Troubleshooting - IOGear GCS1722 User Manual

Troubleshooting

Operation problems can be due to a variety of causes. The first step in solving them is to make sure that all cables are
securely attached and seated completely in their sockets. In addition, updating the product's firmware may solve problems
that have been discovered and resolved since the prior version was released. If your product is not running the latest firm-
ware version, we strongly recommend that you upgrade. See The Firmware upgrade Utility for details.
Symptom
Erratic behavior. Unit not receiving enough power.
Keyboard and/or mouse need to be reset. Unplug the cable(s) from the console port(s), then plug it/them back in.
No connection to the computer.
KVM switch needs to be reset.
USB devices not USB ports need to be reset.
responding.
Possible Cause
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Use a DC 5 V power adapter if you are not already using one. If you
are already using a power adapter, check that it matches the system
specifications, and that it is plugged in and functioning properly.
Check the cable from the switch to the computer to make sure it is
properly connected.
Power off all devices on the installation; power off the KVM switch;
wait five seconds; then power up.
Unplug the device's USB cable from the USB port on the switch's rear
panel, then plug it back in.
Use the USB Reset hotkey combination (see page 18), to reset the
USB ports.
Action