Care And Maintenance; Troubleshooting - Bell Sonecor BE-3850 Installation And Operating Manual

CARE AND MAINTENANCE

Your BE-3850 telephone has been designed to give years of trouble-free
service. It is a sensitive electronic instrument. To assure its longevity, please
read the following maintenance instructions.
1. Keep the BE-3850 away from heat as high temperatures can shorten the life
of the electrical components and distort or melt its plastic parts.
2. The BE-3850 should be kept free of dust and moisture. If it gets wet, wipe it
dry immediately. Liquids can contain minerals that can corrode electronic
circuits.
3. Handle your BE-3850 gently and carefully. Dropping it can cause serious
damage to circuitry, or the plastic case, which may result in malfunction.
4. Do not use any type of chemical or any abrasive powder to clean the
cabinet. Use only mild detergents on a soft, damp cloth to clean the BE-3850
telephone.
5. The BE-3850 has built-in surge protection circuits that meet or exceed FCC
requirements. However, an incident such as a lightning strike at or near the
telephone lines, could cause serious damage.
6. If the BE-3850 is installed in an area with frequent or severe electrical
storms, it is suggested that the telephone be disconnected during these
storms or that additional surge suppression equipment be added to the
installation.
7. In the case of trouble with the telephone, do not attempt to repair the
telephone yourself. It is the responsibility of users requiring service to report
the need for service to our Service Department. They will make the
necessary arrangements for repair or replacement.
8. If you should have any questions about the operation of your BE-3850
telephone, please call our Service Department at 1-888-663-1505. Or you
may contact Aastra Telecom for technical assistance via our Internet Web
site: www.aastra.com or e-mail: support@aastra.com.
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TROUBLESHOOTING

No dial tone/phone will not dial out.
• Check that the AC power adapter is plugged into a working AC power outlet.
• Check all telephone cord connections or try another wall jack.
• Do a basic reset of the phone: Disconnect the phone from the wall and
remove the battery. Leave for 30 minutes and then re-install as instructed by
the manual.
Can't hear the ring signal.
• Check the ringer volume controls; at the lowest level the ring may not be
heard.
While on a call, you hear another call on the line or experience radio
frequency interference.
• Switch channels to a clear channel.
• Check the wiring for bad connections.
• Do not use this phone within 20 feet of a working microwave. The microwave
produces frequencies in this range which may cause interference. This
interference is normal for all 2.4GHz phones and should not be considered a
product defect.
The caller's name and/or phone number does not appear on the display.
• Make sure you have subscribed to Caller ID service from your local
telephone company and that service has been activated.
• Caller ID service may not work when the phone is connected to a Private
Branch Exchange (PBX).
• The caller has requested that their phone number be suppressed from Caller
ID service, or caller ID service is not available in their area. "Private" or
"Unavailable" will appear on the display.
• You answered the call before Caller ID data was displayed, which usually
occurs after the first ring.
New Call/Message Waiting Indicator doesn't work properly.
• Make sure you have subscribed to voice mail compatible with "FSK" type
signaling (check with your local phone company). Verify that both the "On"
and "Off" signals are activated. If your voice mail product from the local
phone company does not support "FSK" signaling, you may use this feature
as a New Call Indicator only.
Can't receive or make phone calls.
• Check if the phone is set to the correct type of service, either Tone or Pulse.
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