Troubleshooting - VTech BM2500 User Manual

8.

TrOUBLESHOOTING

If you have difficulty with your video and audio monitor, please try the
suggestions below.
My video and audio monitor does not work at all.
• Make sure the baby unit and the parent units are installed correctly
(pages 5 to 10).
• Make sure the parent unit battery pack is installed
optimum daily performance, charge the parent unit when it is not in use.
• Make sure the power adapters are securely plugged into the wall
outlet.
• Make sure the adapter cords are plugged firmly into the baby units
and parent unit.
• Make sure the baby units and the parent unit are turned on.
• The parent unit may be too far away from the baby units. Move the
parent unit closer to the baby units (but not less than 1 metre).
• Unplug the electrical power to the baby units and parent unit. Wait
for approximately 15 seconds, then plug it back in. Turn on the baby
units and the parent unit. Allow up to one minute for the baby units
and the parent unit to synchronise.
• Install the correct type of batteries in the baby units and follow the
proper polarity orientation between the battery and metallic contacts
inside the battery compartment.
• Charge the battery in the parent unit for up to 12 hours.
• If the parent unit battery is completely depleted, it may take up to
30 minutes to charge the parent unit before it can be used for a short
time (page 11).
• Remove the battery and then install it again. If that still does not
work, it may be necessary to purchase new batteries.
• Large obstructions may impact the reception. Try to relocate the
baby units, away from large obstructions such as walls and doors.
• Other electronic products may cause interference with your video
and audio monitor. Try installing your video and audio monitor as far
away from these electronic devices as possible: wireless routers,
radios, cellular telephones, intercoms, room monitors, televisions,
personal computers, kitchen appliances and cordless telephones.
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(pages 8 to 9). For