Troubleshooting - IOGear GCS1782G Installation Manual

Troubleshooting

Symptom
Mouse / Keyboard not
responding.
USB devices not
responding.
There are ghost images
on the external monitor.
Possible Cause
Improper mouse and/
or keyboard reset.
KVM switch needs to
be reset.
USB ports need to
reset.
PC or OS does not
support USB 2.0.
The distance between the external console and the CS1782 is too
great. The maximum VGA cable distance should not exceed 20m and,
in some cases, may need to be shorter. Replace the VGA cable with
one of an appropriately short length.
34
Action
Unplug the cable(s) from the console
port(s),then plug it/them back in.
Power off all devices on the installation.
Power off the KVM switch; wait five seconds;
then power up
Unplug the device's USB cable from the
USB port on the switch's rear panel, then
plug it back in.
The CS1782 has a built-in USB 2.0 hub,
so will not support PCs or OS that do not
support USB 2.0.