Troubleshooting - VTech VM321 User Manual

Appendix

Troubleshooting

If you have difficulty with your baby monitor, please try the
suggestions below. For customer service, visit our website at
www.vtechbabymonitors.com or call 1 (800) 595-9511. In
Canada, go to www.vtechcanada.com or call 1 (800) 267-7377.
My baby monitor does not work at all.
• Make sure the baby unit, parent unit and the batteries are installed and
charged correctly (pages 7 to 13). For optimum daily performance,
charge the parent unit after use.
• Make sure the power adapters are securely plugged into the outlet
not controlled by a wall switch.
• Make sure the adapter cords are plugged firmly into the baby unit and
parent unit.
• Make sure the baby unit and the parent unit are turned on.
• The parent unit may be too far away from the baby unit. Move the parent
unit closer to the baby unit (but not less than 3 feet).
• Unplug the electrical power to the baby unit and parent unit. Wait for
approximately 15 seconds, then plug it back in. Turn on the baby unit
and the parent unit. Allow up to one minute for the baby unit and the
parent unit to synchronize.
• Install the correct type of batteries in the baby unit and watch carefully
the proper polarity
contacts inside the battery compartment.
• Charge the battery in the parent unit for up to
• If the parent unit battery is completely depleted, it may take up to 30
minutes to charge the parent unit before BATTERY LOW AT PARENT
UNIT appears on the screen (page 13).
• Completely remove and install the batteries again. If that still does
not work, it may be necessary to purchase new batteries.
• Significant amount of obstructions between baby unit and parent unit
such as walls, ceilings and buildings. Try moving the baby unit to another
part of the room.
• Other electronic products may prevent the baby unit and the parent
unit from communicating with each other. Install the baby monitor as far
away from these electronic devices as possible: wireless routers, radios,
cellular telephones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and cordless telephones.
(+ and -) markings
31
between the battery and metallic
XX hours.