Aastra 9143i Series Administrator's Manual page 502

IP Phone Administrator Guide
Operational Features
Logging In to a Phone Queue (8 and 11-Line LCD phones)
Use the following procedure to log into a phone queue from your Aastra IP phone.
Aastra IP Phone UI
Step Action
1 Press the ACD softkey on your IP phone.
Note: Check with your administrator to verify the label assigned to the ACD softkey on your IP
phone.
The login screen (see below) appears. In this example, the ACD softkey accesses the Customer
Support phone queue and is labelled "Support."
2 To log into the phone queue, use your IP phone keypad to enter the following information:
User ID: The phone number you use to access the queue.
Password: The password you use to access this queue.
5-196
Services
Icom
Dir
Callers
ACD: Support
User ID:
Password:
Backspace
Log In
Cancel
41-001160-04 Rev 02, Release 2.5