Troubleshooting - Bell Excursion 39280 Owner's Manual

SYMPTOM
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No dial tone
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Will not ring
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Can not dial out
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Memory feature
does not work
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15
OWNER' S MANUAL # 39280 ver. 061703A-1
Page: 15

TROUBLESHOOTING

SOLUTION
Check to see if the handset battery pack is connected inside the
handset battery compartment.
Make sure that the adaptor plug is connected to the base unit.
Check for the telephone line cord connections, Ensure that both
connectors are plugged securely on the jacks.
Ensure that no other telephone is sharing the same line as the
cordless telephone when off-hook.
Test the phone at a different telephone wall jack and listen for a
dial tone.
Test a different phone in the wall jack and listen for a dial tone.
Check the handset RINGER ON/OFF switch. For normal use,
set to ON. The handset will not ring in OFF mode.
The phone or another phone connected to the same line may be
in the off-hook (IN USE) position.
Try a different phone, if the problem still exists, the fault is not
with the unit.
Look for the Ringer Equivalence Number(REN) number
printed underneath your phone(s). Sum up the total REN
numbers for all the phones or answering machines connected to
your telephone line. Your phone(s) may not ring if the REN
total exceeds five(5). Please call your local company to
determine the maximum REN for your calling area.
Press the TALK button on the handset and listen for a dial tone
before dialing out.
Are you in a rotary only area? Set the TONE/PULSE switch to
PULSE.
Try a different phone in the jack. If the problem persists, the
fault is not in the cordless telephone.
Is the phone connected to an answering machine? Disconnect
the answering machine and try to have the phone plugged into
the jack alone. If it works alone, there is a compatibility
problem. Purchase a 2 or 1 adaptor into the modular wall jack,
and then plug the phone into one side and the answering
machine on the other side of the adaptor.
Make sure that the unit is in the standby mode before storing a
phone number.
The maximum number of digits that you can store for each
memory location is 16 digits. See the "Memory Dialing"
section for more details.
ENGLISH VERSION
061703A-2