Troubleshooting - VTech BM4000-BEAR User Manual

Appendix

Troubleshooting

If you have dffculty wth ths product, please try the
suggestons below. For customer servce, contact VTech
on 1 300 369 193.
My baby monitor does not work at all.
• Make sure the baby unt and the parent unts are nstalled correctly
(pages 2 to ).
• Make sure the parent unt battery pack s nstalled (pages 6 to 7)
and charged correctly (page 9). For optmum daly performance,
charge the parent unt when t s not s use.
• Make sure the power adapters are securely plugged nto the power
outlet.
• Make sure the power adapter cords are plugged frmly nto the baby
unt and parent unt.
• Make sure the baby unt and the parent unt are turned on.
• The parent unt may be too far away from the baby unt. Move the
parent unt closer to the baby unt (but not less than 1 metre).
• Unplug the electrcal power to the baby unt and parent unt. Wat
for approxmately 15 seconds, then plug t back n. Turn on the baby
unt and the parent unt. Allow up to one mnute for the baby unt
and the parent unt to synchronze.
• Charge the battery n the parent unt for up to 3 hours.
• If the battery s completely depleted, t may take up to 30 mnutes
to charge the parent unt before t can be used for a very short tme
(page 9).
• Remove and nstall the battery agan. If that stll does not work, t
may be necessary to purchase a new battery.
• Large obstructons may mpact the recepton. Try to relocate the
baby unt, away from large obstructons such as walls and doors.
• Other electronc products may cause nterference wth your vdeo
and audo montor. Try nstallng your vdeo and audo montor as
far away from these electronc devces as possble: wreless routers,
rados, cellular telephones, ntercoms, room montors, televsons,
personal computers, ktchen applances and cordless telephones.
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