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Problem
VCR will not record
VCR is on wrong channel.
VCR is programmed
incorrectly.
VCR is not connected
properly.
VCR is connected with RCA
jacks and is not in correct
mode.
Safety tab on tape is broken. Use a new tape.
VCR will not play tapes
TV on wrong channel for
playback or not using the
correct input.
VCR is not connected
properly.
Amber Network LED
The Gateway is not ready for
use.
C
Y
ONTACTING
OUR
If you are unable to fix the problem yourself, contact your NSP for assistance. Depending on the problem you
are having, your NSP may ask for your RG3000's model number. To find out what the model number is:
•
Press the MENU button on the front panel of the RG3000. The GATEWAY menu appears.
•
Select Remote Control Setup. The model number appears in the upper right-hand corner of the screen. For
example, RG2BV30000.
Be sure that the remote control you are using came with your RG3000. Using more than one type of remote with
the RG3000 does not work. Your NSP equips you with a remote control. For information about setting up and
programming your system using the RG3000 remote control as well as setting up features such as Emergency
Alert Services and Caller ID, see the second section of this manual,
38
Possible Cause
N
S
ETWORK
ERVICE
See "Changing Channels" on page 12.
Refer to the VCR User's Manual.
See
"Connections" on page
Place the VCR on the LINE input. This can be accomplished using the VCR
menu or changing the VCR channel until the display on the VCR indicates
LINE.
Tune TV to correct RF channel.
See "Connections" on page 30.
Unplug power connection on back of Gateway then reconnect if light stays on
more than 10 minutes.
P
H
ROVIDER FOR
ELP
see "Advanced Use" on page 17.
Try This
30.
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