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Handset Key Description
Voicemail Notification Key
Mute Key
Redial Key
Hands free / Loudspeaker Key
Volume Up / Volume Down
Transfer Key
Hold Key
Speed Dial Key
Issue 6 20.11.14
Responding to a help request
The supervisor can accept or deny the agent's call
by pressing their soft keys in the display. If the
supervisor accepts help – the agent can then choose
to talk to the supervisor keeping the caller on hold,
press Join to conference or return to go back to the
caller.
Call Back
When you have dialed a busy extn, press the ACB
key above
key to set an automatic call back on
the extn. Your phone will ring when they are free.
Toshiba
Supervisor Handset
Quick Guide
(DP5000 Handsets)

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   Summary of Contents for Toshiba DP5000

  • Page 1

    Hands free / Loudspeaker Key Toshiba the extn. Your phone will ring when they are free. Supervisor Handset Volume Up / Volume Down Quick Guide (DP5000 Handsets) Transfer Key Hold Key Speed Dial Key Issue 6 20.11.14...

  • Page 2

    Possible Keys Programmed Basic call handling Log In (At beginning of shift) Press Internal key Answer a call ACD Log in/out Press Log in / out key lift receiver or press headset switch if using a By pressing their internal key and the ACD Login Enter Agent number ___________ headset key the system will prompt the agent to log in to...

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