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TROUBLESHOOTING
SYMPTOMS
No dial tone
Does not ring
No power on the
handset unit
Does not charge
Range is limited
Interference on
reception
Cannot access
Remote Operation
Excessive static
Incoming calls/ Memo
messages are cut off
Announces
"Memory Full "
The Caller ID panel is
blank
The Caller ID does not
show the caller's
name and / or phone
number.
POSSIBLE SOLUTION / CAUSE
•
Check for the telephone line cord connectors at both ends
that they are pushed in firmly until they click.
•
If you had a power failure or had unplugged the base unit,
replace the handset on the base unit for two to five seconds
to reset the system.
•
Check the RING ON/OFF switch on the handset. Set to the
RING ON position to enable the handset ringer.
•
Check for the telephone line cord connectors at both ends
that they are pushed in firmly until they click.
•
You may have exceeded the Ringer Equivalence Number
(REN) limit of how many phones can be connected to the
same line. The REN total of all devices (printed on the bottom
label of each unit) should not exceed five (5). Disconnect the
appropriate units to lower the REN total.
•
Check for the Ni-Cd battery pack for proper connection inside
the battery compartment on the handset.
•
The handset rechargeable Ni-Cd battery pack may need
charging.
•
Check for the Ni-Cd battery pack for proper connection inside
the battery compartment on the handset.
•
The charging contacts and terminals may need cleaning with
an alcohol-dampened swab.
•
Move the base unit so that it is centrally located in your
residence or office and make sure that the base unit is not
located near appliances.
•
The handset Ni-Cd battery may be weak. Recharge the Ni-
Cd battery.
•
Refer to the section "Improving Cordless Reception".
•
Choose an alternate channel using the SCAN button on the
handset.
•
Refer to the section "Improving Cordless Reception".
•
The password you have entered may be incorrect. Enter the
correct password during OGM playback or within 7 seconds
after the OGM has finished playing.
•
Refer to the section "Improving Cordless Reception".
•
®
The Excursion
36248 will stop recording after 7 seconds of
continuous silence or 7 seconds after the caller hangs up
(VOX feature).
•
Each incoming message recording is limited to two minutes
to conserve message storage space.
•
The 15-minute recording limit may have been reached. Erase
old messages to make room for new messages.
•
Check the power connection.
•
Check the telephone line cord connections.
•
Check the batteries for proper installation.
•
The Caller ID unit will not function until you have Caller ID
service provided by your local phone company. Call your
local phone company to have Caller ID installed on your
telephone line.
•
If you pick up the phone before the second ring, the caller
information will not be correctly received. If you have
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