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T
ROUBLESHOOTING
P
C
OSSIBLE
AUSES AND
This section describes what to do if your system is not working correctly. Study the following tables to find possi-
ble causes and solutions to the problem.
Problem
Remote doesn't work
Dead batteries.
Obstruction between the
remote and the RG3000 or
IR Transmitter.
Remote will not accept
Weak batteries.
programming changes
Remote, in IR mode, will
Weak or dead batteries.
not operate
Obstruction between the
remote and the TV.
No sound
MUTE is pressed on the
remote control.
TV code not programmed.
No picture
TV or RG3000 may not be
activated.
Cable signal may not be
reaching your home.
VCR may be set incorrectly.
No picture
Your RG3000 has recently
received a software
download. Sometimes after a
download the system fails to
operate. You may need to
restart your RG3000.
Picture is distorted
Coaxial cable is
disconnected or loose.
Blue or black TV screen
No video supplied to TV.
Snowy picture on all TVs VCR is on at this location and
TV is on wrong channel.
TV is on wrong channel for
Source.
Only one stereo speaker
Audio connections are loose. Reconnect audio connections.
has sound
No power
Power cord is disconnected.
S
OLUTIONS
Possible Cause
Change the batteries in your remote according to the instructions on page 11.
Make sure that nothing is on or blocking a clear line of sight between the
RG3000 and the remote.
Replace batteries and reprogram.
Replace batteries.
Make sure that nothing is on or blocking a clear line of sight between the TV
and the remote.
Press MUTE on the remote to restore volume level.
Refer to
Refer to
Make sure all cables are connected properly and that your TV is tuned to the
correct RF channel. If the baseband video output on the RG3000 is connected
to the VIDEO IN input on the TV, make sure the TV is set to the correct video
input.
Check to see how the VCR is connected to the RG3000. If the baseband
video output on the RG3000 is connected to the VCR, the VCR must be ON
and programmed to VIDEO IN.
Make sure VCR/TV is set to TV.
Make sure the TV is set to the correct TV or video input.
To restart your RG3000, press and hold down the power button on the front
panel for 5 seconds.
Reconnect or tighten the cable.
If VCR is connected using RCA jacks, VCR must be ON to provide picture.
Call your NSP to reset your RF channel.
Call your NSP to reset your RF channel.
Check to make sure that no wires are frayed and no plugs are bent or broken.
Check to make sure that the RG3000 is plugged into a live electrical outlet.
Note: If the outlet is controlled by a wall switch, make sure the switch is on.
Try This
"Programming the TV Code" on page
"Getting Started" on page
9.
20.
37
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