Toshiba DP5000-Series User Manual
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Toshiba DP5000-Series User Manual

Toshiba DP5000-Series User Manual

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Office Products Group
DP5000-Series
Telephone User Guide
January 2008

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  • Page 1 Office Products Group DP5000-Series Telephone User Guide January 2008...
  • Page 2 Toshiba Office Products Group sells its products through Authorized Dealers. Our Dealers are certified in Sales and Technical Training for Toshiba products, and focus on providing the best possible customer experience. Dealer services include: network assessments, product recommendations, installations, and ongoing technical and sales support.
  • Page 4 TCL in the TCL warranty accompanying the products or posted on TCL’s website. Products which are not manufactured by Toshiba but are purchased from Toshiba, will be subject to the warranty provisions provided by the equipment manufacturer, unless TCL notifies the end-user of any additional warranty provisions in writing.
  • Page 5 Toshiba Strata CIX. Toshiba does not endorse, warrant nor assume any liability in connection with such third party products or services. If you have questions about compatibility, we recommend and encourage you to contact the third-party software, hardware and peripheral product manufacturer directly.
  • Page 6 This page is intentionally left blank.

  • Page 7: Table Of Contents

    Organization ........................vii How to Use This Guide ....................viii Conventions ........................viii Related Documents/Media ....................x Chapter 1 – The Grand Tour DP5000-series Telephone Overview ................... 5 Fixed Buttons ........................6 Programmable Feature Buttons..................8 Key Strip .......................... 8 LCD ............................. 9 9-Line LCD Display ......................
  • Page 8 Automatic Callback ......................30 Background Music ......................31 Call Forward ........................32 System ..........................32 Station ..........................32 Station Call Forward Categories ..................33 Call Forward Settings ....................33 Station Call Forward Procedures ................... 34 Strata CIX DP5000-series Telephone UG 01/08...
  • Page 9 Do Not Disturb Override ....................55 Executive Override ......................56 Destination Restriction/Traveling Class Override ............56 Class of Service Override ....................56 Privacy Override ......................57 Paging ..........................57 Answering a Page ......................57 Strata CIX DP5000-series Telephone UG 01/08...
  • Page 10 Transferring to an Idle Station ..................73 Call Transfer with Camp-on ..................74 Call Answering (Outside Line) ..................74 Speed Dial ........................74 Paging ..........................75 Call Forward Override (DSS Override) ................. 75 Night Transfer Button ....................75 Strata CIX DP5000-series Telephone UG 01/08...
  • Page 11 Date and Time Setting ....................... 99 Telephone Programming Mode ..................100 Initialize Telephone Settings ..................100 Call Waiting and Camp-on Ring Tone Over Handset/Headset Option ....... 101 Initialize or Adjust LCD Contrast ................101 Strata CIX DP5000-series Telephone UG 01/08...
  • Page 12 DKT2000 Mode On/Off ....................102 Step 1: Turn DKT2000 Mode On/Off ..............102 Step 2: Connect Cordless Telephone to DP5000-series Telephone ....... 102 Single Line Telephone ..................... 103 Buttons ......................... 103 Redial / Feature Button Activation / Deactivation ............104 Msg / Feature Button Activation / Deactivation ............

  • Page 13: Introduction

    Introduction This user guide describes how to use the Toshiba DP5000-series telephones with the Strata CIX670, CIX200, CIX100, CIX100-S, and CIX40 telephone systems. These include: • Strata DP5000-series digital telephones shown in Table 1 on Page • Strata Digital Add-on Modules. • Strata Direct Station Selection (DSS) console. Note Telephones and ADM models that include “1” in the model number are mod- els that support the backlight feature.
  • Page 14 Strata CIX DP5000-series Telephone UG 01/08...
  • Page 15 Denotes the step in a one-step procedure. Denotes a procedure. ➤ Start > Settings > Denotes a progression of buttons and/or menu options on the screen you should select. Printers • Appendix B – Hardware Connections includes tilt angles and telephone wiring Strata CIX DP5000-series Telephone UG 01/08...

  • Page 16: How To Use This Guide

    • Appendix C – Centrex Application describes the Centrex features which may be available with your Strata CIX system. How to Use This Guide This guide provides in-depth instructions for the DP5000-series telephones and their features. Most telephone users can use the “Strata CIX DP5000-series Quick Reference Guide” instead of this guide. Conventions Note Elaborates specific items or references other information. Within some tables, general notes apply to the entire table and numbered notes apply to specific items.

  • Page 17: Chapter 1 - The Grand Tour

    The Grand Tour The DP5000-series digital telephones connected to a Strata CIX telephone system include a wide selection of digital telephone models and matching digital add-on modules and a 60-button DSS Console. See Table 1 for more details. Through dynamic soft key assignments, the LCD telephones provide easy access...
  • Page 18 10 Button Digital Telephone: Half duplex Speakerphone Headset I/F Ringing LED Non-display 10 Programmable Button Digital Telephone: 10 Button Digital Telephone: 4 line LCD with back light option Half duplex Speakerphone Headset I/F Ringing LED Strata CIX DP5000-series Telephone UG 01/08...

  • Page 19: Dp5000-Series Telephone Overview

    The DP5000-series telephone upgrade options include: DP5000-series Telephone Overview The illustration of the DP5000-series telephone shown below gives a general idea of the basic attributes found on most of these telephones. The positioning of the buttons varies per telephone model.
  • Page 20 Strata CIX DP5000-series Telephone UG 01/08...
  • Page 21 L. Speed Dial M. Redial N. Conference/Transfer Strata CIX DP5000-series Telephone UG 01/08...

  • Page 22: Fixed Buttons

    Fixed Buttons The fixed buttons on the dial pad help perform standard functions quickly and easily. Layouts Fixed buttons are laid out differently on the DP5000-series telephones. The Fixed buttons are described below. Strata CIX DP5000-series Telephone UG 01/08...
  • Page 23 See “Speed Dial” on page 60. Press to dial the last telephone number called (internal (Redial) or external). If you have Automatic Line Selection, lift the handset first. Strata CIX DP5000-series Telephone UG 01/08...

  • Page 24: Programmable Feature Buttons

    See “Speed Dial” on page Press to dial the last telephone number called (internal or Redial Programmable Feature Button external). Layout Redial If you have Automatic Line Selection, lift the handset first. Strata CIX DP5000-series Telephone UG 01/08...
  • Page 25 Exclusive Hold Hold Hold hold. If your telephone is programmed for Automatic Hold, existing calls are automatically placed on hold when you answer a call or make another call. Strata CIX DP5000-series Telephone UG 01/08...
  • Page 26 Strata CIX DP5000-series Telephone UG 01/08...
  • Page 27 Make sure the telephone is idle and the handset is on-hook. Press the (Vol) to increase volume and to decrease volume. This adjusts volume (Vol) ▼ ▲ for your telephone’s ring tone, Hands free Answerback and Speaker Off-hook Call Announce simultaneously. Strata CIX DP5000-series Telephone UG 01/08...

  • Page 28: Chapter 2 - The Basics

    (Vol) ▲ (Vol) ▼ This chapter reviews the basic operations of the DP5000-series telephones. The instructions apply to all telephone models, except when noted otherwise. Press the to increase volume and to decrease volume (Vol) ▲...
  • Page 29 1. Press and hold down the button. (Mic) Press and release repeatedly. (Vol) ▲ (Vol) ▼ 1. Press (simultaneously). (Hold) 1. Press (simultaneously). (Hold) Strata CIX DP5000-series Telephone UG 01/08...

  • Page 30: Brightness Control

    3. Press softkey to decrease brightness. 4. Lift the handset off-hook / on-hook to save the settings. Note Use the buttons in steps 2 and 3 on the 10 button LCD Add- Bright on Module. Strata CIX DP5000-series Telephone UG 01/08...

  • Page 31: Backlight On/Off

    Note FB1 is the lower left key, FB2 in the next up, FB3 is above FB2, and FB4 is above FB3. 3. You can press to switch between internal and external pitch. (Hold) (Internal = station calls within your system; external = outside line calls.) Strata CIX DP5000-series Telephone UG 01/08...

  • Page 32: Keystrip Labels

    3. You can press to switch between internal and external pitch. (Internal = sta- Hold tion calls within your system; external = outside line calls.) 4. Enter the two-digit pitch number (see Table 5 on page 16). Strata CIX DP5000-series Telephone UG 01/08...

  • Page 33: Dial Pad And Button Beeps

    3. Press Msg LED On: buttons beep. Msg LED Off: buttons do not beep. 4. Press to set the option. Hold 5. You must also go off-hook, then on-hook to exit the program mode. Strata CIX DP5000-series Telephone UG 01/08...

  • Page 34: Speakerphone/Microphone Sensitivity Adjustment

    When you are using the speakerphone, high ambient noise levels may cause the party you are talking with to be to cut off frequently. If this happens, follow these steps to lower the sensitivity of the microphone on a DP5000-series telephone. The default is normal sensitivity.

  • Page 35: Telephone Terminology

    Telephone Terminology When making or receiving calls on your DP5000-series telephone you may experi- ence one or more of the following call features depending on how your telephone is configured. • Line – is synonymous with trunk which is the line that connects you to the PSTN (Public Switched Telephone Network).

  • Page 36: Making A Call

    The extension button, Spkr and Mic LEDs light. Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.) are heard through the speaker. 2. When connected, continue using the speakerphone or lift the handset to continue the conversation. Strata CIX DP5000-series Telephone UG 01/08...

  • Page 37: Dial Directory

    Dial Directory This feature is supported on DP5000-series telephones with an LCD display running on CIX R5.1 (or higher) software. Calls can be made by selecting a name from the alphabetical telephone directory. ‰ To access the Directory 1. Press soft key (shown right).

  • Page 38: Answering A Call

    (in use). steps you normally would to answer a call: press the Spkr button, the flashing DN button or lift the handset. • Handsfree MIC setting needs to be enabled by your System Administrator. Strata CIX DP5000-series Telephone UG 01/08...

  • Page 39: On A Call

    This feature enables you to place a call on hold so that only you can retrieve it. ‰ While on a call, press twice. That line’s LED flashes green while appear- Hold ances of the line at other stations are steady red (in use). Strata CIX DP5000-series Telephone UG 01/08...
  • Page 40 Hold – Recall 1 second at 2 pulses/second, flashes (when held call recalls your idle station) 1 second at 10 pulses/second 1 second at 2 pulses/second, Hold – Exclusive Recall steady 1 second at 10 pulses/second Strata CIX DP5000-series Telephone UG 01/08...

  • Page 41: Led Indicator Details

    (see Table Note LEDs on the telephone flash at different speeds depending on the function performed. Flash rates can be found under “LED Indicator Details” on page Strata CIX DP5000-series Telephone UG 01/08...
  • Page 42 _______ _______ Strata CIX DP5000-series Telephone UG 01/08...

  • Page 43: Account Code Calls

    3Feature Operations This chapter gives you more details about your DP5000-series telephone’s advanced functions. An alphabetical list of supported features has been compiled in this chap- ter for fast and easy reference. Account Code Calls Account Codes (Forced or Voluntary) can be used for a variety of reasons includ- ing billing, tracking, and line restriction applications.

  • Page 44: Forced Account Codes

    Directory Number (e.g.,220) BACK AT __________ Time (e.g., 1030) RETURN ON________ Date (e.g., 10 20) 5. Go on-hook or press to release the line. (Spkr) 3. Go on-hook or press to release the line. (Spkr) Strata CIX DP5000-series Telephone UG 01/08...

  • Page 45: Voluntary Account Codes (Verified/Non-Verified)

    3. Enter the account code digits. The prompt disappears upon entry of the first Press or extension + Auto Busy Redial #442 account code digit. After the account code is entered, the connection is restored and the LCD shows the time. Strata CIX DP5000-series Telephone UG 01/08...

  • Page 46: Advisory Messages

    Spkr ‰ To clear the registered message 1. Go off-hook or press your extension button to hear dial tone. 2. Press #412 3. Go on-hook or press to release the line. Spkr Strata CIX DP5000-series Telephone UG 01/08...

  • Page 47: Alarm Notification Button

    (five to 60 seconds) after Spkr a connection is made, you hear a muted ring for another 30 seconds, then the call disconnects. ‰ To cancel Automatic Busy Redial ‰ Press or extension + Auto Busy Redial #442 Strata CIX DP5000-series Telephone UG 01/08...
  • Page 48 Strata CIX DP5000-series Telephone UG 01/08...

  • Page 49: Automatic Callback

    If you were attempting to make an outside call, the telephone number is automat- ically dialed, including the account code or override codes that were used. ‰ To cancel ACB ‰ Press or extension button + Auto Callback #431 Strata CIX DP5000-series Telephone UG 01/08...
  • Page 50 Strata CIX DP5000-series Telephone UG 01/08...

  • Page 51: Background Music

    , where n is the music #9876 source 1~15. ‰ To enable background music over your external paging speakers Press an extension button + + n + , where n is the music source 1~15. #492 ‰ To cancel background music over your external paging speakers Press an extension button + #493 Spkr Strata CIX DP5000-series Telephone UG 01/08...
  • Page 52 If the parked call is not retrieved within a specified time, the call rings back to your telephone. When a parked call recalls your telephone, the LCD shows the line or extension that is recalling and the orbit number. Strata CIX DP5000-series Telephone UG 01/08...

  • Page 53: Call Forward

    “Programming Feature Buttons” on page 84 for more details. Call Forward must be set prior to receiving the call. The following calls to your station can be forwarded: • Internal calls • Auto Attendant calls • Outside lines that ring only your station • Transferred internal or incoming line calls Strata CIX DP5000-series Telephone UG 01/08...

  • Page 54: Station Call Forward Categories

    The preset number of rings can be set on a per user basis. • Call Forward Busy/Do Not Disturb/No Answer – Forwards all calls when you are busy, in DND mode or when you don\qt answer a call within a preset number of rings. Table 7 Call Pickup Feature Codes Strata CIX DP5000-series Telephone UG 01/08...

  • Page 55: Station Call Forward Procedures

    ‰ To use the Call Forward button sequence busy, you may hang up and the transferred trunk or station will be camped on to the busy destination. ‰ Follow the instructions in Table 17 on Page 110, shown under the “Button Strata CIX DP5000-series Telephone UG 01/08...
  • Page 56 . The existing call is placed on hold. The camped-on line rings (Hold) your station (the Line LED flashes green - incoming call)..or if your telephone has the Auto Hold feature, just press the flashing extension button. Strata CIX DP5000-series Telephone UG 01/08...

  • Page 57: Call Forward Examples

    Note When the Master of the conference hangs up, the control is automatically transferred to the first internal station added to the conference call. If no other internal stations are included in the conference call, the call will be disconnected. Strata CIX DP5000-series Telephone UG 01/08...

  • Page 58: Call Park Orbits

    If the parked call is not retrieved within a specified time, the call rings back to your telephone. When a parked call recalls your telephone, the LCD shows the line or extension that is recalling and the orbit number. Strata CIX DP5000-series Telephone UG 01/08...

  • Page 59: Call Pickup

    If these types of calls occur at the same time, the pickup priority is station-to- station and then Page calls in the order of occurrence. In some systems, this feature can be applied to pick up All Call Page exclusively. Strata CIX DP5000-series Telephone UG 01/08...
  • Page 60 By convention, the Primary extension number is assigned to the first 5. Press twice to join all parties together. (Cnf/Trn) button (on multi-button telephone. the bottom left-hand side) of a • If more than one call is on hold, the call on the telephone’s lowest button number is picked up. • Ringing calls are picked up over held calls as a priority. Strata CIX DP5000-series Telephone UG 01/08...

  • Page 61: Call Transfer

    4. Hang up and the caller is connected to the VM mailbox. This feature does a blind transfer to VM. ‰ To transfer a call directly to VM with a DSS button 1. While on a call, press Cnf/Trn Strata CIX DP5000-series Telephone UG 01/08...

  • Page 62: Call Waiting

    Line camped-on line rings your station (the Line LED flashes green - incoming call). This disconnects the current call and connects you to the transferred call. The extension or Line LED flashes green (in-use). Strata CIX DP5000-series Telephone UG 01/08...

  • Page 63: Caller Id

    Master. ‰ To conference calls 1. While on a call, press . You hear dial tone and your Line LED flashes Cnf/Trn green. 2. Call another station or outside line. Strata CIX DP5000-series Telephone UG 01/08...
  • Page 64 Note When the Master of the conference hangs up, the control is automatically transferred to the first internal station added to the conference call. If no other internal stations are included in the conference call, the call will be discon- nected. ‰ To transfer conference control Strata CIX DP5000-series Telephone UG 01/08...

  • Page 65: Adding Voice Mail To A Conference

    ‰ To add Voice Mail to a conference call (performed by Conference Master) 1. Press to place the current call on Consultation Hold. Cnf/Trn Strata CIX DP5000-series Telephone UG 01/08...
  • Page 66 Cnf/Trn Now, all parties in the conference can listen to or record a message to this voice mailbox. Only the Master can control the VM with touchtones or Soft Keys. Strata CIX DP5000-series Telephone UG 01/08...

  • Page 67: Supervising A Tandem Call

    You must be a conference master to perform the Add, Split and Drop features. The conference master is the person that initiates the confer- ence call. If that person drops from the conference, the first person added to the conference becomes the conference master. Strata CIX DP5000-series Telephone UG 01/08...
  • Page 68 (Msg) ‰ To Split from a conference telephone, the Msg LED lights steady red and the LCD shows the station number 1. While in a conference call on a DP5000-series phone, press the (Split) soft SPLT where the Message Waiting light was sent to.
  • Page 69 Strata CIX DP5000-series Telephone UG 01/08...

  • Page 70: Direct Inward System Access (Disa)

    2. Announce the call...or transfer the call by hanging up or pressing Release your conversation with the second caller, cover the mouthpiece of your handset. Note You can transfer the call to an idle or busy station. Strata CIX DP5000-series Telephone UG 01/08...
  • Page 71 Strata CIX DP5000-series Telephone UG 01/08...

  • Page 72: Do Not Disturb

    Success Tone). The LED lights steady red and DND mode is activated for that extension on your telephone. ‰ To deactivate DND ‰ Press (hear Success Tone). The LED lights goes out Do Not Disturb #6092 and DND mode is de-activated. Strata CIX DP5000-series Telephone UG 01/08...

  • Page 73: Setting Dnd For Another Extension

    + the Door Lock Number (see Unlock Door above table). The door unlocks for three~30 seconds (set in system program- ming). The Unlock Door LED is lit while the door is unlocked. Strata CIX DP5000-series Telephone UG 01/08...

  • Page 74: Door Phone(S)

    (in-use) and you are connected to the door phone..or to pick up door phone calls ringing someone else’s telephone, press your extension + + directory number of the ringing phone. #5#5 Strata CIX DP5000-series Telephone UG 01/08...

  • Page 75: Emergency Call

    When you answer the call, you can listen in and partici- pate in the conversation. See your System Administrator for more information on this feature. To redial the last number, press (Redial) Strata CIX DP5000-series Telephone UG 01/08...

  • Page 76: Emergency Ringdown

    PC. See your System Administrator to find out if your telephone is pro- grammed with the ability to change languages. ‰ To change the Language Display 1. Press on a DP5000-series digital telephone Spdial ‰ Enter the Change Language access code + the Language Code (see below).

  • Page 77: Message Waiting

    ‰ To manually turn off the Msg LED, press your extension button, then enter #409. Repeat this sequence until all the messages are cleared. Table 9 Feature Access Codes • If there is a + on the LCD, press the Soft Key to scroll through the mes- Next sages sent to that extension. • To see who has sent you messages, or to retrieve the messages, press the flashing button. Strata CIX DP5000-series Telephone UG 01/08...
  • Page 78 Table 9 Feature Access Codes Station + Phone No. #66 + nnn + Phone No. 2 + System #66 + nnn Table 10 Phone Number Dial String Characters Strata CIX DP5000-series Telephone UG 01/08...

  • Page 79: Turning On/Off Mw Led On Another Extension

    Spkr alphanumeric characters flashes until the called party presses the flashing button which calls you from the dial pad (shown back. right and in Table 11). 4. Turn off the Message LED. ‰ The two ways to turn Off a Message LED are Strata CIX DP5000-series Telephone UG 01/08...
  • Page 80 Method 2 1. Dial the extension that has the Message LED on. 2. Press 3. Press or hang up to release your telephone. Spkr 6. Press . The Spdial Speed Dial name is now programmed. Strata CIX DP5000-series Telephone UG 01/08...

  • Page 81: Microphone Cut-Off

    LED is not lit and your micro- Microphn Cut-off phone works. The functions on Handsfree Answerback and Microphn Cut-off speaker OCA calls for privacy. ‰ To turn the microphone ON/OFF ‰ Press to toggle between ON/OFF. Microphn Cut-off Strata CIX DP5000-series Telephone UG 01/08...

  • Page 82: Off-Hook Call Announce

    You Microphn Cut-off can toggle as often as you choose. If you do not want the first caller to hear your conversation with the second caller, cover the mouthpiece of your handset. Strata CIX DP5000-series Telephone UG 01/08...

  • Page 83: Override Calls

    DND station, indicating a call is coming in. On your station, the LCD shows the station number you have overridden. Your LCD displays if the station you called denies DND DND OVR DENY, Override. Strata CIX DP5000-series Telephone UG 01/08...
  • Page 84 #6062 Logout - from Agent Station #6161 Login - Agent Station (DN) from another station #6162 Logout – Agent Station (DN) from another station where DN = the Directory number of the agent station. Strata CIX DP5000-series Telephone UG 01/08...

  • Page 85: Executive Override

    2. Press . Dial tone stops. Your LCD prompts you to enter a code. #471 3. Enter the COS Override Code (four digits). You hear dial tone. 4. Dial a telephone number. Strata CIX DP5000-series Telephone UG 01/08...

  • Page 86: Privacy Override

    #5#36 Page Zone number (01~08, depending on your telephone system). ‰ To answer an External Page Zone, lift the handset off-hook, dial #5#36 enter the Page Zone number (01~08, depending on your telephone system). Strata CIX DP5000-series Telephone UG 01/08...

  • Page 87: All Call Page

    An Emergency Page overrides Group Pages or All Call Pages to telephone and exter- nal paging devices. ‰ To make an Emergency Page, lift the handset off-hook, dial ‰ To make an Emergency Page to a group, lift the handset off-hook, dial enter the Group number. Strata CIX DP5000-series Telephone UG 01/08...

  • Page 88: Privacy

    ...or press again to cancel the feature. The LED turns Off. Privacy on Line Redial Use this button to redial the last number dialed from your telephone. ‰ To redial the last number, press Redial Strata CIX DP5000-series Telephone UG 01/08...

  • Page 89: Speed Dial

    3. Assign names to personal Speed Dial numbers (on supported models). Making a Call Using Speed Dial There are two ways to begin a Speed Dial Call. 1. Press on a DP5000-series digital telephone Spdial ...or press the button on any telephone.

  • Page 90: Storing A System/Station Speed Dial Number

    SD location. If SD 100 contains 40 digits, then 8 of those digits would be stored in SD 101. If you save other digits to SD101 they will over-write the eight digits automatically stored there. Strata CIX DP5000-series Telephone UG 01/08...

  • Page 91: Storing Personal Speed Dial Names

    7. Go off hook. The telephone exits User Programming Mode. 8. Test the Personal SD entry by pressing the Personal SD Soft Key. Look for the name in the entry and press the Soft Key associated with that name. Strata CIX DP5000-series Telephone UG 01/08...

  • Page 92: Tone First / Voice First Signalling

    Tone First / Voice First Signalling To determine the signalling on the telephone circuit. Tone First Signalling When the telephone rings and the called party must press Spkr or lift the handset in order to receive the call. Voice First Signalling The telephone does not ring when it is being called, rather a long tone is heard, fol- lowed by the caller\qs voice coming through the speaker.

  • Page 93: Tone/Pulse Dialing

    The Tone LED lights steady red and you are able to send touchtones with your dial pad. The feature is cancelled when the call is completed. Strata CIX DP5000-series Telephone UG 01/08...

  • Page 94: Uniform Call Distribution

    Msg LED On: CARBON ured time, the call is routed to an overflow destination. Msg LED Off: AUTO (default) 4. Press to set the option. (Hold) 5. Go off-hook, then on-hook to exit the program mode. Strata CIX DP5000-series Telephone UG 01/08...

  • Page 95: Login/Logout

    (Spdial) 3. Press to toggle On/Off. (Msg) Msg LED On: Low Msg LED Off: Normal (default) 4. Press to set the option. (Hold) 5. Go off-hook, then on-hook to exit the program mode. Strata CIX DP5000-series Telephone UG 01/08...

  • Page 96: Add-On Modules

    Telephone (SLT), use 1,2,3 and Msg. See table below. This chapter provides an overview of the optional units that can be connected to the DP5000-series telephones (except the Single line telephone). Add-on Modules The following Add-on modules provide additional buttons: • 10 Button LCD Module, up to two supported per telephone.

  • Page 97: Adm

    • An outside Line LED is green when the outside line is in use by your extension. It is red if it is in use by another telephone user. 4. Press to set the option. (Hold) 5. Go Off-hook, then on-hook to exit the program mode. Transmit Level Strata CIX DP5000-series Telephone UG 01/08...

  • Page 98: Adding An Adm

    For installation instructions, please refer to the Strata CIX Installation & Maintenance. Please read the caution, if you are connecting the ADM with the tele- phone or moving the telephone with the ADM. CAUTION! Unplug the line cord from the DP5000-series telephone before 4. Press to set the option.
  • Page 99 Side Tone Level Max. (louder) Min. (softer) Strata CIX DP5000-series Telephone UG 01/08...

  • Page 100: Dss Console

    Voice First or Tone signaling. After pressing the button, treat the call like any other station call made from a digital telephone. Transferring to an Idle Station You can transfer internal or outside calls to an idle station from either a DSS console or a ADM. Strata CIX DP5000-series Telephone UG 01/08...
  • Page 101 On hold - Remote Retrieve On hold - Outside Line Retrieve Release/Answer On hold - Directed Extension Retrieve Split Speed Dial On hold and Incoming Incoming - Any External Call User Programming Mode 3. Hang up. Strata CIX DP5000-series Telephone UG 01/08...
  • Page 102 When the called station answers the call, the DSS LED stays steady red, and the Line LED becomes steady red. 4. If the station does not answer before a period set in system programming, the call recalls your station. Strata CIX DP5000-series Telephone UG 01/08...

  • Page 103: Call Transfer With Camp-On

    When the called station answers the transferred call, the Line LED becomes steady red. The [DSS] LED remains steady red. Note If the busy station is in the Do Not Disturb mode, the call will not transfer, but will recall your telephone immediately. Strata CIX DP5000-series Telephone UG 01/08...

  • Page 104: Call Answering (Outside Line)

    Ext. button + #491 (Spkr) Ext. button + #493 (Spkr) + Orbit Number ( ) or (Cnf/Trn) 7000 7019 an Ext. No. Table 14 Feature Access Codes Strata CIX DP5000-series Telephone UG 01/08 Feature Feature Access Code Sequences...
  • Page 105 + Page Zone No. (01~08) #5#36 All Call Page, Group Page and/or External Page Pickup of page + Ext. No. of another phone being paged. #5#5 Ext. button + Local Pickup (call held on this phone) #5#71 Strata CIX DP5000-series Telephone UG 01/08...

  • Page 106: Paging

    Ext. button + Manually turn off MW LED #409 Ext. button + Retrieve a received MW #408 Activate MW at another Station + Ext. no. (where you want to light the MW LED) without Ringing Paging Strata CIX DP5000-series Telephone UG 01/08...

  • Page 107: Call Forward Override (Dss Override)

    Usually the console’s telephone is the unit activated to perform this function. Among other applications, this feature can be used to notify a person who forgets to deactivate the Call Forward feature after returning to the office. Strata CIX DP5000-series Telephone UG 01/08...
  • Page 108 Table 14 Feature Access Codes Feature Feature Access Code Sequences + Phone No. + #66 + nnn Station nnn = 100~199 SD bin numbers 3 + # + Phone No. #66 + nnn System 2 SD bin numbers = 200~999 Spdial Station 2 nnn = 100~199 Station SD bin numbers...

  • Page 109: Night Transfer Button

    1. Press Night Transfer 2. Press the desired Mode number: • Press for Day Mode (LED remains off). • Press for Day2 Mode (LED flashes red). • Press for Night Mode (LED is solid red). Strata CIX DP5000-series Telephone UG 01/08...
  • Page 110 4. Enter the Phone Name that corresponds with that DN ID. 5. Press to register the name and move on to the next Phone name entry. (Hold) 6. Press softkey. RTRN 7. Repeat steps 1~4 to program additional names. Strata CIX DP5000-series Telephone UG 01/08...

  • Page 111: Recommended Headsets

    Recommended Headsets (Hold) 7. Repeat steps 4~6 to enter another Door Phone name. For an extensive list of recommended and supported headsets please visit Toshiba\qs System SD/Name website at www.telecom.toshiba.com Important! If you experience any electrical interference when using a wireless headset, please follow headset manufacturer\qs recommendations or ensure the headset base unit is at least six inches from your telephone.

  • Page 112: Auto Or Carbon Setting

    4. Enter the ILG number whose name you wish to change (001~128), if you enter 001 display will show ILG 001 5. Enter the name/label for the ILG. 6. Press to save your changes. (Hold) 7. Repeat steps 4~6 to change addition ILG names. Strata CIX DP5000-series Telephone UG 01/08...
  • Page 113 Spdial 3. Press to toggle On/Off. Msg LED On: Low Msg LED Off: Normal (default) 4. Press to set the option. Hold 5. Go off-hook, then on-hook to exit the program mode. Strata CIX DP5000-series Telephone UG 01/08...

  • Page 114: Headset Transmit Level Adjustments

    3. Set the headset transmit level using FB1, FB2 and FB3. For Single Line Telephone (SLT), use 1,2,3 and Msg. See table below. 4. Press Hold 5. Go Off-hook, then on-hook to exit the program mode. Strata CIX DP5000-series Telephone UG 01/08...

  • Page 115: Handset Level Adjustments

    Hold 4. Press (Spkr) 5. Go off-hook, then on-hook to exit the program mode. The telephone returns to the idle mode. ‰ To adjust the Handset Transmit Level for DP5000-series telephones 1. Press (simultaneously). Hold 2. Press Redial 1.
  • Page 116 ‰ To adjust the Handset or Headset Receiver Level for DP5000-series telephones 1. Press (simultaneously). Hold 2. Press Redial 3. Set the level using the buttons shown in the table below. Press simultaneously. The LCD displays “DP PROGRAM (Hold) 4. Press to set the option.
  • Page 117 (Mic) (Vol) ▲ repeatedly. (Vol) ▼ Each time you press , the contrast increases or (Vol) ▲ (Vol) ▼ decreases. There are a total of 13 different contrast levels available. Strata CIX DP5000-series Telephone UG 01/08...
  • Page 118 3. Press . LED On = 2000 telephone. LED Off = 5000-series telephone. 4. Press (Hold) 5. Lift the handset to exit programming mode. Wait a few seconds for the telephone to reset itself. Strata CIX DP5000-series Telephone UG 01/08...

  • Page 119: Date And Time Setting

    Note H=hour, M=minute and S=seconds. Use leading zeros: 060530 = 6:05AM and 30 seconds; 143045 = 2:30PM and 45 seconds. Speaker 3. Press Redial You hear a confirmation tone. 4. Press Spkr The telephone returns to the idle mode. Strata CIX DP5000-series Telephone UG 01/08...

  • Page 120: Telephone Programming Mode

    (Hold) 5. Go off-hook, then on-hook to exit the program mode. Note Please see your System Administrator to have Features assigned to the Flex or Msg buttons, this will be done through eManager. Strata CIX DP5000-series Telephone UG 01/08...

  • Page 121: Call Waiting And Camp-On Ring Tone Over Handset/Headset Option

    Call Waiting and Camp-on Tones can be sent, as an option, to the telephone handset or headset, in addition to the speaker. Follow these steps to turn handset/headset Call Waiting and Camp-on tone On/Off for a DP5000-series telephone. The default is Off.
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This manual is also suitable for:

Dp5000 series

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