Technical Assistance Center; Cisco Tac Website - Cisco Catalyst 2950 Command Reference Manual

Preface
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a
broad range of features and services to help you to
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You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com,
go to the following URL:
http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product,
technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC
Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
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Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of
service contracts, when applicable.

Cisco TAC Website

The Cisco TAC website allows you to resolve P3 and P4 issues
site provides around-the-clock access to online tools, knowledge bases, and software. To access the
Cisco TAC website, go to the following URL:
http://www.cisco.com/tac
All customers, partners, and resellers who have a valid Cisco services contract have complete access to
the technical support resources on the Cisco TAC website. The Cisco TAC website requires a Cisco.com
login ID and password. If you have a valid service contract but do not have a login ID or password, go
to the following URL to register:
http://www.cisco.com/register/
78-11381-05
Streamline business processes and improve productivity
Resolve technical issues with online support
Download and test software packages
Order Cisco learning materials and merchandise
Register for online skill assessment, training, and certification programs
Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities,
product installation, or basic product configuration.
Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably
impaired, but most business operations continue.
Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects
of business operations. No workaround is available.
Priority level 1 (P1)—Your production network is down, and a critical impact to business operations
will occur if service is not restored quickly. No workaround is available.
Obtaining Technical Assistance
yourself, saving both cost and time. The
Catalyst 2950 Desktop Switch Command Reference
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