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Toshiba DP5000-Series User Manual

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TOSHIBA
Business Communications Division
®
DP5000-Series
Telephone User Guide
May 2009

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  Summary of Contents for Toshiba DP5000-Series

  • Page 1 TOSHIBA Business Communications Division ® DP5000-Series Telephone User Guide May 2009...
  • Page 2 Toshiba Business Communications Division sells its products through Authorised Dealers. Our Dealers are certified in Sales and Technical Training for Toshiba products, and focus on providing the best possible customer experience. Dealer services include: network assessments, product recommendations, installations, and ongoing technical and sales support.
  • Page 3 WEEE COMPLIANCE STATEMENT Business products that can be clearly distinguished from consumer products. Following information is only for EU-member states: The use of the symbol indicates that this product may not be treated as household waste. By ensuring this product is disposed of correctly, you will help prevent potential negative consequences for the environment and human health, which could otherwise be caused by inappropriate waste handling of this...
  • Page 4 LICENSE AGREEMENT Toshiba Information Systems (UK) Limited acting through its Business Communications Division ("TIU") - License Agreement. IMPORTANT: This License Agreement ("Agreement") is a legal agreement between the customer ("You") and TIU in respect of any switches, processors or other telecommunication products made available by TIU from time to time each of which is a "Product"...
  • Page 5 Toshiba Strata CIX. Toshiba does not endorse, warrant nor assume any liability in connection with such third party products or services.
  • Page 6 This page is intentionally left blank.
  • Page 7: Table Of Contents

    Chapter 2 – The Basics Customising Your Telephone ....................11 Volume Control ......................11 Volume Control for the Single Line Telephone .............12 LCD Contrast........................13 Brightness Control ......................13 Backlight On/Off ......................14 Keystrip Labels ........................15 Ring Tones .........................15 Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 8 Alarm Notification Button ....................31 Automatic Busy Redial ......................31 Automatic Callback ......................32 Background Music ......................33 Call Forward ........................34 System..........................34 Station ..........................34 Station Call Forward Categories..................35 Call Forward Settings .....................35 Station Call Forward Procedures ..................36 Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 9 Turning On/Off MW LED on Another Extension............54 Microphone Cut-Off ......................55 Off-hook Call Announce....................56 Override Calls ........................57 Busy Override.........................57 Do Not Disturb Override ....................57 Executive Override ......................58 Destination Restriction/Traveling Class Override............58 Class of Service Override ....................58 Privacy Override......................59 Paging ..........................59 Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 10 DSS Console ........................74 DSS Buttons........................74 Calling a Station ......................74 Transferring to an Idle Station..................75 Call Transfer with Camp-on ...................76 Call Answering (Outside Line)..................76 Speed Dial........................76 Paging ..........................77 Call Forward Override (DSS Override)................77 Night Transfer Button.....................77 Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 11 DNIS Name ........................98 System Features .........................99 Direct Inward System Access (DISA) Security Code ............99 Date and Time Setting .....................101 Telephone Programming Mode ..................102 Initialise Telephone Settings..................102 Call Waiting and Camp-on Ring Tone Over Handset/Headset Option......103 Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 12 Msg / Feature Button Activation / Deactivation............106 Appendix A – References Call Forward ........................107 Soft Keys..........................111 Button Labels ........................112 Appendix B – Hardware Connections DP5000-Series Telephone Tilt Angles ................117 Wiring ..........................119 User Notes........................121 Index Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 13: Introduction

    Introduction This user guide describes how to use the Toshiba DP5000-series telephones with the Strata CIX670, Strata CIX200, Strata CIX100, Strata CIX100-S, and Strata CIX40 telephone systems. These include: • Strata DP5000-series digital telephones shown in Table 1 on Page •...
  • Page 14: How To Use This Guide

    How to Use This Guide This guide provides in-depth instructions for the DP5000-series telephones and their features. Most telephone users can use the “Strata CIX DP5000-series Quick Reference Guide” instead of this guide.
  • Page 15 Grey words within the printed text denote cross-references. In the electronic version of this document (Library CD-ROM See Figure 10 or Partner Portal download), cross-references appear in blue hypertext. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 16: Related Documents/Media

    Publication Information on the back of the document’s title page. Refer to the following for more information: • Strata CIX DP5000-series Telephone Quick Reference Guide • Strata CIX Programming Manual • Strata CIX My Phone Manager User Guide •...
  • Page 17: Chapter 1 - The Grand Tour

    The Grand Tour The DP5000-series digital telephones connected to a Strata CIX telephone system include a wide selection of digital telephone models and matching digital add-on modules and a 60-button DSS Console. See Table 1 for more details. Through dynamic soft key assignments, the LCD telephones provide easy access to...
  • Page 18 • Half duplex Speakerphone • Headset I/F • Ringing LED • Non-display 10 Button Digital Telephone: • 4 line LCD with back light option • Half duplex Speakerphone • Headset I/F • Ringing LED Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 19 • Headset I/F • Ringing LED 10 Button with Electronic LCD Labels: • 9 line LCD with back light • Half duplex Speakerphone • Headset I/F • Ringing LED • Dedicated Call History Button Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 20 The Grand Tour The DP5000-series telephone upgrade options include: Table 2 DP5000 Series Add-on Modules Description Image 10 Button ADM for DP5000-series • LCD programmable key strip with back light 20 Button ADM for DP5000-series • Paper Key Strip 60 Button DSS for DP5000-series •...
  • Page 21: Dp5000-Series Telephone Overview

    The Grand Tour DP5000-series Telephone Overview DP5000-series Telephone Overview The illustration of the DP5000-series telephone shown below gives a general idea of the basic attributes found on most of these telephones. The positioning of the buttons varies per telephone model.
  • Page 22: Fixed Buttons

    Fixed Buttons The fixed buttons on the dial pad help perform standard functions quickly and easily. Layouts Fixed buttons are laid out differently on the DP5000-series telephones. Single Line Telephone 9-line LCD Telephone Fixed buttons are located below the dial pad.
  • Page 23 See “Speed Dial” on page Redial Press to dial the last telephone number called (internal or external). If you have Automatic Line Selection, lift the handset first. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 24: Programmable Feature Buttons

    Programmable Feature Buttons are Note numbered bottom to top, left to right (shown right). Key Strip The key strips on the DP5000-series telephones and add-on modules are either electronic (programmable) or paper (refer to Table 1 Table Programmable Feature Button...
  • Page 25: Lcd

    A plus sign + on the LCD indicates there is more data to display. Press advance through the information. Lines 4~8 will indicate Programmable Feature Button labels. Line 9 will display the Soft Keys (See “Soft Keys” on page 10). Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 26: 4-Line Lcd Display

    The dynamic feature associated with the NEXT CALL BACK CNCL Soft Key is displayed on the bottom line of the LCD display directly above each Soft Key button. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 27: Chapter 2 - The Basics

    The Basics This chapter reviews the basic operations of the DP5000-series telephones. The instructions apply to all telephone models, except when noted otherwise. Customising Your Telephone Volume Control The Volume Control instructions for the Single Line Telephone are on the next Note page.
  • Page 28: Volume Control For The Single Line Telephone

    To adjust Ring Tone Make sure the telephone is idle and the handset is on-hook. Press the Vol s to increase volume and Vol t to decrease volume. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 29: Lcd Contrast

    3. Press softkey to decrease brightness. 4. Lift the handset off-hook / on-hook to save the settings. Bright Use the buttons in steps 2 and 3 on the 10 button LCD Add-on Note Module. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 30: Backlight On/Off

    Synchronised Synchronised Synchronised Synchronised Synchronised 30 (Default) Synchronised Synchronised Always Off None FB1 is the lower left key, FB2 in the next up, FB3 is above FB2, and FB4 is Note above FB3. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 31: Keystrip Labels

    5. Press the same button that you pressed in Step 2 ( or extension). Two beeps is a confirmation tone and “DATA PROGRAMMED” displays on your LCD. 6. Lift the handset off-hook/on-hook to save settings. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 32: Dial Pad And Button Beeps

    On/Off. Msg LED On: buttons beep. Msg LED Off: buttons do not beep. 4. Press to set the option. 5. You must also go off-hook, then on-hook to exit the program mode. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 33: Speakerphone/Microphone Sensitivity Adjustment

    When you are using the speakerphone, high ambient noise levels may cause the party you are talking with to be to cut off frequently. If this happens, follow these steps to lower the sensitivity of the microphone on a DP5000-series telephone. The default is normal sensitivity.
  • Page 34 For this room environment, please consider the DP5130F-SDL model (half duplex speakerphone). • When using a SIP Trunk backbone Toshiba recommends the IP5131F-SDL model, which is optimized for a full IP environment. Key Considerations for Better Call Quality •...
  • Page 35 The Basics Ring Tones • Should an echo occur, simply pause a moment to allow the echo canceller to re- adjust. Continue to follow the steps above for better call quality. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 36: Telephone Terminology

    The Basics Telephone Terminology Telephone Terminology When making or receiving calls on your DP5000-series telephone you may experience one or more of the following call features depending on how your telephone is configured. • Line – is synonymous with trunk which is the line that connects you to the PSTN (Public Switched Telephone Network).
  • Page 37: Making A Call

    The extension button, Spkr and Mic LEDs light. Digits display as they are dialled. Call progress tones (Ringback Tone, Busy Tone, etc.) are heard through the speaker. 2. When connected, continue using the speakerphone or lift the handset to continue the conversation. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 38: Dial Directory

    The Basics Making a Call Dial Directory This feature is supported on DP5000-series telephones with an LCD display running on Strata CIX R5.1 (or higher) software. Calls can be made by selecting a name from the alphabetical telephone directory. To access the Directory 1.
  • Page 39 The Basics Making a Call 9 Line LCD Display - Dial by Name Screen Stick the Toshiba provided "Shift" label under the lower-left button and the Note "Hist" label under the lower-right button as shown in the figure above. The stickers are provided in the telephone box.
  • Page 40: Answering A Call

    Speaker LED flashes Red. • In order to perform any additional functions with this call (like a transfer or hold) the call must be properly answered to gain full call control. Perform the same steps Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 41: On A Call

    This feature enables you to place a call on hold so that only you can retrieve it. While on a call, press twice. That line’s LED flashes green while appearances of the line at other stations are steady red (in use). Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 42 Consultation Hold 1. While on a call, press . The call goes on hold. 2. Dial another line. Line 3. Transfer the call or return to the held call by pressing its button. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 43: Led Indicator Details

    10 pulses/second 2 pulses/second Conference 10 pulses/second steady LEDs on the telephone flash at different speeds depending on the function Note performed. Flash rates can be found under “LED Indicator Details” on page Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 44: Chapter 3 - Feature Operations

    Feature Operations Account Code Calls Feature Operations This chapter gives you more details about your DP5000-series telephone’s advanced functions. An alphabetical list of supported features has been compiled in this chapter for fast and easy reference. Account Code Calls Account Codes (Forced or Voluntary) can be used for a variety of reasons including billing, tracking, and line restriction applications.
  • Page 45: Forced Account Codes

    You can bypass Forced Account Code requirements with three emergency numbers, including 999or 112. See your System Administrator for these numbers: 999 or 112 _______ _______ Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 46: Voluntary Account Codes (Verified/Non-Verified)

    3. Enter the account code digits. The prompt disappears upon entry of the first account code digit. After the account code is entered, the connection is restored and the LCD shows the time. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 47: Advisory Messages

    To clear the registered message 1. Go off-hook or press your extension button to hear dial tone. #412 2. Press 3. Go on-hook or press to release the line. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 48: Alarm Notification Button

    (five to 60 seconds) after a connection is made, you hear a muted ring for another 30 seconds, then the call disconnects. To cancel Automatic Busy Redial Auto Busy Redial #442 Press or extension + Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 49: Automatic Callback

    If you were attempting to make an outside call, the telephone number is automatically dialled, including the account code or override codes that were used. To cancel ACB Auto Callback #431 Press or extension button + Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 50: Background Music

    To enable background music over your external paging speakers #492 Press an extension button + + n + , where n is the music source 1~15. To cancel background music over your external paging speakers #493 Press an extension button + Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 51: Call Forward

    Call Forward must be set prior to receiving the call. The following calls to your station can be forwarded: • Internal calls • Auto Attendant calls • Outside lines that ring only your station • Transferred internal or incoming line calls Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 52: Station Call Forward Categories

    DND mode or when you don't answer a call within a preset number of rings. • Call Forward Cancel – Cancels the set Call Forward feature. Notice that each category of Call Forward has a different code for cancelling. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 53: Station Call Forward Procedures

    Table 15 on Page 109, (tone) refers to three short tones used as a Note confirmation tone and will play at that point in the sequence to confirm your input was accepted. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 54: Call Forward Examples

    2. Use the soft keys (Next, Prev, Call or Exit) to view and place calls. Caller ID is displayed when a call is first answered and will be displayed for the Note first 15 seconds of the telephone call. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 55: Call Park Orbits

    When a parked call recalls your telephone, the LCD shows the line or extension that is recalling and the orbit number. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 56: Call Pickup

    If these types of calls occur at the same time, the pickup priority is station-to- station and then Page calls in the order of occurrence. In some systems, this feature can be applied to pick up All Call Page exclusively. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 57 • If more than one call is on hold, the call on the telephone’s lowest button number is picked up. • Ringing calls are picked up over held calls as a priority. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 58: Call Transfer

    3. Transfer with Camp On: If the station to which you want to transfer the call is busy, you may hang up and the transferred trunk or station will be camped on to the busy destination. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 59: Call Waiting

    (the Line LED flashes green - incoming call). This disconnects the current call and connects you to the transferred call. The extension or Line LED flashes green (in-use). Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 60: Caller Id

    When the Master of the conference hangs up, the control is automatically Note transferred to the first internal station added to the conference call. If no other internal stations are included in the conference call, the call will be disconnected. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 61: Adding Voice Mail To A Conference

    Now, all parties in the conference can listen to or record a message to this voice mailbox. Only the Master can control the VM with touchtones or Soft Keys. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 62: Supervising A Tandem Call

    You must be a conference master to perform the Add, Split and Drop Important! features. The conference master is the person that initiates the conference call. If that person drops from the conference, the first person added to the conference becomes the conference master. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 63 4. Press the blinking DN where the first caller/Conference was placed on hold. 5. Press twice to join all parties together. To Split from a conference 1. While in a conference call on a DP5000-series phone, press the (Split) soft SPLT key or Split button.
  • Page 64: Direct Inward System Access (Disa)

    The original party is put on-hold. You can call a station even if the DSS LED shows busy (steady red). Release 2. Announce the call...or transfer the call by hanging up or pressing You can transfer the call to an idle or busy station. Note Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 65: Do Not Disturb

    Success Tone). The LED lights steady red and DND mode is activated for that extension on your telephone. To deactivate DND Do Not Disturb #6092 Press (hear Success Tone). The LED lights goes out and DND mode is de-activated. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 66: Setting Dnd For Another Extension

    Press the specific button or + the Door Lock Number (see above table). The door unlocks for three~30 seconds (set in system programming). The Unlock Door LED is lit while the door is unlocked. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 67: Door Phone(S)

    (in-use) and you are connected to the door phone..or to pick up door phone calls ringing someone else’s telephone, press your #5#5 extension + + directory number of the ringing phone. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 68: Emergency Call

    If your telephone has this assignment, your line LED will flash green when 999/112 someone makes a call. When you answer the call, you can listen in and participate in the conversation. See your System Administrator for more information on this feature. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 69: Emergency Ringdown

    Enter the Change Language access code + the Language Code (see below). : English date format – MM/DD (/YY) : British English – DD/MM (/YY) : French – DD/MM (/YY) : Spanish – DD/MM (/YY) Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 70: Message Waiting

    • If there is a + on the LCD, press the Soft Key to scroll through the messages sent to that extension. • To see who has sent you messages, or to retrieve the messages, press the flashing button. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 71: Turning On/Off Mw Led On Another Extension

    2. Press or hang up to end the call. Method 2 1. Dial the extension that has the Message LED on. 2. Press 3. Press or hang up to release your telephone. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 72: Microphone Cut-Off

    LED is not lit and your microphone Microphn Cut-off works. The functions on Handsfree Answerback and speaker OCA calls for privacy. To turn the microphone ON/OFF Microphn Cut-off Press to toggle between ON/OFF. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 73: Off-Hook Call Announce

    You can toggle as often as you choose. If you do not want the first caller to hear your conversation with the second caller, cover the mouthpiece of your handset. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 74: Override Calls

    On your station, the LCD shows the station number you have overridden. Your LCD displays if the station you called denies DND DND OVR DENY, Override. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 75: Executive Override

    3. Enter the COS Override Code (four digits). You hear dial tone. 4. Dial a telephone number. For security reasons, the override codes are only available on a selected basis. Note See your System Administrator. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 76: Privacy Override

    Page Zone number (01~08, depending on your telephone system). #5#36 To answer an External Page Zone, lift the handset off-hook, dial and enter the Page Zone number (01~08, depending on your telephone system). Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 77: All Call Page

    An Emergency Page overrides Group Pages or All Call Pages to telephone and external paging devices. To make an Emergency Page, lift the handset off-hook, dial To make an Emergency Page to a group, lift the handset off-hook, dial enter the Group number. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 78: Privacy

    Privacy on Line ...or press again to cancel the feature. The LED turns Off. Redial Use this button to redial the last number dialled from your telephone. Redial To redial the last number, press Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 79: Speed Dial

    DP5000-series digital telephone ...or press the button on any telephone. 2. Dial the Station or System Speed Dial Number. Station Speed Dial numbers occupy numbers 100~199. System Speed Dial numbers occupy numbers 200~999. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 80: Storing A System/Station Speed Dial Number

    1. Stations must be assigned/enabled Speed Dial capabilities in system programming by an Administrator in Program 200-30 (System SD) and Program 200-35 (Station SD). 2. Refer to Table 10 on page 65 to see how to enter into a speed dial phone number. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 81: Advanced Speed Dial Operation

    SD location. If SD 100 contains 40 digits, then 8 of those digits would be stored in SD 101. If you save other digits to SD101 they will over-write the eight digits automatically stored there. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 82: Storing Personal Speed Dial Names

    Personal SD 5859 directory (nine characters Notes max). • To store #, press You can enter • To store *, press alphanumeric characters from the dial pad (shown right and in Table 11). Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 83 7. Go off hook. The telephone exits User Programming Mode. 8. Test the Personal SD entry by pressing the Personal SD Soft Key. Look for the name in the entry and press the Soft Key associated with that name. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 84: Tone First / Voice First Signalling

    The ability to switch between the two is setup by the System Administrator. To change the signalling method while placing the call 1. Enter the extension number 2. Press to turn on Tone First Signalling. 3. Press to turn on Voice First Signalling. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 85: Tone/Pulse Dialling

    The Tone LED lights steady red and you are able to send touchtones with your dial pad. The feature is cancelled when the call is completed. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 86: Uniform Call Distribution

    The caller may hear the Music on Hold (MOH) or Ring Back Tone (RBT) depending on the configuration. If the call cannot be answered within the preconfigured time, the call is routed to an overflow destination. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 87: Login/Logout

    Logout - from Agent Station #6161 Login - Agent Station (DN) from another station #6162 Logout – Agent Station (DN) from another station where DN = the Directory number of the agent station. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 88 Feature Operations Uniform Call Distribution Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 89: Chapter 4 - Adm/Dss Console

    Add-on Modules ADM/DSS Console This chapter provides an overview of the optional units that can be connected to the DP5000-series telephones (except the Single line telephone). Add-on Modules The following Add-on modules provide additional buttons: • 10 Button LCD Module, up to two supported per telephone.
  • Page 90: Adm

    • A DSS LED will flash red while making a call and turn intermittently green once connected. • An outside Line LED is green when the outside line is in use by your extension. It is red if it is in use by another telephone user. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 91: Adding An Adm

    Please read the caution, if you are connecting the ADM with the telephone or moving the telephone with the ADM. CAUTION! Unplug the line cord from the DP5000-series telephone before attaching the ADM. Plugging the ADM cable in while the DP5000-series telephone is powered will damage or impair the functionality of the telephone, ADM or both.
  • Page 92: Dss Console

    A station call with a DSS button can be made on-hook or off-hook, and with Voice First or Tone signalling. After pressing the button, treat the call like any other station call made from a digital telephone. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 93: Transferring To An Idle Station

    When the called station answers the call, the DSS LED stays steady red, and the Line LED becomes steady red. 4. If the station does not answer before a period set in system programming, the call recalls your station. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 94: Call Transfer With Camp-On

    Your ADM or DSS console may be equipped with (Speed Dial) buttons that can be programmed to dial telephone numbers or to access features. buttons on either the ADM or DSS console function like buttons on digital telephones. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 95: Paging

    1. Press 2. Press the desired Mode number: • Press for Day Mode (LED remains off). • Press for Day2 Mode (LED flashes red). • Press for Night Mode (LED is solid red). Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 96 ADM/DSS Console DSS Console This page is intentionally left blank. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 97: Recommended Headsets

    Headset and Handset Operation The DP5000-series telephone come standard with a built-in headset interface. Recommended Headsets For an extensive list of recommended and supported headsets please visit Toshiba's website at www.telecoms.toshiba.co.uk If you experience any electrical interference when using a wireless...
  • Page 98: Auto Or Carbon Setting

    2. Press and press 3. Press to toggle On/Off. Msg LED On: CARBON Msg LED Off: AUTO (default) 4. Press to set the option. 5. Go off-hook, then on-hook to exit the program mode. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 99 2. Press and press 3. Press to toggle On/Off. Msg LED On: Low Msg LED Off: Normal (default) 4. Press to set the option. 5. Go off-hook, then on-hook to exit the program mode. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 100: Headset Transmit Level Adjustments

    Headset and Handset Operation Headset Transmit Level Adjustments Headset Transmit Level Adjustments To set the level of the Headset Transmitter for DP5000-series telephones 1. Press (simultaneously). 2. Press 3. Set the headset transmit level using FB1, FB2 and FB3. For Single Line Telephone (SLT), use 1,2,3 and Msg.
  • Page 101: Handset Level Adjustments

    FB1, LED Off: DP5000 ECM handset (default) 4. Press to set the option. 5. Go off-hook, then on-hook to exit the program mode. To adjust the Handset Transmit Level for DP5000-series telephones 1. Press (simultaneously). 2. Press 3. Set the level using FB1, FB2 and FB3.
  • Page 102 Headset and Handset Operation Handset Level Adjustments To adjust the Handset or Headset Receiver Level for DP5000-series telephones 1. Press (simultaneously). 2. Press 3. Set the level using the buttons shown in the table below. Handset / Headset Receiver Level...
  • Page 103: Chapter 6 - User Programming

    • Enter numbers in your personal Speed Dial list • Program One Touch and Programmable Feature Buttons • Register Call Forward assignments • Assign Message Waiting Keys • Assign the background music (BGM) source to be played over the telephone’s speaker Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 104: Programming Feature Buttons

    Programmable Feature Button or through an access code. User Programming enables users to customise these features: • Programmable Feature Buttons – The DP5000-series telephones have 10 or 20 Programmable Feature Buttons to which the user can assign any one of approximately 50 different features.
  • Page 105: Setting/Changing A Programmable Feature Button's Function

    On hold - Remote Retrieve Release Button On hold - Outside Line Retrieve Release/Answer On hold - Directed Extension Retrieve Split On hold and Incoming Speed Dial Incoming - Any External Call User Programming Mode Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 106: One Touch Buttons

    • Function buttons, except One Touch or a button. • Handset hooking (on-hook/off-hook) cannot be recorded. 4. Press the One Touch button to save the entry. We suggest labelling the One Touch button on your button strip. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 107: To Use A One Touch Button

    – code for All Call Page which allows the user to page the location of the orbited call. To Use a One Touch Button Press the One Touch button. Setting/Changing a Personal Speed Dial Code “Storing a System/Station Speed Dial Number” on page Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 108: Feature Codes

    Incoming - Directed Extension Pickup Ext. button + #5#36 Ext. button + + Page Zone No. (01~08) All Call Page, Group Page and/or External Page Pickup of page #5#5 + Ext. No. of another phone being paged. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 109 LCD Language (Change) Ext. button + + Language No. LCR (Outgoing Call) Ext. button + Message Waiting (MW) #409 Manually turn off MW LED Ext. button + #408 Retrieve a received MW Ext. button + Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 110 Emergency Page - Individual Group Ext. button + Emergency Page - All Groups Ext. button + #5#36 + Page Zone No. (01~08) Answer for External Group Page Ext. button + Repeat Last Number Dialled Ext. butt Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 111 2. Stations must be assigned/enabled SD capabilities in system programming by an Administrator in Program 200-30 (System SD) and Program 200-35 (Station SD). 3. Refer to Table 10 on page 65 to see how to enter into a speed dial number. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 112 User Programming Feature Codes 4. If your telephone does not have a Spdial button, press the * button, then dial the three digit Speed dial number (nnn). This page is intentionally left blank. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 113: Chapter 7 - Administrator Programming

    • LM Key Label – button names on the Add-on module key strip The Admin telephone mode allows speed dial names to be programmed, but the actual speed dial numbers are programmed using the speed dial programming procedures described in the User Guide. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 114: Administrator Mode

    4. Enter the Phone Name that corresponds with that DN ID. 5. Press to register the name and move on to the next Phone name entry. RTRN 6. Press softkey. 7. Repeat steps 1~4 to program additional names. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 115: Door Name

    5. Enter the Speed Dial name/label. 6. Press to save your changes 7. Repeat steps 4~6 to label additional Speed Dials. Phone Key Label and LM Key Label Chapter 4 – ADM/DSS Console. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 116: Station Sd/ Name

    4. Enter the ILG number whose name you wish to change (001~128), if you enter 001 display will show ILG 001 5. Enter the name/label for the ILG. 6. Press to save your changes. 7. Repeat steps 4~6 to change addition ILG names. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 117: System Features

    3. Press , confirmation tone is heard. 4. Enter the new DISA security code + , confirmation tone is heard and display shows Data Programmed. 5. Lift handset off-hook and on-hook to end session. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 118 6. Lift handset off-hook and on-hook to end session. The DISA Security Access Code needs to be defined in the Strata CIX by the Note System Administrator through eManager as it is not set in the default database. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 119: Date And Time Setting

    H=hour, M=minute and S=seconds. Use leading zeros: 060530 = 6:05AM and 30 seconds; 143045 = 2:30PM and 45 seconds. 3. Press You hear a confirmation tone. 4. Press The telephone returns to the idle mode. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 120: Telephone Programming Mode

    This function resets all Programming Mode option settings to their default setting. 1. Press (simultaneously). Mode 2. Press soft key. 3. Press button. 4. Press Vol ▲ 5. Press button. 6. Press 7. Press 8. Go off-hook, then on-hook to exit the program mode. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 121: Call Waiting And Camp-On Ring Tone Over Handset/Headset Option

    Call Waiting and Camp-on Tones can be sent, as an option, to the telephone handset or headset, in addition to the speaker. Follow these steps to turn handset/headset Call Waiting and Camp-on tone On/Off for a DP5000-series telephone. The default is Off.
  • Page 122: Dkt2000 Mode On/Off

    Important! Before a cordless telephone (DKT2204-CT or DKT2304-CT) can share a digital station port with a DP5000-series telephone set, the port must be programmed into 2000 mode. If the mode is not changed to 2000-mode, the DP5000 phone will not work and the display will be blank.
  • Page 123: Single Line Telephone

    Single Line Telephone The Single Line Telephone is the smallest telephone set in the DP5000-series family. This telephone has some variations on button functionality compared to the other DP5000-series telephones. These differences are detailed here. Buttons Some of the fixed buttons are a little different from the other DP5000-series telephones.
  • Page 124: Redial Button Activation / Deactivation

    5. Go off-hook, then on-hook to exit the program mode. Please see your System Administrator to have Features assigned to the Redial Note or Msg buttons, this will be done through eManager. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 125: Appendix A - References Call Forward

    Busy No Answer to Press ext. button + + outside line access code + dest. telephone outside telephone no. no. + + timer ( ) (tone) #6051 Cancel Press ext. button + (tone) Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 126 (tone) + dial the other telephone’s ext. no. + Busy to outside enter other telephone’s Call Forward pass code + + outside line access telephone no. code + dest. telephone no. + (tone) Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 127 (tone) + dial the other telephone’s ext. no. + No Answer to outside enter other telephone’s Call Forward pass code + (tone) + outside line telephone no. access code + dest. telephone no. + (tone) + timer ( ) (tone) Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 128 Your telephone must be enabled in programming to have the ability to change pass codes. #670 Press ext. button + (tone) + dial the dest. ext. no. (tone) + old pass Change Pass Code code + # (tone) + new pass code (tone) + Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 129: Soft Keys

    TALK Makes a voice announcement to a called station that is ringing. TRNS Initiates or completes a Transfer while on an outside call. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 130: Button Labels

    Call Pickup – Press to initiate a ringing Directed Call Pickup of outside line, extension, Pickup and page calls. Do Not Do Not Disturb – Press to lock your station in or out of the Do not Disturb mode. Disturb Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 131 Pause/Resume – Press to pause or resume recording a conversation to a voice PS/RES mailbox or when playing back the recording. Record Record to Voice Mail – Press to record current conversation to voice mailbox. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 132 Feature Code 1 2 3 9 10 11 12 Default Name Label Rename Unused Ext. Prime DN E x t XXXXX (CLID) Secondary/ Ext. Phantom E x t XXXXX DN Key (Caller ID) Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 133 DSS Key D S x Application Start- APP Key A P P Application 900XX #00-#89 Application Start - A C D ACD LogIn Application Application Start - Unavailabl U n A V Application Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 134 Start - A C D ACD Join Application Application Start - A C D Application Monitor Application Start - A C D ACD Shift Application Application Start - A C D Application Status Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 135: Appendix B - Hardware Connections

    Hardware Connections DP5000-Series Telephone Tilt Angles The DP5000-series telephones, except the Single Line Telephone have three tilt positions built into the base. There is also a tilt stand extension that adds an additional 20 degrees of tilt. When the telephone is sitting on a desk or table there are a total of six different angles of tilt available.
  • Page 136 Hardware Connections DP5000-Series Telephone Tilt Angles DP5000-Series Desk-top Tilt Angle With Tilt-Stand Extension -10° Tilt 0° (no) Tilt DP5000-Series Wall Mount Angles Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 137: Wiring

    Hardware Connections Wiring Wiring The connectors on the DP5000-series telephones are identified with icons. The connector icons and their meaning are shown below. Connectors Ext. Speaker Line Cord Headset Handset (To Strata CIX System) Speaker (BESCB) Cable Clips Headset Cord...
  • Page 138 When the tilt stand extension is used, simply remove the line cord from under the rear cable clip. This will allow the tilt stand extension to deploy without strain on the line cord. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 139: User Notes

    User Notes 1. Safety Approval Toshiba Information System (U.K.) Ltd declare that the Strata CTX and Strata CIX product ranges comply with the EEC's LVD directive, (Directive No. 73/23/EEC). The product has been assessed and found to comply with EN60950-1:2001,BS 6789- 2, TBR21 and TBR38.
  • Page 140 Passive extender units for Strata CIX product TNV3 LEXU-A, LEXU-B, Passive extender units for Strata CIX product SELV LCNU-B1A Any peripheral apparatus connected to the above ports must have the same EN60950 classification. ie. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 141 IEE wiring regulations, aka BS7671:1992 or the latest edition of this standard. 1.4. Environmental Installation details. The Strata CIX & Strata CTX is designed to work within the following environmental conditions: • Operating temperature 0oC to 40oC • Humidity 20% to 80% Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 142 User Notes 2. EMC Compliance Toshiba Information Systems (U.K.) Ltd declare that the Strata CIX, CTX100 & Strata CTX670 complies with the EEC's EMC directive, Directive No. 89/366/EEC as amended by directive 92/31/EEC. The product has been assessed and found to comply with the following product specific standards: •...
  • Page 143 3. Type Approval Declaration Toshiba Information Systems (UK), Ltd, (TIU), hereby declares that the Strata CTX & Strata CIX product range complies with the requirements of the EC Directive 1999/5/ EC, (aka Radio & Telecommunications Terminal Equipment Directive). A manufacture's Declaration under this Directive allows connection to the relevant Public Network Services and the right to place the Product on the market.
  • Page 144 The system must be installed in accordance with BS6701 parts 1 and 2, the latest issue shall apply. Toshiba Information Systems claim approval to OFTEL general variation NS/V/1235/ P/100020. The information contained in this paragraph supports Toshiba's claim: The following features require the interconnection of 2 or more exchange lines.
  • Page 145 Call from D/phone B 1 s On 1 S Off 11. 2000Hz 10Hz Busy/DND Override Intrpt T1-0.5s ON T2-0.5s On Repeat Recall Indication Emergency 12. 860/1180Hz (T1) & Ring down Call 1300/1780Hz (T2) Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 146 In callPrgmg Operation 2 bursts of 0.125s 12. 2000Hz accepted 13. 2000Hz 0.75s On Prgmg Operation rejected 14. 350/440Hz 1s On 2s off repeat CFD stutter dial tone 4.2 System Port to Port losses. Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 147 -5.2 -5.2 -0.5 - Values indicate a transmission loss. 4.3 Loudness Ratings The table below lists the measured loudness rating of the Toshiba proprietary terminals. SLR and RLR @ 0km PSTN. (All values are +/-1dB) PDKU2A/BDKU/BDKS/BWDKU ITS-A Sys Port: Type:...
  • Page 148 Hardware Connections User Notes Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 149 87, override, callback, station, callback cancel, 87, system, hold, call history, line selection, call hold, automatic hold, calling, call park, orbits, Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 150 (verified/non- do not disturb, 48, verified), override, door lock, control, group pickup, door name, door phone, calling, handset calling, drop, handsfree answerback, DSS, Hold, buttons on ADMs and DSS consoles, hold, call answering, Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 151 Mic button, 7, 24, private network access, microphone, 7, 20, 24, 55, Strata CIX DP5000-series Telephone User Guide 05/09...
  • Page 152 63, 87, voluntary account codes (verified/non- names, verified), personal, station, system, speed dial (DADM or DSS), Spkr button, answering, split, start application, station speed dial/name, storing speed dial names, system features, speed dial/name, Strata CIX DP5000-series Telephone User Guide 05/09...

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Dp5000 series