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You may also reach us online at www.iogear.com/support 24 hours a day. Please be ready to give a brief
description of the problem, and what you were doing when the problem occurred, before calling Service
Support. The Service Support representative will be able to serve you much quicker if you are prepared to
answer the seven questions listed below.
1.
What is the purchase date and serial number of the product?
2.
Were any messages displayed on the screen when the error occurred? If so, what was the exact
wording of the message?
3.
What type of Computer are you using?
4.
When does the problem occur?
5.
Can the problem be reproduced? If so, what are the steps necessary to reproduce the problem?
6.
What version of the OS are you using?
7.
What have you already tried to get the problem resolved?
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