Troubleshooting - Bell Sonecor BE-3850 Installation And Operating Manual

TROUBLESHOOTING

No dial tone/phone will not dial out.
• Check that the AC power adapter is plugged into a working AC power outlet.
• Check all telephone cord connections or try another wall jack.
• Do a basic reset of the phone: Disconnect the phone from the wall and
remove the battery. Leave for 30 minutes and then re-install as instructed by
the manual.
All the display segments stay on when the handset is in the base.
• Verify that the battery is properly installed.
• Remove the battery and clean the battery contacts using a pencil eraser.
Can't hear the ring signal.
• Check the ringer volume controls; at the lowest level the ring may not be heard.
While on a call, you hear another call on the line or experience radio
frequency interference.
• Switch channels to a clear channel.
• Check the wiring for bad connections.
• Do not use this phone within 20 feet of a working microwave. The microwave
produces frequencies in this range which may cause interference. This
interference is normal for all 2.4GHz phones and should not be considered a
product defect.
The caller's name and/or phone number does not appear on the display.
• Make sure you have subscribed to Caller ID service (from local telephone
company).
• Caller ID service may not work when the phone is connected to a Private
Branch Exchange (PBX).
• The caller has requested that their phone number be suppressed from Caller
ID service, or caller ID service is not available in their area. "Private" or
"Unavailable" will appear on the display.
• You answered the call before Caller ID data was displayed, which usually
occurs after the first ring.
New Call/Message Waiting Indicator doesn't work properly.
• Make sure you have subscribed to voice mail compatible with "FSK" type
signaling (check with your local phone company). Verify that both the "On"
and "Off" signals are activated. If your voice mail product from the local
phone company does not support "FSK" signaling, you may use this feature
as a New Call Indicator only.
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TROUBLESHOOTING
Can't receive or make phone calls.
• Make sure the phone is set to the correct type of service, either Tone or
Pulse.
"EXT. IN-USE" shows on the display.
• This usually displays when someone is on the line. You will have to wait until
the line is free to make a telephone call.
• Verify that the telephone line cord is securely connected to the wall jack and
the telephone base.
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