Troubleshooting - VTech Safe & Sound User Manual

Appendix

Troubleshooting

If you have difficulty with your video and audio monitor, please try the
suggestions below. For customer service, visit our website at
www.vtechcanada.com or call 1 (800) 267-7377.
My video and audio monitor does not work at all.
• Make sure the baby units, parent unit and the batteries are installed and charged
correctly (pages 2 to 12). For optimum daily performance, charge the parent unit when
it is not in use.
• Make sure the power adapters are securely plugged into the outlet not controlled by a
wall switch.
• Make sure the adapter cords are plugged firmly into the baby units and parent unit.
• Make sure the baby units and the parent unit are turned on.
• The parent unit may be too far away from the baby units. Move the parent unit closer to
the baby units (but not less than 3 feet).
• Unplug the electrical power to the baby units and parent unit. Wait for approximately
15 seconds, then plug it back in. Turn on the baby units and the parent unit. Allow up to
one minute for the baby units and the parent unit to synchronize.
• Install the correct type of batteries in the baby units and
orientation between the battery and metallic contacts inside the battery compartment. between the battery and metallic contacts inside the battery compartment.
• Charge the battery in the parent unit for up to 12 hours.
• If the parent unit battery is completely depleted, it may take up to 30 minutes to charge
the parent unit before it can be used for a short time (page 13).
• Remove the battery and then install it again. If that still does not work, it may be
necessary to purchase new batteries.
• Large obstructions may impact the reception. Try to relocate the baby units, away from
large obstructions such as walls and doors.
• Other electronic products may cause interference with your video and audio monitor.
Try installing your video and audio monitor as far away from these electronic devices
as possible: wireless routers, radios, cellular telephones, intercoms, room monitors,
televisions, personal computers, kitchen appliances and cordless telephones.
The video and audio monitor produces high-pitched noise.
• The parent unit may be too close to the baby units. Make sure the parent unit and the
baby units are at least 3 feet away from one another.
You may be too close to the baby unit when you press and hold TALK. Make sure the
•
parent unit and the baby units are at least 3 feet away from one another.
• You may have set the sensitivity level too high. You may need to adjust the sensitivity
level to a lower level to avoid audio feedback (page 23).
follow the proper polarity
inside the battery compartment.
You may need to adjust the sensitivity
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