Troubleshooting - VTech BM2000 User Manual

6.

TrOUBLESHOOTING

If you have difficulty with your audio monitor, please try the suggestions
below.
My audio monitor does not work at all.
• Make sure the baby unit, parent unit and the batteries are installed
and charged correctly. For optimum daily performance, charge the
parent unit when it is not in use.
• Make sure the power adapters are securely plugged into the outlet
not controlled by a wall switch.
• Make sure the adapter cords are plugged firmly into the baby unit
and parent unit.
• Make sure the baby unit and the parent unit are turned on.
• The parent unit may be too far away from the baby unit. Move the
parent unit closer to the baby units (but not less than 1.5 metres).
• Unplug the electrical power to the baby unit and parent unit. Wait
for approximately 15 seconds, then plug it back in. Turn on the baby
unit and the parent unit. Allow up to one minute for the baby unit and
the parent unit to synchronise.
• Charge the batteries in the parent unit for up to 12 hours.
• If the parent unit batteries are completely depleted, they may take
up to 30 minutes to charge the parent unit before it can be used for
a short time.
• Remove the batteries and then install them again. If that still does
not work, it may be necessary to purchase new batteries.
• Large obstructions may impact the reception. Try to relocate the
baby unit, away from large obstructions such as walls and doors.
• Other electronic products may cause interference with your audio
monitor. Try installing your audio monitor as far away from these
electronic devices as possible: wireless routers, radios, cellular
telephones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and cordless telephones.
The audio monitor produces high-pitched noise.
• The parent unit may be too close to the baby unit. Make sure the
parent unit and the baby unit are at least 1.5 metres away from one
another.
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