Rf Connectivity Troubleshooting - PSC Falcon 4620 User Manual

Maintenance, Troubleshooting, and Technical Support

RF Connectivity Troubleshooting

Figure 8. RF Connectivity Troubleshooting
START
Does the Falcon
respond to a PING
command from a PC
?
YES
Potential Problems:
•
Ping Falcon from
host or use tracert to
determine location of
(For more information
on the Ping command,
go to command
prompt on PC and
Does the Falcon
connect to the host?
YES
RF connectivity
obtained. See your
software manual for
further information or
contact PSC technical
support.
48
Gather facts:
•
Falcon type
•
AP & RF card brand (ensure latest version of firmware installed)
•
Host type
•
Software type
•
Software version (ensure latest version is installed
•
Frequency and duration of issue
NO
Does the Falcon
display an error during the
boot process?
NO
Does the Falcon
associate with the AP
YES
Can you ping the
Falcon from the AP
YES
NO
Can you ping the
host from a PC on same
YES
Potential Problems:
•
IP address issue (duplicate address on Falcon). Turn off
Falcon and attempt PING again
•
Run Tracert command to determine location of breakdown
of connectivity
(For more information on the tracert command, go to
command prompt on your PC and type C:/tracert)
YES
NO
?
NO
?
NO
subnet
?
Potential Problems:
•
Are the correct drivers
are installed?
•
Is the RF card securely
installed?
Potential Problems:
•
Security Issue – Check
SSID, WEP, LEAP settings
•
Range Issue
Potential Problems:
•
IP Address Issue
•
XPING the AP from the
Falcon
(Contact technical support for
more information on XPING
command)
Potential Problems:
•
Host unavailable
®
Falcon 4620 VMC