Common Problems And Solutions - Matrox Extio F2208 User Manual

After installing and connecting your Extio product
If your computer doesn't display information or boot after your interface card is installed:
1
Make sure the LED on your interface card is green. This LED is on the front of the
interface card next to the optical connector. If the LED is red, try re-inserting the card or
try using a different PCIe slot.
2
Make sure your optical cables are properly connected on both the interface card and
Extio unit. For more information,
Make sure a monitor is connected directly to the monitor connector labeled
of your Extio unit. If a monitor is properly connected, try a different connector type on
your monitor (DVI-D).
If your computer only displays information after the Windows startup screen, check your
system BIOS settings to make sure your Extio unit is set as the primary graphics
hardware.
Configuring your Extio product
Make sure the latest Matrox display driver package is installed. Matrox makes display
drivers available on the Matrox Technical Support Web site
(www.matrox.com/graphics/support/drivers.)
Note:
information, see Windows documentation or contact your system administrator.
Make sure your multi-display setup has been properly configured in Matrox PowerDesk
software. For more information, see Matrox PowerDesk help.

Common problems and solutions

This section addresses common problems that could prevent you from using your computer or
graphics hardware.
Problem No picture at all, wrong color balance, or screen image off-center
1
Cause
Your monitor video controls may be improperly set.
1
Solution
Adjust your monitor controls (brightness, contrast, and so on). For more information, see
your monitor manual.
32 Matrox Extio Series – User Guide
You may need administrator rights to install certain software. For more
see "Description of LEDs", page 23.
at the back
1