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Troubleshooting
Operation problems can be due to a variety of causes. The first step in solving them is to make sure that
all cables are securely attached and seated completely in their sockets.
In addition, updating the product's firmware may solve problems that have been discovered and resolved
since the prior version was released. If your product is not running the latest firmware version, we strongly
recommend that you upgrade. See The Firmware Upgrade Utility for details.
Symptom
Erratic behavior
Mouse and/or Keyboard
not responding
Possible Cause
Unit not receiving enough
power
Improper mouse and/ or
keyboard reset
85
Action
Check that the power adapter that was
supplied with the unit is plugged in and
functioning properly
Unplug the cable(s) from the console
port(s), then plug it/them back in
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