NETGEAR C6300BD User Manual

NETGEAR C6300BD User Manual

Wifi cable data gateways
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AC1900, N900, and N450
WiFi Cable Data Gateways
M od els C6 3 0 0 B D, CG 4 5 0 0 BD, a n d CG 3 0 00 Dv 2
Us e r Manual
September 2014
202-11434-01
350 East Plumeria Drive
San Jose, CA 95134
USA

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Summary of Contents for NETGEAR C6300BD

  • Page 1 AC1900, N900, and N450 WiFi Cable Data Gateways M od els C6 3 0 0 B D, CG 4 5 0 0 BD, a n d CG 3 0 00 Dv 2 Us e r Manual September 2014 202-11434-01 350 East Plumeria Drive San Jose, CA 95134...
  • Page 2 See the regulatory compliance document before connecting the power supply. Trademarks NETGEAR, the NETGEAR logo, and Connect with Innovation are trademarks and/or registered trademarks of NETGEAR, Inc. and/or its subsidiaries in the United States and/or other countries. Information is subject to change without notice.
  • Page 3: Table Of Contents

    Access NETGEAR genie ........
  • Page 4 AC1900, N900, and N450 WiFi Cable Data Gateways Manage the LAN Settings ..........46 View or Change the LAN Settings .
  • Page 5 AC1900, N900, and N450 WiFi Cable Data Gateways Chapter 7 Share USB Drives Attached to the Cable Data Gateway USB Drive Requirements ..........99 Access a USB Drive on the Network .
  • Page 6 AC1900, N900, and N450 WiFi Cable Data Gateways Power LED Is Red (Solid or Blinking) at Any Time Other Than While Booting ........... 156 2.4 GHz or 5 GHz LED or WiFi LED Is Off.
  • Page 7: Chapter 1 Hardware Overview

    Hardware Overview This manual is for the following NETGEAR WiFi cable data gateway models: ® • AC1900 WiFi Cable Data Gateway, Model C6300BD • N900 WiFi Cable Data Gateway, Model CG4500BD • N450 WiFi Cable Data Gateway, Model CG3000Dv2 Note: In this manual, unless stated by individual model name, these models are referred as the cable data gateway.
  • Page 8: Introduction

    This section describes the physical aspects of the AC1900 WiFi Cable Data Gateway, Model C6300BD. This model supports 802.11ac, provides radios for both the 2.4 GHz and 5 Ghz band, and can support WiFi throughput of up to 1900 Mbps.
  • Page 9: Front Panel And Leds/Buttons

    AC1900, N900, and N450 WiFi Cable Data Gateways WPS button WPS LED Nonfunctional button and LEDs Power LED Downstream LED Upstream LED Internet LED 2.4 GHz WiFi LED 5 GHz WiFi LED LAN LEDs (1–4) Figure 1. Front panel LEDs and buttons of the AC1900 You can use the LEDs to verify status and connections.
  • Page 10 AC1900, N900, and N450 WiFi Cable Data Gateways Table 1. Front panel LEDs and button of the AC1900 (continued) Icon Description Power • Solid green. The gateway is receiving power. • Blinking green. The gateway is powering on. • Solid red. The gateway is performing a self-test or the thermal cutoff circuit was triggered.
  • Page 11: Back Panel Of The Ac1900 Wifi Cable Data Gateway

    AC1900, N900, and N450 WiFi Cable Data Gateways Back Panel of the AC1900 WiFi Cable Data Gateway The back panel contains ports, connectors, and a recessed button. Reset button Ethernet LAN ports USB port Coaxial cable connector Power adapter input Figure 2.
  • Page 12: Product Label Of The Ac1900 Wifi Cable Data Gateway

    AC1900, N900, and N450 WiFi Cable Data Gateways Product Label of the AC1900 WiFi Cable Data Gateway The label on side panel of the cable data gateway shows the login information, MAC address, serial number, WiFi network names, and WiFi password (key). 2.4 GHZ preset WiFi SSID 5 GHz preset WiFi SSID Serial number...
  • Page 13 AC1900, N900, and N450 WiFi Cable Data Gateways WPS button WPS LED 2.4 GHz WiFi LED Nonfunctional button 5 Ghz WiFi LED Power LED Downstream LED Upstream LED Internet LED LAN Ethernet LEDs Figure 4. Front panel buttons and LEDs of the N900 You can use the LEDs to verify status and connections.
  • Page 14 AC1900, N900, and N450 WiFi Cable Data Gateways Table 2. LEDs and front panel buttons of the N900 (continued) Icon Description 5 GHz WiFi • Solid green. The 5 GHz WiFi radio is functioning and available for use. • Blinking. The 5 GHz WiFi radio is processing traffic. •...
  • Page 15: Back Panel Of The N900 Wifi Cable Data Gateway

    AC1900, N900, and N450 WiFi Cable Data Gateways Back Panel of the N900 WiFi Cable Data Gateway The back panel contains ports, connectors, and a recessed button. LAN ports USB port Reset button Coaxial cable connector Power adapter input Figure 5. Back panel connections and button of the N900 The back panel includes the following components, viewed from top to bottom: •...
  • Page 16: Product Label Of The N900 Wifi Cable Data Gateway

    AC1900, N900, and N450 WiFi Cable Data Gateways Product Label of the N900 WiFi Cable Data Gateway The label on the side panel of the cable data gateway shows the login information, MAC address, serial number, WiFi network names, and WiFi password (key). 2.4 GHZ preset WiFi SSID 5 GHZ preset WiFi SSID Serial Number...
  • Page 17 AC1900, N900, and N450 WiFi Cable Data Gateways WPS button WPS LED Nonfunctional button WiFi9 USB port Power LED Downstream LED Upstream LED Internet LED LAN LEDs Figure 7. Front panel buttons and LEDs of the N450 You can use the LEDs to verify status and connections. The following table lists and describes each LED and button on the front panel.
  • Page 18 AC1900, N900, and N450 WiFi Cable Data Gateways Table 3. LEDs and front panel buttons of the N450 (continued) Icon Description Power • Solid green. The cable data gateway is receiving power. • Blinking green. The cable data gateway is powering on. •...
  • Page 19: Back Panel Of The N450 Wifi Cable Data Gateway

    AC1900, N900, and N450 WiFi Cable Data Gateways Back Panel of the N450 WiFi Cable Data Gateway The back panel contains ports, connectors, and a recessed button. LAN ports USB port Reset button Coaxial cable connector Power adapter input Figure 8. Back panel connections and button of the N450 The back panel includes the following components, viewed from top to bottom: •...
  • Page 20: Product Label Of The N450 Wifi Cable Data Gateway

    AC1900, N900, and N450 WiFi Cable Data Gateways Product Label of the N450 WiFi Cable Data Gateway The label on the side panel of the cable data gateway shows the login information, WiFi network name, WiFi password (key), serial number, and MAC address. Serial number Preset WiFi SSID MAC address...
  • Page 21 AC1900, N900, and N450 WiFi Cable Data Gateways • Place the cable data gateway away from large metal surfaces, large glass surfaces, insulated walls, and items such as these: Solid metal doors Aluminum studs Fish tanks Mirrors Brick Concrete When you use multiple access points, it is better if adjacent access points use different radio frequency channels to reduce interference.
  • Page 22: Chapter 2 Connect And Get Started

    Connect and Get Started This chapter describes how to use NETGEAR genie to connect to the cable data gateway and get started. This chapter contains the following sections: • WiFi Cable Data Gateway Setup Requirements • Types of Logins and Access •...
  • Page 23: Wifi Cable Data Gateway Setup Requirements

    The cable data gateway comes with a default configuration. If you want to change from the default configuration, you can use the NETGEAR genie menus and screens to set up your cable data gateway manually. However, before you start the setup process, you need your cable service provider information available.
  • Page 24: Access Netgear Genie

    Type admin for the user name and password for the password. Click the OK button. The NETGEAR genie BASIC Home screen displays. The following figure shows the screen for the AC1900 WiFi Cable Data Gateway, Model C6300BD. Connect and Get Started...
  • Page 25: Change The Password

    If you cannot log in to the cable data gateway or your browser does not display the NETGEAR genie screen, check the following: • Make sure that the computer is connected to one of the four LAN Ethernet ports or over WiFi to the cable data gateway.
  • Page 26: Join The Wifi Network Of The Wifi Cable Data Gateway

    AC1900, N900, and N450 WiFi Cable Data Gateways Select ADVANCED > Administration > Set Password. The Set Password screen displays. Type the old password. Type the new password twice. Click the Apply button. Your settings are saved. Join the WiFi Network of the WiFi Cable Data Gateway Choose either the manual or the WPS method to add a WiFi device such as a computer, iPhone, iPad, or gaming device to the WiFi network of the cable data gateway.
  • Page 27: Wi-Fi Protected Setup Method

    AC1900, N900, and N450 WiFi Cable Data Gateways Wi-Fi Protected Setup Method Wi-Fi Protected Setup (WPS) is a standard for easily adding computers and other devices to a home network while maintaining security. To use WPS (Push 'N' Connect), make sure that all WiFi devices to be connected to the network are Wi-Fi certified and support WPS.
  • Page 28: Chapter 3 Configure Parental Controls And Basic Wifi Settings

    Configure Parental Controls and Basic WiFi Settings This chapter describes how to configure the basic settings such as parental controls, the basic WiFi network, and the guest WiFi network. This chapter contains the following sections: • Set Up Parental Controls •...
  • Page 29: Set Up Parental Controls

    AC1900, N900, and N450 WiFi Cable Data Gateways Set Up Parental Controls The first time that you select Parental Controls from the BASIC Home screen, your browser goes to the Parental Controls website. You can learn more about Parental Controls or download the application.
  • Page 30 AC1900, N900, and N450 WiFi Cable Data Gateways Follow the onscreen instructions to download and install the NETGEAR Live Parental Controls Management utility. After installation, Live Parental Controls automatically starts. Click the Next button, read the note, and click the Next button again.
  • Page 31: View Or Change The Basic Settings For The Main Wifi Network

    AC1900, N900, and N450 WiFi Cable Data Gateways a. Complete the fields. b. Click the Next button. After you log on or create your account, the filtering level screen displays: Select the radio button for the filtering level that you want and click the Next button. The Setup is complete screen displays.
  • Page 32 AC1900, N900, and N450 WiFi Cable Data Gateways Note: The preset SSID and password are uniquely generated for every device to protect and maximize your WiFi security. Note: Best practice is not to change your preset security settings. If you do decide to change your preset security settings, make a note of the new settings and store the note in a safe place where you can easily find it.
  • Page 33 AC1900, N900, and N450 WiFi Cable Data Gateways View or change the basic WiFi settings. The following table describes the fields on the basic Wireless Setup screen. Field Description Region Selection Region The selection from the Region menu is United States. You cannot change this selection.
  • Page 34 AC1900, N900, and N450 WiFi Cable Data Gateways Field Description Mode From the Mode menu, select one of the following modes for the 2.4 GHz WiFi band: • Up to 54 Mbps. Legacy mode. This mode allows 802.11n, 802.11g, and 802.11b devices to join the network but limits 802.11n devices to function at up to 54 Mbps.
  • Page 35 AC1900, N900, and N450 WiFi Cable Data Gateways Field Description Wireless Network (5GHz a/n/ac) Note: Models AC1900 and N900 support the 5 Ghz band. Model N450 does not. Enable Wireless By default, WiFi clients that are connected to the 5 GHz WiFi band of the cable data Isolation gateway can access each other and Ethernet devices that are connected to the cable data gateway.
  • Page 36: Enable And Configure The Guest Wifi Network

    AC1900, N900, and N450 WiFi Cable Data Gateways Field Description Security Options Note: Best practise is not to change your preset security settings (WPA-PSK [TKIP] + WPA2-PASK [AES]). If you must change the WiFi security, select one of the following WiFi security options for the 5 GHz band of the main WiFi network: •...
  • Page 37 AC1900, N900, and N450 WiFi Cable Data Gateways mode in the 2.4 GHz band. For information about configuring the WiFi mode, see View or Change the Basic Settings for the Main WiFi Network on page 31.  To enable and configure the settings for the guest WiFi network: On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer.
  • Page 38 AC1900, N900, and N450 WiFi Cable Data Gateways Field Description Enable SSID By default, the cable data gateway broadcasts its SSID of the 2.4 GHz WiFi band so Broadcast WiFi stations can detect the WiFi name (SSID) in their scanned network lists. To turn off the SSID broadcast for the 2.4 GHz WiFi band for the guest WiFi network, clear the Enable SSID Broadcast check box.
  • Page 39 AC1900, N900, and N450 WiFi Cable Data Gateways Field Description Wireless Network (5GHz a/n/ac) Enable Guest By default, the guest WiFi network is disabled. To enable the guest WiFi network for Network the 5 GHz WiFi band, select the Enable Guest Network check box. Enable SSID By default, the cable data gateway broadcasts its SSID of the 5 GHz WiFi band so WiFi Broadcast...
  • Page 40 AC1900, N900, and N450 WiFi Cable Data Gateways • Do you use the correct network name (SSID) and password? Configure Parental Controls and Basic WiFi Settings...
  • Page 41: Chapter 4 Manage Internet, Wan, And Lan Settings And Use The Wps Wizard

    Manage Internet, WAN, and LAN Settings and Use the WPS Wizard This chapter describes how to manage the Internet, WAN, and LAN settings and how to use the WPS wizard. This chapter contains the following sections: • Manage the Internet Setup •...
  • Page 42: Manage The Internet Setup

    AC1900, N900, and N450 WiFi Cable Data Gateways Manage the Internet Setup In general, the cable data gateway receives the Internet settings dynamically from the cable service provider. However, you can view or change the Internet settings. The main Internet settings that you can configure are the IP address of the cable data gateway (dynamic or static) and the Domain Name System (DNS) server (dynamic or static).
  • Page 43: Manage The Wan Settings

    AC1900, N900, and N450 WiFi Cable Data Gateways The following table describes the fields on the Internet Setup screen. Field Description Account Name (If Required) Enter the account name provided by your cable service provider. This name might also be called the host name. If you do not know or did not receive an account name, leave the default name, which is the model number of the cable data gateway.
  • Page 44 AC1900, N900, and N450 WiFi Cable Data Gateways If you did not yet personalize your password, type password for the password. Click the OK button. The BASIC Home screen displays. Select ADVANCED > Setup > WAN Setup. The WAN Setup screen displays. View or change the WAN settings.
  • Page 45: Configure A Default Dmz Server

    AC1900, N900, and N450 WiFi Cable Data Gateways Field Description Respond to Ping on By default, this check box is selected to enable the cable data gateway to respond Internet Port to a ping from the Internet. Note: When you allow the cable data gateway to respond to a ping from the Internet, the cable data gateway could be discovered by anyone and in that way become vulnerable to attacks.
  • Page 46: Manage The Lan Settings

    AC1900, N900, and N450 WiFi Cable Data Gateways  To set up a default DMZ server: On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer. In the address field of your browser, enter http://routerlogin.net. You are prompted to enter a user name and password.
  • Page 47: View Or Change The Lan Settings

    AC1900, N900, and N450 WiFi Cable Data Gateways View or Change the LAN Settings You can view or change the LAN settings.  To view or change the LAN settings: On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer.
  • Page 48: Use The Wifi Cable Data Gateway As A Dhcp Server

    AC1900, N900, and N450 WiFi Cable Data Gateways The following table describes the fields on the LAN Setup screen. Field Description Device Name By default, the device name is the cable data gateway model. You can change the device name to another name. LAN TCP/IP Setup IP Address The LAN IP address of the cable data gateway.
  • Page 49: Manage Ip Address Reservation

    AC1900, N900, and N450 WiFi Cable Data Gateways The cable data gateway delivers the following parameters to any LAN device that requests DHCP: • An IP address from the range that you defined • Subnet mask • Gateway IP address (the cable data gateway’s LAN IP address) •...
  • Page 50 AC1900, N900, and N450 WiFi Cable Data Gateways Best practise is to assign a reserved IP address to a computer or server that requires permanent IP settings. Reserve an IP Address You must know the IP address and MAC address of a device for which you want to reserve an IP address.
  • Page 51 AC1900, N900, and N450 WiFi Cable Data Gateways Tip: If the computer is already on your network, you can select the corresponding radio button from the Address Reservation Table. The computer’s information is automatically copied into the IP Address, MAC Address, and Device Name fields. Type the MAC address of the device.
  • Page 52: Use The Wps Wizard To Add A Device To The Wifi Network

    AC1900, N900, and N450 WiFi Cable Data Gateways Remove an IP Address Reservation You can remove an IP address reservation that you no longer need.  To remove an IP address reservation: On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer.
  • Page 53: Use Wps With The Push Button Method

    AC1900, N900, and N450 WiFi Cable Data Gateways Use WPS with the Push Button Method For you to use the push button method to connect a WiFi device to the cable data gateway’s WiFi network, the WiFi device that you are trying to connect must provide either a physical button or a software button.
  • Page 54 AC1900, N900, and N450 WiFi Cable Data Gateways By default, the Push Button (recommended) radio button is selected. Either click the button onscreen or press the WPS button on the front panel of the cable data gateway. For two minutes, the cable data gateway attempts to find the WiFi device (that is, the client) that you want to join the cable data gateway’s main WiFi network.
  • Page 55: Use Wps With The Pin Method

    AC1900, N900, and N450 WiFi Cable Data Gateways Use WPS with the PIN Method To use the PIN method to connect a WiFi device to the cable data gateway’s WiFi network, you must know the PIN of the WiFi device that you are trying to connect. ...
  • Page 56 AC1900, N900, and N450 WiFi Cable Data Gateways On the screen that displays, the Push Button (recommended) radio button is selected by default. Select the PIN Number radio button. The Add WPS Client screen displays. In the Enter Client's PIN field, enter the PIN number of the WiFi device. Click the Next button.
  • Page 57 AC1900, N900, and N450 WiFi Cable Data Gateways For four minutes, the cable data gateway attempts to find the WiFi device (that is, the client) that you want to join the cable data gateway’s main WiFi network. During this time, the WPS LED on the front panel of the cable data gateway blinks green. Within four minutes, go to the WiFi device and use its WPS software to join the network without entering a password.
  • Page 58: Chapter 5 Manage The Firewall And Secure Your Network

    Manage the Firewall and Secure Your Network This chapter describes how to use the basic firewall features of the cable data gateway to prevent objectionable content from reaching the computers and other devices connected to your network. This chapter includes the following sections: •...
  • Page 59: Block Keywords And Domains For Http Traffic

    AC1900, N900, and N450 WiFi Cable Data Gateways Block Keywords and Domains for HTTP Traffic You can block keywords and domains (websites) to prevent certain types of HTTP traffic from accessing your network. By default, keyword blocking is disabled and no domains are blocked.
  • Page 60: Remove A Keyword Or Domain From The Blocked List

    AC1900, N900, and N450 WiFi Cable Data Gateways Specify a keyword blocking option: • Per Schedule. Use keyword blocking according to a schedule that you set. For more information, see Schedule When Features Are Active on page 68. • Always. Use keyword blocking continuously. In the Type keyword or domain name here field, enter a keyword or domain.
  • Page 61: Remove All Keywords And Domains From The Blocked List

    AC1900, N900, and N450 WiFi Cable Data Gateways The keyword or domain is removed from the blocked list. Click the Apply button. Your settings are saved. Remove All Keywords and Domains from the Blocked List You can simultaneously remove all keywords and domains from the blocked list. ...
  • Page 62: Block Access To Services And Applications

    AC1900, N900, and N450 WiFi Cable Data Gateways The BASIC Home screen displays. Select ADVANCED > Security > Block Sites. The Block Sites screen displays. Scroll down and select the Allow trusted IP address to visit blocked sites check box. In the Trusted IP Address field, enter the IP address of the trusted device.
  • Page 63: Block A Default Service

    AC1900, N900, and N450 WiFi Cable Data Gateways the authors of the application. Although the cable data gateway already holds a list of many service port numbers, you are not limited to these choices. You can block access to specific Internet services by devices on your network. This feature is called service blocking or port filtering.
  • Page 64 AC1900, N900, and N450 WiFi Cable Data Gateways Specify a keyword blocking option: • Per Schedule. Use service blocking according to a schedule that you set. For more information, see Schedule When Features Are Active on page 68. • Always. Use service blocking continuously. Click the Add button.
  • Page 65: Add And Block A Custom Service

    AC1900, N900, and N450 WiFi Cable Data Gateways Your settings are saved. Add and Block a Custom Service If the service that you want to block is not on the default service list, you can define a custom service.  To add and block a custom service: On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer.
  • Page 66 AC1900, N900, and N450 WiFi Cable Data Gateways Click the Add button. The Block Services Setup screen displays. From the Service Type menu, select User Defined. Configure the settings for the custom service or application: • Protocol. Select a protocol. If you are not sure what protocol the service or application uses, select TCP/UDP.
  • Page 67: Change The Settings For A Blocked Service

    AC1900, N900, and N450 WiFi Cable Data Gateways Change the Settings for a Blocked Service You can change the settings for a specific service that is being blocked.  To change the settings for a service on the Block Services screen: On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer.
  • Page 68: Remove A Blocked Service

    AC1900, N900, and N450 WiFi Cable Data Gateways Remove a Blocked Service If you no longer need a service on the blocked list, you can remove the service.  To remove a service from the table on the Block Services screen: On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer.
  • Page 69: Set Up A Schedule

    AC1900, N900, and N450 WiFi Cable Data Gateways By default, no schedules are set and you can either enable or disable these features. Set Up a Schedule The cable data gateway does not provide a default schedule but you can add up to 16 custom schedules.
  • Page 70 AC1900, N900, and N450 WiFi Cable Data Gateways In the Schedule Name filed, enter a name for the schedule. For example, if you are setting up a schedule for keyword blocking during business hours, you could enter a name that lets you easily identify such a schedule. Set up the schedule for blocking: •...
  • Page 71: Change A Schedule

    AC1900, N900, and N450 WiFi Cable Data Gateways Change a Schedule You can change the settings for a schedule.  To change the settings for a schedule: On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer.
  • Page 72: Set Up Security Event Email Notification

    AC1900, N900, and N450 WiFi Cable Data Gateways The Schedule screen displays. Select the radio button next to the schedule that you want to remove. Click the Delete button. The schedule is removed from the table. Set Up Security Event Email Notification To receive logs and alerts by email about websites that users accessed, attempts to access blocked sites, cable data gateway operation, DoS attacks and port scans, WiFi access, and other information, provide your email information on the E-mail screen, and specify how often...
  • Page 73: Manage Firewall, Web, And Nat Alg Security

    AC1900, N900, and N450 WiFi Cable Data Gateways Select the Turn E-mail Notification On check box. In the Your Outgoing Mail Server field, enter the name of your cable service provider’s outgoing (SMTP) mail server (such as mail.myISP.com). You might be able to find this information on the configuration screen of your email program or by contacting your cable service provider.
  • Page 74 AC1900, N900, and N450 WiFi Cable Data Gateways  To manage firewall, web, and NAT ALG features: On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer. In the address field of your browser, enter http://routerlogin.net. You are prompted to enter a user name and password.
  • Page 75 AC1900, N900, and N450 WiFi Cable Data Gateways Feature Description Ipsec PassThrough If IPSec pass-through is enabled, IPSec traffic is forwarded. If it is disabled, IPSec traffic is blocked. PPTP PassThrough If PPTP pass-through is enabled, PPTP traffic is forwarded. If it is disabled, PPTP traffic is blocked.
  • Page 76 AC1900, N900, and N450 WiFi Cable Data Gateways Feature Description NAT ALG Status These features are enabled by default. To disable a feature, clear the associated Enable check box. RSVP TFTP Kerb88 NetBios Kerb1293 By default, each application and protocol that is listed here can pass H225 through NAT, which means that it is not obstructed by NAT.
  • Page 77: Chapter 6 Manage And Monitor Your Network

    Manage and Monitor Your Network This chapter describes the cable data gateway settings and options for administering, maintaining, and monitoring your cable data gateway and network. This chapter includes the following sections: • View the Status and Statistics of the WiFi Cable Data Gateway •...
  • Page 78: View The Status And Statistics Of The Wifi Cable Data Gateway

    The BASIC Home screen displays. Select ADVANCED > ADVANCED Home. The ADVANCED Home screen displays. The following figure shows the screen for the AC1900 WiFi Cable Data Gateway, Model C6300BD. Other models might not show the same panes. Manage and Monitor Your Network...
  • Page 79 AC1900, N900, and N450 WiFi Cable Data Gateways The color of the Flag icon indicates the following status: • Green Flag icon. The cable connection or Internet connection is fine and no problems exist. For a WiFi network, the network is enabled and secured. •...
  • Page 80 AC1900, N900, and N450 WiFi Cable Data Gateways Field Description LAN Port The settings of the LAN port. For information about how to configure the LAN settings, see Manage the LAN Settings on page 46. MAC Address The Media Access Control (MAC) address. This address is the unique physical address that is assigned to the Ethernet LAN port.
  • Page 81 AC1900, N900, and N450 WiFi Cable Data Gateways Field Description Broadcast Name Displays whether the 2.4 GHz band of the main WiFi network broadcasts its SSID. Wireless isolation Displays whether WiFi isolation is enabled for the 2.4 GHz band of the main WiFi network.
  • Page 82: View The Traffic Statistics

    AC1900, N900, and N450 WiFi Cable Data Gateways Field Description Wireless isolation By default, WiFi isolation is off. You cannot enable WiFi isolation for the guest WiFi network. Allow guest to access My Displays whether guests that connect to the 2.4 GHz band of the guest WiFi Local Network network are allowed access to devices on the main WiFi network and devices that are attached through the LAN ports.
  • Page 83 AC1900, N900, and N450 WiFi Cable Data Gateways In the Internet Port pane, click the Show Statistics button. The Show Statistics pop-up screen displays. If this screen does not display, your web browser might be blocking pop-ups. If it is, change the browser settings to allow pop-ups.
  • Page 84: View The Internet Port Connection Status And Release And Renew The Connection

    AC1900, N900, and N450 WiFi Cable Data Gateways  To change the traffic statistics polling frequency or stop polling: On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer. In the address field of your browser, enter http://routerlogin.net. You are prompted to enter a user name and password.
  • Page 85 AC1900, N900, and N450 WiFi Cable Data Gateways Click the OK button. The BASIC Home screen displays. Select ADVANCED > ADVANCED Home. The ADVANCED Home screen displays. In the Internet Port pane, click the Connection Status button. The Connection Status pop-up screen displays. If this screen does not display, your web browser might be blocking pop-ups.
  • Page 86: View The Wifi Cable Data Gateway Cable Initialization

    AC1900, N900, and N450 WiFi Cable Data Gateways To release the connection, click the Release button. The connection with your cable service provider is shut down, as is your Internet connection. To renew the connection, click the Renew button. The connection with your cable service provider is reestablished, as is your Internet connection.
  • Page 87: View The Network Map

    AC1900, N900, and N450 WiFi Cable Data Gateways The Startup Procedure section displays the initialization progress. The Downstream Bonded Channels section displays the status of each channel. To see the Upstream Bonded Channels section and system time, scroll down. View the Network Map You can view the active wired and WiFi devices in both the network to which the cable data gateway is connected and the cable data gateway network.
  • Page 88: View Wifi Channels In Your Environment

    AC1900, N900, and N450 WiFi Cable Data Gateways If a connection is broken, no blue line displays between the device and the cable data gateway, between the cable data gateway and the Internet, or both. If a connection is over WiFi rather than an Ethernet cable, a WiFi icon displays on the blue line. If more than one device is connected to the cable data gateway, use the arrow icons in the lower right to scroll through the screens.
  • Page 89 AC1900, N900, and N450 WiFi Cable Data Gateways  To view the WiFi channels in your environment: On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer. In the address field of your browser, enter http://routerlogin.net. You are prompted to enter a user name and password.
  • Page 90: View Wifi Access Points In Your Environment

    AC1900, N900, and N450 WiFi Cable Data Gateways View WiFi Access Points in Your Environment You can view the WiFi access points (APs) that are broadcasting WiFi networks in your environment. These are APs other than the cable data gateway. For each WiFi network, the security level and the signal strength are displayed.
  • Page 91: View And Manage The Log

    AC1900, N900, and N450 WiFi Cable Data Gateways View and Manage the Log The log is a detailed record of websites that users accessed, attempts to access blocked sites, cable data gateway operation, DoS attacks and port scans, WiFi access, and other information.
  • Page 92: Manage The Wifi Cable Gateway Settings

    AC1900, N900, and N450 WiFi Cable Data Gateways The Logs screen displays a table that shows for each event a description, the number of times the events occurred, the date and time of the last occurrence, the target IP address and port, and the source IP address and port.
  • Page 93: Restore The Settings

    AC1900, N900, and N450 WiFi Cable Data Gateways You are prompted to enter a user name and password. Type admin for the user name and type your password. If you did not yet personalize your password, type password for the password. Click the OK button.
  • Page 94: Return The Wifi Cable Data Gateway To Its Factory Default Settings

    AC1900, N900, and N450 WiFi Cable Data Gateways The Backup Setting screen displays. Enter the full path to the file on your network or click the Browse button to find the file. The name of the backup file from which you can restore the configuration is NETGEAR_<model number>.cfg.
  • Page 95: Use The Reset Button

    AC1900, N900, and N450 WiFi Cable Data Gateways After you reset the cable data gateway to factory default settings, the user name is admin, the password is password, the LAN IP address is 192.168.0.1 (which is the same as www.routerlogin.net), and the DHCP server is enabled. For a list of factory default settings, Factory Default Settings on page 164.
  • Page 96: Reboot The Cable Data Gateway

    AC1900, N900, and N450 WiFi Cable Data Gateways If you did not yet personalize your password, type password for the password. Click the OK button. The BASIC Home screen displays. Select ADVANCED > Administration > Backup Settings. The Backup Setting screen displays. Click the Erase button.
  • Page 97 AC1900, N900, and N450 WiFi Cable Data Gateways Select ADVANCED > ADVANCED Home. The ADVANCED Home screen displays. In the Cable Information pane, click the Reboot button. A warning message displays. To confirm the reboot, click the OK button. The cable data gateway reboots. WARNING: To avoid the risk of corrupting the firmware, do not interrupt the reboot.
  • Page 98: Chapter 7 Share Usb Drives Attached To The Cable Data Gateway

    Add a Network Folder on a USB Drive • Change a Network Folder, Including Read and Write Access, on a USB Drive • Safely Remove a USB Drive • Enable the Media Server Note: For more information about ReadySHARE features, visit www.netgear.com/readyshare.
  • Page 99: Usb Drive Requirements

    The cable data gateway works with most USB-compliant external flash and hard drives. For the most up-to-date list of USB drives that the cable data gateway supports, visit http://kbserver.netgear.com/readyshare. Some USB external hard drives and flash drives require you to load the drivers onto the computer before the computer can access the USB device.
  • Page 100: Back Up Windows Computers With Readyshare Vault

    To back up your Windows computer: Connect a USB HDD to a USB port on the cable data gateway. Install the genie app on each Windows computer. To download the genie app, visit www.netgear.com/genie. Download ReadySHARE Vault from www.netgear.com/readyshare and install it on each Windows computer.
  • Page 101: Specify The Method For Accessing The Usb Drive

    AC1900, N900, and N450 WiFi Cable Data Gateways Specify the Method for Accessing the USB Drive You can specify the device name, workgroups, and method for accessing network folders for your USB device.  To specify the method for accessing the USB drive: On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer.
  • Page 102: View Network Folders On A Usb Drive

    AC1900, N900, and N450 WiFi Cable Data Gateways • Access Method. By default USB access to the network, HTTP, and FTP are enabled. (File Transfer Protocol [FTP] lets you send and receive large files fast.) You can disable access by clearing the Enable check boxes to the left of the Network Neighborhood, HTTP, and FTP entries in the table.
  • Page 103: Add A Network Folder On A Usb Drive

    AC1900, N900, and N450 WiFi Cable Data Gateways The table in the Available Networks Folder section shows the following settings: • Share Name. The default share name is USB_Storage0. If Not Shared displays, the default share is deleted, and no other share for the root folder exists.
  • Page 104: Change A Network Folder, Including Read And Write Access, On A

    AC1900, N900, and N450 WiFi Cable Data Gateways In the USB Device menu, select the USB drive. Note: Best practise is not to attach more than one drive to the USB port (for example, through a USB hub). Click the Browse button and in the Folder field, select the folder. In the Share Name field, type the name of the share.
  • Page 105: Safely Remove A Usb Drive

    AC1900, N900, and N450 WiFi Cable Data Gateways If you did not yet personalize your password, type password for the password. Click the OK button. The BASIC Home screen displays. Click the Edit button. The Edit Network Folder screen displays. Change the settings in the fields as needed.
  • Page 106: Enable The Media Server

    The cable data gateway can function as a ReadyDLNA media server, which lets you view movies and photos on DLNA/UPnP AV-compliant media players, such as Xbox360, Playstation, and NETGEAR media players.  To enable the media server, specify its settings, and scan for media content: On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer.
  • Page 107 AC1900, N900, and N450 WiFi Cable Data Gateways To enable the cable data gateway to function as a media server, select the Enable Media Server check box. In the Media Server Device Name field, specify the name of the media server. Click the Apply button.
  • Page 108: Chapter 8 Configure Advanced Features

    Configure Advanced Features This chapter describes the advanced features of your cable data gateway. Networking knowledge is needed to implement some of these features. This chapter includes the following sections: • Manage Advanced WiFi Settings • Port Forwarding and Port Triggering Concepts •...
  • Page 109: Manage Advanced Wifi Settings

    AC1900, N900, and N450 WiFi Cable Data Gateways Manage Advanced WiFi Settings You can turn the WiFi radio on and off, configure advanced WiFi settings, specify WPS settings, and set up a WiFi access list. Note: The cable data gateway is already configured with the optimum settings.
  • Page 110 AC1900, N900, and N450 WiFi Cable Data Gateways Change the advanced WiFi settings for the 2.4 GHz and 5 GHz radios: • Enable Wireless Router Radio. By default, the Enable Wireless Router Radio check box is selected and the WiFi radio is enabled. Clearing this check box turns off the WiFi radio of the cable data gateway.
  • Page 111: View Or Change Wps Settings

    AC1900, N900, and N450 WiFi Cable Data Gateways View or Change WPS Settings You can control how WPS functions on the cable data gateway. Use caution if you change the WPS settings. Note: For information about how to use WPS to add WiFi devices and other equipment to your WiFi network, see Join the WiFi Network of the WiFi Cable Data Gateway...
  • Page 112: Set Up A Wifi Access List By Mac Address

    AC1900, N900, and N450 WiFi Cable Data Gateways The Gateway’s PIN field displays the PIN that you can enter on a registrar (for example, Windows Connect Now in Microsoft Windows 7) to configure the cable data gateway’s WiFi settings through WPS. Specify the WPS settings: •...
  • Page 113 AC1900, N900, and N450 WiFi Cable Data Gateways Note: If you use a WiFi computer to set up a WiFi access list, add your WiFi computer to the access list; otherwise, you are disconnected when you click the Apply button. To avoid this situation, use a computer with a wired connection to access the cable data gateway.
  • Page 114 AC1900, N900, and N450 WiFi Cable Data Gateways Click the Set Up Access List button. The Wireless Card Access List screen displays. Select the network that the device that you are adding must be allowed or denied access to: • Primary SSID.
  • Page 115 AC1900, N900, and N450 WiFi Cable Data Gateways In the Device Name field, type a name for the WiFi device. In the MAC Address field, type the MAC address of the WiFi device. Tip: You can also select a device from the Available Wireless Cards table by selecting the corresponding radio button.
  • Page 116 AC1900, N900, and N450 WiFi Cable Data Gateways The Wireless Settings screen displays (that is, the screen to configure advanced settings). Click the Set Up Access List button. The Wireless Card Access List screen displays. Select the access list for which you are changing the settings of a device: •...
  • Page 117: Port Forwarding And Port Triggering Concepts

    AC1900, N900, and N450 WiFi Cable Data Gateways Select the access list from which you are removing a device: • Primary SSID. The access list for the main WiFi network. • Guest Network SSID. The access list for the guest WiFi network. In the table, select the radio button next to the device that you want to remove.
  • Page 118 AC1900, N900, and N450 WiFi Cable Data Gateways Here is an example of normal outbound traffic and the resulting inbound responses: You open a browser, and your operating system assigns port number 5678 to this browser session. You type http://www.example.com in the URL field, and your computer creates a web page request message that it sends to your cable data gateway.
  • Page 119: Port Triggering To Open Incoming Ports

    AC1900, N900, and N450 WiFi Cable Data Gateways • Destination port number. 5678, which is the browser session that made the initial request When you finish your browser session, your cable data gateway eventually detects a period of inactivity in the communications and removes the session information from its session table.
  • Page 120: Port Forwarding To Permit External Host Communications

    AC1900, N900, and N450 WiFi Cable Data Gateways To configure port triggering, you must know which inbound ports the application needs. Also, you must know the number of the outbound port that will trigger the opening of the inbound ports. You can usually find this information by contacting the publisher of the application or the user groups or news groups.
  • Page 121: How Port Forwarding Differs From Port Triggering

    AC1900, N900, and N450 WiFi Cable Data Gateways Your cable data gateway performs Network Address Translation (NAT) on the source IP address and sends this request message through the Internet to the remote computer, which displays the web page from www.example.com. To configure port forwarding, you must know which inbound ports the application needs.
  • Page 122 AC1900, N900, and N450 WiFi Cable Data Gateways Type admin for the user name and type your password. If you did not yet personalize your password, type password for the password. Click the OK button. The BASIC Home screen displays. Select ADVANCED >...
  • Page 123: Manage Services Or Applications For Port Forwarding

    AC1900, N900, and N450 WiFi Cable Data Gateways Note: By default, the Never radio button is selected and port forwarding is disabled, even if you specified services and applications in the table. Click the Apply button. Your settings are saved. Manage Services or Applications for Port Forwarding Before you define a service, game, or application that does not display in the Service Name menu on the Port Forwarding / Port Triggering screen, first determine which port number or...
  • Page 124 AC1900, N900, and N450 WiFi Cable Data Gateways Specify the custom service or application. The following table describes the fields on the Ports - Custom Service screen. Field Description Service Name Enter a descriptive name. Service Type From the menu, select the correct type of protocol for the service or application (TCP, UDP, or TCP/UDP).
  • Page 125 AC1900, N900, and N450 WiFi Cable Data Gateways Field Description Internal IP address Complete the IP address of your local device that must receive the inbound traffic that is covered by this service or application. External IP address From the menu, select if either any external IP address can connect to the service or application or a single IP address only.
  • Page 126 AC1900, N900, and N450 WiFi Cable Data Gateways Disable a Service or Application for Port Forwarding You can disable a port forwarding service or application without removing it from the Port Forwarding Portmap Table.  To disable a port forwarding service or application: On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer.
  • Page 127: Application Example: Make A Local Web Server Public

    AC1900, N900, and N450 WiFi Cable Data Gateways In the table, select the radio button to the left of the service that you want to remove. Click the Delete Service button. The service or application is removed from the Port Forwarding Portmap Table. Note: A default service or application is not removed from the Service Name menu.
  • Page 128: Manage Port Triggering Services And Applications

    AC1900, N900, and N450 WiFi Cable Data Gateways Note: If you use applications such as multiplayer gaming, peer-to-peer connections, real-time communications such as instant messaging, or remote assistance, keep Universal Plug and Play (UPnP) enabled for ease of configuration. For more information, see Manage Universal Plug and Play on page 143.
  • Page 129 AC1900, N900, and N450 WiFi Cable Data Gateways Click the Add Service button. The Port Triggering - Services screen displays. Specify the custom service or application. Configure Advanced Features...
  • Page 130 AC1900, N900, and N450 WiFi Cable Data Gateways The following table describes the fields on the Port Triggering - Services screen. Field Description Service Service Name Enter a descriptive name. Service User From the menu, select if any internal IP address can connect to the service or application or only a single IP address can connect.
  • Page 131 AC1900, N900, and N450 WiFi Cable Data Gateways Change a Service or Application for Port Triggering You can change the settings for a service or application that you use for port triggering.  To change the port triggering settings for a service or application: On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer.
  • Page 132 AC1900, N900, and N450 WiFi Cable Data Gateways If you did not yet personalize your password, type password for the password. Click the OK button. The BASIC Home screen displays. Select ADVANCED > Advanced Setup > Port Forwarding / Port Triggering. The Port Forwarding / Port Triggering screen displays.
  • Page 133: Manage The Port Triggering Time-Out Period

    AC1900, N900, and N450 WiFi Cable Data Gateways Manage the Port Triggering Time-Out Period By default, port triggering is enabled with a time-out period of 10 minutes. The time-out value controls the inactivity timer for the designated inbound ports. The inbound ports close when the inactivity time expires.
  • Page 134: Set Up And Manage Ip Address Filtering

    AC1900, N900, and N450 WiFi Cable Data Gateways In the Port Triggering Time-out field, enter a value up to 9999 minutes. By default, the port triggering time-out is 10 minutes. Click the Apply button. Your settings are saved. Set Up and Manage IP Address Filtering By default, the cable data gateway allows any connected device access to the Internet.
  • Page 135 AC1900, N900, and N450 WiFi Cable Data Gateways Leave the IP Filtering radio button selected as the filter type. Add a device to the IP Filter Table: a. Device Name. Enter a descriptive name. b. IP Address. Complete the IP address. If the device covers a range of IP addresses, complete the ending IP address for the range in the lower field.
  • Page 136 AC1900, N900, and N450 WiFi Cable Data Gateways Unblock a Device for IP Address Filtering You can unblock a device for IP address filtering so the device can access the Internet access.  To unblock a device for IP address filtering: On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer.
  • Page 137: Set Up And Manage Mac Address Filtering

    AC1900, N900, and N450 WiFi Cable Data Gateways Click the Delete button. The device is removed from the IP Filter Table. Set Up and Manage MAC Address Filtering By default, the cable data gateway allows any connected device access to the Internet. As an added security measure, you can use MAC filtering to block specific devices based on their MAC addresses from accessing the Internet.
  • Page 138 AC1900, N900, and N450 WiFi Cable Data Gateways Select the MAC Filtering radio button. The screen adjusts. Add a device to the MAC Filter Table: a. Device Name. Enter a descriptive name. b. MAC Address. Enter the MAC address. Tip: You can also select a device from the Link Device Table by selecting the corresponding radio button.
  • Page 139 AC1900, N900, and N450 WiFi Cable Data Gateways Your settings are saved. Unblock a Device for MAC Address Filtering You can unblock a device for MAC address filtering so that the device can access the Internet.  To unblock a device for MAC address filtering: On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer.
  • Page 140: Configure Dynamic Dns

    AC1900, N900, and N450 WiFi Cable Data Gateways The IP Filtering / MAC Filtering screen displays. Select the MAC Filtering radio button. The screen adjusts. In the MAC Filter Table, select the radio button to the left of the device that you want to remove.
  • Page 141: Manage The Cable Data Gateway Remotely

    AC1900, N900, and N450 WiFi Cable Data Gateways The Dynamic DNS screen displays. Select the Use a Dynamic DNS Service check box. The selection from the Service Provider menu is fixed at www.DynDNS.org. In the Host Name field, type the host or domain name that your Dynamic DNS service provider gave you.
  • Page 142 AC1900, N900, and N450 WiFi Cable Data Gateways Note: Be sure to change the cable data gateway default login password to a secure password. For more information, see Change the Password on page 25.  To set up remote management: On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer.
  • Page 143: Manage Universal Plug And Play

    AC1900, N900, and N450 WiFi Cable Data Gateways • To specify access for a range of IP addresses on the Internet: a. Select IP Address Range radio button. b. In the From field, enter the start IP address of the range from which access is allowed.
  • Page 144 AC1900, N900, and N450 WiFi Cable Data Gateways The BASIC Home screen displays. Select ADVANCED > Advanced Setup > UPnP. The UPnP screen displays. The UPnP Portmap Table displays the IP address of each UPnP device that is accessing the cable data gateway and which internal and external ports that device opened. The UPnP Portmap Table also displays what type of port (that is, the protocol that is associated with port) is open and whether that port is still active for each IP address.
  • Page 145: Manage The Network Address Translation

    AC1900, N900, and N450 WiFi Cable Data Gateways for most home networks. If you notice that some devices are not being updated or reached correctly, it might be necessary to increase this value. Click the Apply button. Your settings are saved. To refresh the information in the UPnP Portmap Table, click the Refresh button.
  • Page 146: Manage The Ethernet Ports Of The Lan Switch

    AC1900, N900, and N450 WiFi Cable Data Gateways Click the Apply button. Your settings are saved. Manage the Ethernet Ports of the LAN Switch For devices that connect to the cable data gateway over an Ethernet cable, the cable data gateway provides access to the LAN through a built-in 10/100/1000BASE-T Ethernet switch.
  • Page 147: Disable Access To An Ethernet Port

    AC1900, N900, and N450 WiFi Cable Data Gateways Clear the Auto check for the port for which you want to change the settings. Specify the speed in Mbps by selecting a radio button (10, 100, or 1000). Specify the duplex mode by selecting a radio button (half or full). Click the Apply button.
  • Page 148 AC1900, N900, and N450 WiFi Cable Data Gateways You are prompted to enter a user name and password. Type admin for the user name and type your password. If you did not yet personalize your password, type password for the password. Click the OK button.
  • Page 149 AC1900, N900, and N450 WiFi Cable Data Gateways Click the Apply button. Your settings are saved. Configure Advanced Features...
  • Page 150: Chapter 9 Diagnostics And Troubleshooting

    Diagnostics and Troubleshooting This chapter provides information to help you diagnose and solve problems that might occur with the cable data gateway. If you do not find the solution here, contact Cox Support. This chapter contains the following sections: • Perform Diagnostics •...
  • Page 151: Perform Diagnostics

    AC1900, N900, and N450 WiFi Cable Data Gateways Perform Diagnostics The cable data gateway lets you perform various diagnostic tasks. For normal operation, these tasks are not required. Ping an IP Address Use this test to send a ping packet request to an IP address to test the connection. If the request times out because no reply is received, the destination might be unreachable.
  • Page 152: Trace A Route

    AC1900, N900, and N450 WiFi Cable Data Gateways Enter the ping settings. The following table describes the fields for the ping settings on the Diagnostics screen. Field Description Target Enter the IP address of the device that you want to ping. Ping Size (in bytes) Enter the size of the ping packet.
  • Page 153 AC1900, N900, and N450 WiFi Cable Data Gateways Enter the traceroute settings. The following table describes the fields for the traceroute settings on the Diagnostics screen. Field Description Target (IP address or Enter the IP address or host name of the device that you want to trace. Name) Max Hops Enter the maximum number of hops for the trace.
  • Page 154: Quick Tips For Troubleshooting

    AC1900, N900, and N450 WiFi Cable Data Gateways Quick Tips for Troubleshooting The following table includes tips for troubleshooting some common problems. Table 4. Quick tips for troubleshooting Problem Possible Solution Your WiFi network is Restart your WiFi network: unresponsive or does not Turn off and unplug the cable data gateway.
  • Page 155: Troubleshoot With The Leds

    AC1900, N900, and N450 WiFi Cable Data Gateways Table 4. Quick tips for troubleshooting Problem Possible Solution All LEDs stay on. • Clear the configuration of the cable data gateway to its factory defaults. This operation sets the IP address of the cable data gateway to 192.168.0.1.
  • Page 156: Power Led Is Off

    • Check that you are using the power adapter that NETGEAR supplied for this product. If the error persists, a hardware problem might exist. For recovery instructions or help with a hardware problem, contact Cox Support.
  • Page 157: Cannot Log In To The Cable Data Gateway

    AC1900, N900, and N450 WiFi Cable Data Gateways Cannot Log In to the Cable Data Gateway If you are unable to log in to the cable data gateway from a device on your local network, check the following: • If you are using an Ethernet-connected computer, check the Ethernet connection between the computer and the cable data gateway (see LAN LED Is Off on page 156).
  • Page 158: Troubleshoot The Cable Internet Connection

    AC1900, N900, and N450 WiFi Cable Data Gateways If you did not yet personalize your password, type password for the password. Click the OK button. The BASIC Home screen displays. Select ADVANCED > Administration > Event Log. The Event Log screen displays. The Event Log screen displays a table that shows, for each event, the time that the event occurred, the priority of the event (0 being the highest priority and 6 the lowest), and a detailed description.
  • Page 159: Internet Led Or Online Led Is Off

    AC1900, N900, and N450 WiFi Cable Data Gateways Internet LED or Online LED Is Off If the Internet LED (or, for model AC1900, the Online LED) is off, the cable data gateway was unable to connect to the Internet. Verify the following: •...
  • Page 160: Troubleshoot Internet Browsing

    AC1900, N900, and N450 WiFi Cable Data Gateways Troubleshoot Internet Browsing If your cable data gateway can obtain an IP address but your computer is unable to load any web pages from the Internet, it might be for one of the following reasons: •...
  • Page 161: Tcp/Ip Network Not Responding

    AC1900, N900, and N450 WiFi Cable Data Gateways enabled.) For more information, see View or Change the Basic Settings for the Main WiFi Network on page 31. • Does your WiFi device support the security that you are using for your WiFi network (WPA2-PSK [AES] or WPA-PSK [TKIP] + WPA2-PASK [AES])? For information about changing the WiFi security, see View or Change the Basic Settings for the Main WiFi...
  • Page 162: Test The Path From Your Computer To A Remote Device

    AC1900, N900, and N450 WiFi Cable Data Gateways If the path is not working, you see this message: Request timed out If the path is not functioning correctly, the network might not be configured correctly. Do the following: • Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your computer or workstation.
  • Page 163: Appendix A Factory Default Settings And Specifications

    Factory Default Settings and Specifications This appendix includes the factory default settings and technical specifications for the cable data gateway. This appendix contains the following sections: • Factory Default Settings • Technical and Environmental Specifications...
  • Page 164: Factory Default Settings

    AC1900, N900, and N450 WiFi Cable Data Gateways Factory Default Settings You can return the cable data gateway to its factory default settings (see Return the WiFi Cable Data Gateway to Its Factory Default Settings on page 94). The following table shows the factory default settings.
  • Page 165 AC1900, N900, and N450 WiFi Cable Data Gateways Table 5. Factory default settings (continued) Feature Default Settings Services, Firewall features Enabled pass-through, and IPSec pass-through Enabled security PPTP pass-through Enabled Multicast Enabled Port scan detection Enabled IP flood detection Enabled Web features Filter proxy Disabled (proxy allowed)
  • Page 166 Country/region Varies by region RF channel Auto Operating mode AC1900 WiFi Cable Data Gateway, Model C6300BD: • Default mode at 2.4 GHz: Up to 289 Mbps • Default mode at 5 GHz: Up to 1300 Mbps N900 WiFi Cable Data Gateway, Model CG4500BD: •...
  • Page 167: Technical And Environmental Specifications

    Data and routing protocols TCP/IP, DHCP server and client, DNS relay, NAT (many-to-one), TFTP client, VPN pass-through (IPSec, PPTP), DNS, UPnP Power adapter AC1900 WiFi Cable Data Gateway, Model C6300BD: • North America (input): 120V, 60 Hz, input • North America (output): 12VDC @ 3.5A output 42W maximum N900 WiFi Cable Data Gateway, Model CG4500BD: •...
  • Page 168 AC1900, N900, and N450 WiFi Cable Data Gateways Table 6. Cable data gateway specifications (continued) Feature Description WiFi AC1900 WiFi Cable Data Gateway, Model C6300BD: • Up to 600 Mbps at 2.4 GHz for 802.11n/g/b devices • Up to 1300 Mbps at 5 GHz for 802.11ac/n/a devices...

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