Questions And Answers - Cisco VC 220 Administration Manual

Troubleshooting

Questions and Answers

NOTE
VC 220 Dome WDR Day/Night PoE Network Camera Administration Guide
This appendix provides solutions to some problems that may occur during the
installation and operation of the Cisco VC 220 Network Camera. Read the
description below to solve your problems. If you can't find an answer here, check
the Cisco Small Business Video Surveillance Cameras homepage at
www.cisco.com/go/surveillance.
Microsoft Internet Explorer (IE) is the official supported browser for the
Cisco VC 220 network camera.
Q. When I try to connect to the camera, I am prompted for a username and
password.
You should be prompted for a username and password when you first
connect to the camera. Enter the Administrator ID and Password that was
set on the Administrator > Users page. See the
page 75. The Username/Password prompt indicates that the Administrator
has restricted access to specified users. Ask the Administrator for your
username and password.
If a username/password has not been set, it should be the default of admin/
admin.
Q. I can't connect to the camera with my Web Browser.
It is possible that the IP address of your computer is not compatible with the
IP address of the camera. Run the Setup Wizard to configure the camera
with a valid IP address. See
Software, page 26
Q. I'd like to place my VC 220 camera in an enclosure? Is there an
enclosure that will work with this camera?
Yes. Cisco sells the Cisco VC 025 Indoor Ceiling Mount Kit. You can find
information on this enclosure at www.cisco.com.
Installing the Cisco VC 220 Network Camera
for more information on IP addressing.
A
Administration > Users,
100