You can reset your device to factory settings from the gateway's Software and Reset page.
Note: All connected devices will be disconnected and your device will reboot automatically.
To reset the gateway to its factory settings:
Note: You can only do a factory reset of your device with Sprint's assistance. Contact Sprint
Customer Service to obtain an SPC code that you will need to enter to perform the reset.
1. On a computer or wireless device that is connected to your gateway, launch a Web
browser.
2. In the address or URL field of your browser, type http://myrouter.
3. When prompted to log in, enter admin for the user name and type the password. (The
default password is password.)
4. Click Settings > General > Software and Reset.
5. Below Factory Reset, click Reset.
6. Enter the SPC code provided by Sprint, then click Submit.
7. Click Begin Reset.
Software and Reset
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