Troubleshooting - VTech Safe & Sound BM1100 User Manual

Appendix

Troubleshooting

If you have dfficulty wth ths product, please try the
suggestons below. For customer servce, contact VTech
on 1 300 369 193.
My audio monitor does not work at all.
• Make sure the baby unt and the parent unt are nstalled correctly
(pages 2 to 5).
• Make sure the parent unt battery pack s nstalled (pages 3 and 4)
and charged correctly (page 6). For optmum daly performance,
charge the parent unt when t s not s use.
• Make sure the power adapters are securely plugged nto the outlet
not controlled by a wall swtch.
• Make sure the power adapter cords are plugged firmly nto the baby
unt and parent unt.
• Make sure the baby unt and the parent unt are turned on.
• The parent unt may be too far away from the baby unt. Move the
parent unt closer to the baby unt (but not less than 1 metre).
• Unplug the electrcal power to the baby unt and parent unt. Wat
for approxmately 15 seconds, then plug t back n. Turn on the baby
unt and the parent unt. Allow up to one mnute for the baby unt
and the parent unt to synchronze.
• Charge the battery n the parent unt for up to 11 hours.
• If the battery s completely depleted, t may take up to 30 mnutes
to charge the parent unt before t can be used for a very short tme
(page 6).
• Completely remove and nstall the battery agan. If that stll does not
work, t may be necessary to purchase a new battery.
• Large obstructons may mpact the recepton. Try to relocate the
baby unt, away from large obstructons such as walls and doors.
• Other electronc products such as HAM rados and DECT cordless
phones can cause nterference wth your audo montor. Try
nstallng your audo montor as far away as possble from these
types of electronc devces.
The audio monitor produces high-pitched noise.
• The parent unt may be too close to the baby unt or another parent
unt. Make sure the parent unt and the baby unt are at least
1 metre away from one another.
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