FLIR DNE14TL2 Instruction Manual page 72

Troubleshooting
Can't connect to camera on a web browser using a DDNS address:
• FLIR DDNS address entered incorrectly into the address bar. Make sure
to enter http://, the Domain Name you received in the confirmation email,
followed by colon, and the HTTP port number of the camera (e.g.
tomsmith.myddns-flir.com:80
• DDNS account not created. Go to
a DDNS account, and then input the DDNS account information into the
camera DDNS page (Network Service>DDNS).
• DDNS information not configured on camera. See "6.11.1 DDNS" on
page 45.
• Port forwarding not set up. Make sure the HTTP port (default: 80) and
Control port (default: 30001) are forwarded on your router to the camera's
local IP address.
• Multiple cameras using same port number to connect. Configure each
camera to use different ports and port forward the new ports (see "6.7.2
Device Port" on page 28 for details on changing camera ports).
Can't connect to camera video on a web browser:
• If using IE, make sure to install ActiveX plug-in or Adobe Flash Player.
For more information, see "6.3 Internet Explorer® Setup" on page 19.
• If using a browser other than IE (e.g. Google Chrome, Apple Safari, Mozilla
Firefox), make sure latest version of Adobe Flash Player is installed.
Video performs poorly on browser:
• Insufficient bandwidth available for high-quality stream1. Select stream2
under Stream. Stream2 provides a lower-resolution to conserve
bandwidth and improve performance on low-bandwidth connections.
• If using IE, click the message above the video area to use ActiveX plug-in
instead of Flash Player. ActiveX may provide smoother video
performance.
User account is locked:
• User accounts are locked when the password has been incorrectly
entered 3 times. To unlock the account, login to the camera web interface
as admin. Click Privilege Manager>User. Under User, select the locked
user account and click Unlock to unlock the account.
64
).
http://ddns.myddns-flir.com
http://
and create