Warranty And Service Support - Motorola Cleartone CM5000 Installation Manual

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Warranty and Service Support

Motorola offers long term support for its products. This support includes full exchange and/or repair
of the product during the warranty period, and service/ repair or spare parts support out of warranty.
Prior to shipping any terminal back to the appropriate Motorola warranty depot, please contact
Customer Resources or your Motorola dealer, distributor or reseller.
All returns must be accompanied by a Warranty Claim Form, available from your Customer Service
representative or Motorola Online Extranet (MOL) or your Motorola dealer, distributor or reseller.
Warranty Period and Return Instructions
The terms and conditions of warranty are defined fully in the Motorola Customer, Dealer or
Distributor or Reseller contract. These conditions may change from time to time and the following
notes are for guidance purposes only.
In instances where the product is covered under a "return for replacement" or "return for repair"
warranty, a check of the product should be performed prior to shipping the unit back to Motorola.
This is to ensure that the product has been correctly programmed or has not been subjected to
damage outside the terms of the warranty.
Prior to shipping any terminal back to the appropriate Motorola warranty depot, please contact
Customer Resources (please refer to following pages). All returns must be accompanied by a
Warranty Claim Form, available from your Customer Services representative. Products should be
shipped back in the original packaging, or correctly packaged to ensure no damage occurs in transit.
After Warranty Period
After the Warranty period, Motorola continues to support its products in two ways.
• Motorola's Regional Radio Support Centres offer a repair service to both end users and
dealers at competitive prices.
• AAD supplies parts support for the Control Head only. The parts can be purchased by dealers
who are technically capable of performing fault analysis and repair. The repairs that require
spare parts not listed must be shipped to Motorola for repair.
CM5000 TETRA Mobile Repeater/Gateway Installation Manual 13