when the call is placed, it will be reserved for the call, possibly resulting in better audio service. Configuring the Coral SeaBeam Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch...
  • Page 43 GQoS DSCP Coral SeaBeam supports 802.1p QoS packet tagging. If you set up for QoS, Coral SeaBeam will include the specified information in the packets that it sends to the Coral Sea Softswitch. Whether the packet is delivered with the specified service depends on whether your broadband router and the Coral Sea Softswitch between you and the other party supports multiple transport services.
  • Page 44 To set up logging: Click Enable diagnostic logging. Set the logging level. Configuring the Coral SeaBeam Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch...
  • Page 45 Specify the folder where logs will be saved. Click Apply. Activity on Coral SeaBeam will be logged to .csv files in the specified folder. A new set of files is started each time you log on. In order not to create large files when logging (which might cause computer problems), you must not remain logged on indefinitely when logging.

  • Page 46: Sip Accounts

    SIP Accounts ........................ Use SIP Account Settings on the Coral SeaBeam Menu to set up SIP accounts for the softphone. To access SIP Account Settings, click (located above the Call display) to open the Coral SeaBeam menu. The SIP Accounts window appears, showing all the accounts set up. Each account is automatically assigned a number: the first account in the list is 1, the second account is 2, and so on.
  • Page 47 The dial plan rules might select the default account and might be selected by Coral SeaBeam to use to place an outgoing call, as described above. Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch Configuring the Coral SeaBeam...
  • Page 48 Might not be required. If it is required, it will be user name provided by your system administrator. Domain For example, in Mike_Sip@172.50.5.28, the domain is “172.50.5.28”. Provided by your system administrator. Configuring the Coral SeaBeam Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch...
  • Page 49 Target domain: To send directly to the other party’s domain. Dialing Plan Information about the syntax of the numbers used by the Coral Sea Softswitch. The default plan is: #1\a\a.T;match=1;prestrip=2; Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch Configuring the Coral SeaBeam...
  • Page 50 Call display. Enter your voicemail number in the Number to dial for checking voicemail field. Coral SeaBeam uses the SeaMail voicemail system for receiving and managing your voicemail. Voicemail parameters are defined in the Coral Sea Softswitch system by your system administrator. For more information about...
  • Page 51 Account Properties, Topology tab Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch Configuring the Coral SeaBeam...
  • Page 52 Clear - If your computer is not behind a restrictive firewall. XTunnels Not applicable for Windows operating systems Configuring the Coral SeaBeam Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch...
  • Page 53 Select the setting specified by your system administrator: Disabled - Presence is not supported Presence Agent Peer-to-Peer Poll Time Enter the value specified by your system administrator. The factory setting is 300 seconds. Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch Configuring the Coral SeaBeam...
  • Page 54 This tab only appears for the current default account (see page 51). How Storage Works for a Single Account If you have only one account, all three storage methods are supported and easily managed. Configuring the Coral SeaBeam Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch...
  • Page 55 Enabled only for WebDAV. The time that elapses poll time between polling for new contact data from the remote server. The factory setting is 600 seconds. Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch Configuring the Coral SeaBeam...
  • Page 56 TCP - This transport provides no signaling security. UDP - This transport provides no signaling security. TLS - Select this option to request signaling encryption or both signaling and media encryption. Configuring the Coral SeaBeam Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch...
  • Page 57 Table 16 on page Encryption The factory setting is Make unencrypted calls, accept all calls. You can set up Coral SeaBeam for the type of security (encryption) you want for incoming and outgoing calls. Coral SeaBeam supports: Signaling encryption using TLS...
  • Page 58 Invite that is encrypted, the call will be rejected and will be placed in the Blocked list of the Calls & Contacts drawer. Configuring the Coral SeaBeam Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch...
  • Page 59 Coral SeaBeam will wait twice this time and try again, then four times this time, and so on, until reregistration succeeds. The factory setting is 20 seconds. Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch Configuring the Coral SeaBeam...
  • Page 60 Remote refreshes - The other party sends UAC refreshes - The user agent client (the party that initiated communication) sends UAS refreshes - The user agent server (the other party) sends Configuring the Coral SeaBeam Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch...
  • Page 61 International Headquarters Tadiran Telecom Ltd. 18 Hasivim Street P.O.Box 7607 Petach Tikva 49170 Israel Tel. +972-3-9262000, Fax. +972-3-9262310 USA Headquarters Tadiran Telecom, Inc. 4 Tri Harbor Court Port Washington, NY 11050 Tel. +1-516-632-7200, Fax. +1-516-632-7210 http://www.tadirantele.com C o r a l...

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